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Service Desk Associate Jobs in Kitchener, ON (NOW HIRING)

Walmart

general merchandise associate

Kitchener, ON · On-site

CA$17.75/hr

... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...

Walmart

(CAN) General Merchandise Associate

Guelph, ON · On-site

CA$17.75/hr

... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...

Walmart

General Merchandise Associate(temp.)

Kitchener, ON · On-site

CA$17.75/hr

... Service desk and other areas of the store. 6. Assists with Front End coverage. 7. Communicates with other associates to ensure floor coverage is maintained. 8. Contributes to a safe, clean and hazard ...

Walmart

General Merchandise Associate

Hamilton, ON · On-site

CA$17.75/hr

Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build ... Customer Service desk and other areas of the store. Stocking and Modular Execution Stocks ...

Centurion Dental

Front Desk Agent

Waterloo, ON

... Associates Inc. The MARQ managed student housing community. The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives (CSRs), providing CSRs with tasks and ...

GEI Consultants

IT Support Technician

Guelph, ON · Hybrid

CA$40 - CA$50/hr

Log and manage incoming tickets using Service Desk Plus or similar ticketing systems. Escalate ... Education: Associate degree in Information Technology, Computer Science, or related field ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for service desk associate in Kitchener, ON is $17.51, according to ZipRecruiter salary data. Most workers in this role earn between $13.01 and $19.29 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Kitchener, ON? The most popular types of Service Desk jobs in Kitchener, ON are:
What job categories do people searching Service Desk Associate jobs in Kitchener, ON look for? The top searched job categories for Service Desk Associate jobs in Kitchener, ON are:
What cities near Kitchener, ON are hiring for Service Desk Associate jobs? Cities near Kitchener, ON with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Kitchener, ON as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,412 per year, or $17.5 per hour.

general merchandise associate

Walmart

Kitchener, ON • On-site

CA$17.75/hr

Part-time

Posted 21 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 22,380 frontline employees who took The Breakroom Quiz

25th of 39 rated national retailers

Job description

Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great way to develop your skills in the retail industry. A General Merchandise Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the general merchandise area, and assists with stocking and the sale of goods. If you are looking for an exciting job in customer service or retail, working as a General Merchandise Associate may be a great fit for you!What you'll do...

1. Provides excellent Customer Service by greeting all customers in a polite and friendly manner, assists customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
2. Covers an assigned area(s) on the salesfloor.
3. Zones assigned area.
4. Moves feature merchandise to its modular home.
5. Works recovery merchandise from the Customer Service desk and other areas of the store.
6. Assists with Front End coverage.
7. Communicates with other associates to ensure floor coverage is maintained.
8. Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure.
9. Stocks merchandise/picks, Downstocks if applicable . Applies product protection when required. Sets and completes modulars, including flex modulars and sets new shelf caps.

The minimum rate of pay for this position starts from $17.75.

Le taux horaire minimum pour ce poste debute a 17.75.Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age - 16 or olderPreferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location...

2960 Kingsway Dr, Fairview Pk Sc Kitchener, ON N2C 1X1, CanadaAre you currently a Walmart associate?Please login to your Workday account and use the Find Jobs report to apply for this job.
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Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence-powered tools, including internal or third-party developed automated decision-making tools. For more information, please see Walmart Canada Job Applicant Privacy Notice.

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail and transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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