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Front Desk Jobs in Kitchener, ON (NOW HIRING)

Centurion Dental

Front Desk Agent

Waterloo, ON

The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives (CSRs), providing CSRs with tasks and guidance so as to ensure that the needs of all current and ...

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How much do front desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for front desk in Kitchener, ON is $13.62, according to ZipRecruiter salary data. Most workers in this role earn between $10.32 and $14.35 per hour, depending on experience, location, and employer.

What is a front desk job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What are the key skills and qualifications needed to thrive as a front desk professional, and why are they important?

To thrive as a Front Desk professional, strong organizational skills, attention to detail, and a high school diploma or equivalent are generally required. Familiarity with reservation or scheduling software, phone systems, and office productivity tools like Microsoft Office is typically expected. Excellent communication, a friendly demeanor, and the ability to multitask under pressure are standout soft skills. These abilities are crucial for delivering efficient service, managing first impressions, and ensuring smooth daily operations in customer-facing environments.

What are some common challenges faced by front desk staff, and how can they be managed effectively?

Front Desk staff often encounter challenges such as managing multiple tasks simultaneously, handling difficult guests, and maintaining composure during busy periods. Effective time management, clear communication, and a calm, professional demeanor are essential skills for addressing these situations. Many Front Desk teams work closely together and with other departments, so fostering strong teamwork and staying organized can help minimize stress and ensure the smooth operation of daily front desk functions.

What is the difference between Front Desk vs Receptionist?

AspectFront DeskReceptionist
CredentialsHigh school diploma; some roles may require customer service experienceHigh school diploma; customer service skills often preferred
Work EnvironmentHotels, offices, clinics, hospitalsHotels, offices, clinics, hospitals
Employer & Industry UsageUsed broadly across industries for front-line customer interactionCommonly used in hospitality, healthcare, corporate settings
Search & Comparison IntentPeople comparing front desk roles with similar customer service positionsPeople looking for entry-level front office roles

Both Front Desk and Receptionist roles involve greeting visitors, answering phones, and managing front office tasks. The terms are often used interchangeably, but 'Front Desk' typically refers to the overall position in various industries, while 'Receptionist' is more specific to roles focused on front office customer service. Both require similar skills and credentials, making them closely related in the job market.

Can I get a front desk job with no experience?

Front desk jobs often do not require prior experience, as employers typically look for good communication skills, a professional appearance, and basic computer knowledge. On-the-job training is common, and having a friendly attitude and organizational skills can help you qualify for entry-level positions. Certifications or familiarity with office software can be advantageous but are not always necessary.

Is being a front desk receptionist hard?

Being a front desk receptionist can be challenging due to the need to handle multiple tasks such as greeting visitors, managing phone calls, and maintaining organization in a fast-paced environment. Success in this role often depends on strong communication skills, organization, and the ability to stay calm under pressure.
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Front Desk jobs near you
Infographic showing various Front Desk job openings in Kitchener, ON as of August 2026, with employment types broken down into 81% Full Time, and 19% Part Time. Highlights an 100% In-person job distribution, with an average salary of $28,320 per year, or $13.6 per hour.

Front Desk Agent

Centurion Dental

Waterloo, ON

Full-time

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 430 Employees is a core component of Centurion's success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns more than 22,000 multi-family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.


Our Mission

Our mission is to be sought after as a leading-edge, reputable, multi-disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.


Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co-workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.


Why Employees Want to Work with Us

We provide an inclusive environment where all employees are valued and supported. Over the years, we developed a work culture where the potential of every employee is maximized, and everyone has equal opportunities for growth. For certain roles, we offer numerous employee perks, including: Competitive Total Rewards Packages; Comprehensive Benefits Plan including Medical, Dental, and Vision Care; Vacation Policy based on Length of Service; Centurion Learning Academy; Opportunities for Growth; Education Reimbursement Policy; Mentoring Program; Employee Referral Program; Discounted Gym Membership; Company-wide Internal Communication Platforms; Employee Volunteer Opportunities; Social Gatherings; Employee Innovation Program; and Corporate Discount Card.


Overview

Reporting to the Assistant General Manager, the Front Desk Agent is responsible for the professional leasing and administration of a Centurion Property Associates Inc. The MARQ managed student housing community.


The Front Desk Agent will act as a Team Lead to the part-time Customer Service Representatives (CSRs), providing CSRs with tasks and guidance so as to ensure that the needs of all current and prospective Residents are met in accordance with established standards.


Responsibilities

Customer Service

Professionally, promptly and courteously handle all current and prospective Residents' inquiries, feedback, complaints or concerns, and escalate any issues to the Assistant General Manager or General Manager. Ensure a high level of Resident satisfaction is achieved through constant and consistent attention to Centurion's Vision, Mission and Values. Promote a strong sense of community amongst the Residents.


Ongoing Operations

Acting as a Team Lead, assist with organizing the duties and responsibilities of Customer Service Representatives during their shifts. Ensure all general emails are responded to daily. Professionally greet all Residents and Guests who enter the building. Conduct viewings and tours with prospective Residents, while promoting Centurion's value proposition. Provide prospective Residents with related information and forms, helping to fill-out applications and collect completed forms. Assist with organizing, marketing and hosting student events, including Open Houses, tabling and Resident events. Assist with move-ins and move-outs, as per the Operations Calendar, Move-In Process and the Post Lease Checklist, conducting suite inspections with Residents as required. Inform the Assistant General Manager of any deficiencies or problems noted in the buildings or properties that require attention.

Administration and Reporting

Ensure that the Front Desk is kept in an orderly and organized state at all times. Assist with general front desk duties, including photocopying, scanning, faxing and filing documents. Ensure all administrative supplies are kept in stock. Complete other duties as assigned.


Requirements

  • A passion for excellence in customer service delivery;
  • Customer Service experience preferably in student housing;
  • Exceptional oral and written communication skills;
  • Excellent organizational skills with a strong ability to multi-task;
  • Highly motivated;
  • Excellent interpersonal skills;
  • Knowledge of other languages an asset;
  • Detail-oriented; able to resolve problems using facts, sound reasoning and common sense;
  • Forward thinking with an ability to develop creative strategic solutions to issues.
  • Strong follow-up skills with the ability to effectively resolve difficult issues in a timely manner; and
  • Be available for a full-time modified schedule.


Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.

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