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Service Desk Associate Jobs in Texas (NOW HIRING)

GuideIT

IT Service Desk Associate- Part-Time

Plano, TX · On-site +1

We are looking for a Part-TimeIT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.

Lennar

Service Desk Manager

Irving, TX

Service Desk Manager We Are Lennar Lennar is one of the nation's leading homebuilders, dedicated to ... Associates throughout their career. Lennar has been recognized as a Fortune 500 company and ...

Gold's Gym South Texas

Front Desk Associate

Pharr, TX · On-site

$11.25 - $14.50/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

SafeSplash Temple

Front Desk Associate

Woodway, TX · On-site

$13 - $15/hr

Smart fish swim in schools ® You may be our next great Front Desk Associate at SafeSplash Temple ... Exceptional customer service focus: deliver quality experience, can handle pressure of customer ...

CLUB4 FITNESS

Front Desk Associate

Bryan, TX

$10/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Grapevine, TX · On-site

$10/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

El Paso, TX · On-site

$11 - $14.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Grapevine, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Bryan, TX · On-site

$10/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

El Paso, TX

$11 - $14.25/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Plano, TX

$11 - $13/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 Fitness

Front Desk Associate

Coppell, TX · On-site

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

CLUB4 FITNESS

Front Desk Associate

Coppell, TX

$13 - $16.75/hr

Job Summary The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. Responsibilities of Front Desk Associate ...

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for service desk associate in Texas is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $13.65 and $22.16 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Texas? The most popular types of Service Desk jobs in Texas are:
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Texas as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,280 per year, or $18.9 per hour.
IT Service Desk Associate- Part-Time

IT Service Desk Associate- Part-Time

GuideIT

Plano, TX • On-site, Remote

Part-time

Posted 23 days ago

Job description

About GuideIT
GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost management and allowing rapid, proactive response to change. We are looking for a Part-TimeIT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect. Candidate must live in the Dallas/Fort Worth, TX area.
About the Role
The IT Service Desk Associate works well independently or in a group setting providing all facets of computer Service Desk support such as troubleshooting, installations and maintenance. This individual possesses in-depth knowledge and understanding of numerous software packages and operating systems. They are skilled in providing Customer Service and End-User Service Desk Support and can easily identify and resolve technical issues and concerns.The IT Service Desk Associate role is a fully remote position working a Monday and Tuesday daytime shift. The person that fills this role must be able to work independently with minimal supervision and have acute attention to detail.
Primary Duties
  • Provide first-level technical support to end users for technology-related issues
  • Experience with Desktop Remote Control tools (i.e., ScreenConnect, Bomgar LogMeIn, etc.)
  • Experience using an incident tracking system
  • Ensure proper documentation for each interaction and escalate when necessary
  • Resolve all issues using standard practices, procedures and company-approved troubleshooting tools and workflow processes
  • Provide support to investigate data anomalies to determine possible root causes
  • Provide solutions and/or recommendations to end user problems reported to Service Desk
  • Maintain a working knowledge of the content of the system user and training documentation and manage document changes and version control processes
  • As needed, provide support to coach/mentor system functional end user training
  • Will be rated and reviewed in customer satisfaction surveys for delivery of service
  • Escalate issues to appropriate parties as necessary

Qualifications & Required Skills
  • 1+ year of technical troubleshooting software and hardware issues on Dell, HP or Lenovo laptops, desktops, printers, mobile devices and phones in a call center or service desk environment
  • Strong communication and interpersonal skills
  • Microsoft Operating Systems experience: 1+ years of Service Desk support experience in a Microsoft environment that includes Windows 10 and 11
  • Mac OS knowledge preferred
  • Office 365 experience including O365 administration
  • Experience with other applications such as Active Directory, MFA, etc.
  • ITIL training and/or experience
Education and Certifications
  • High school diploma and/or GED
  • Industry-specific certification(s) (e.g., CompTIA A+, Microsoft, HDI, etc.) preferred
Position Location
  • Remote-Dallas/Fort Worth, TX
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

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