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Front Desk Jobs - What Are They and How to Get One

What Is a Front Desk Job?

A Front Desk job involves completing administrative duties in a company’s front office. For example, the receptionist at a hotel front desk checks in room reservations, greets guests, checks email, and answers the phone. Front Desk jobs require frequent interaction with people, so strong customer service and interpersonal skills are necessary. Time management skills are also key since Front Desk jobs require multitasking. These jobs may also require the ability to use front office equipment, such as a computer, multi-line phone, and copy machine.

What Are Different Types of Front Desk Jobs?

The Bureau of Labor Statistics reports that, in 2016, more than 1 million people across the nation were working in various Front Desk jobs, including receptionist, office coordinator, desk agent, and office clerk. Other examples of Front Desk jobs are front desk auditor, hotel front desk associate, and schedule coordinator. Central duties of these different types of front desk jobs include answering phones, making schedule changes, greeting guests, and distributing mail.

Are Front Desk Jobs in Demand?

Employees in Front Desk jobs help to advance company operations and provide support to the entire staff. However, Front Desk jobs are only expected to grow at an average rate. According to the Bureau of Labor Statistics, receptionist jobs will grow by 9% through 2026. Similarly, information clerk jobs are expected to grow by 3%. While the projected demand for Front Desk jobs is lower than average, the skills developed in these roles are highly transferable and are valued by employers across industries.

How Do You Get a Front Desk Job?

Front Desk jobs, which include receptionist, desk agent, hotel front desk associate, and office clerk, require strong communication and time management skills. Prior administrative work experience is desired, but not required. Get a Front Desk job by earning a high school diploma or GED certificate. Consider earning an associate degree in business, communications, or hospitality. Highlight relevant skills on your resume like customer service and scheduling. Emphasize your ability to effectively address guest needs and manage the front desk.

Front Desk Job Description Sample

With this Front Desk job description sample, you can get a good idea of what employers are looking for when hiring for this position. Remember, every employer is different and each will have unique qualifications when they hire for a Front Desk role.

Job Summary

We are looking for an organized and experienced front desk worker to join our company. You'll be responsible for performing various administrative tasks, such as answering telephones and giving information to customers and the general public. Front desk employees are often the first employee that the customer or the public comes into contact with, so you'll also be responsible for leaving a good first impression for the organization.

Duties and Responsibilities

  • Processing and preparing travel vouchers or other documents
  • Collecting, sorting, distributing, and preparing mail and courier deliveries
  • Copying files, and maintaining records and documents
  • Greeting walk-in customers and other visitors and escorting them to specific destinations
  • Answering, screening, and forwarding telephone calls
  • Performing other administrative support tasks, such as keeping appointment calendars
  • Obtaining or sending information or documents using a computer, fax machine, or mail
  • Contributing to the security of the office by helping to monitor visitors' access

Requirements and Qualifications

  • High school diploma at minimum
  • Experience and college education preferred
  • Knowledge to operate computer and phone systems
  • Formal office education or training