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Service Desk Associate Jobs in Pennsylvania (NOW HIRING)

Weis Markets

Service Desk Associate

Mount Union, PA · On-site

The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned: * Greets customers cheerfully and answers customer questions to best of ability. Contacts ...

Weis

Service Desk Associate

Mount Union, PA · On-site

Location Address: 62 East Shirley Street ESSENTIAL DUTIES AND RESPONSIBILITIES The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned: * Greets ...

Front Desk Associate

Front Desk Associate-MedSpa

Newtown, PA · On-site

$13 - $16.75/hr

The Front Desk Associate is responsible for creating a welcoming and professional first impression ... Educate clients on services, promotions, and membership options * Check clients in and out, collect ...

Front Desk Associate

Front Desk Associate-MedSpa

Newtown, PA · On-site

$13 - $16.75/hr

The Front Desk Associate is responsible for creating a welcoming and professional first impression ... Educate clients on services, promotions, and membership options * Check clients in and out, collect ...

YMCA of the Roses

Welcome Desk Associate

Dover, PA

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

$10 - $13/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

$10 - $13/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

Dover, PA · On-site

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$13.75 - $17.75/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$10 - $12/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$13.75 - $17.75/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

YMCA of the Roses

Welcome Desk Associate

York, PA · On-site

$10 - $12/hr

The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes ... Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Pennsylvania is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.85 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Pennsylvania?

The most popular types of Service Desk jobs in Pennsylvania are:

What are popular job titles related to Service Desk Associate jobs in Pennsylvania?

For Service Desk Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Pennsylvania look for?

The top searched job categories for Service Desk Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Service Desk Associate jobs?

Cities in Pennsylvania with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,263 per year, or $20.3 per hour.

Service Desk Associate

Weis Markets

Mount Union, PA • On-site

Other

Re-posted 24 days ago

Weis Markets rating

5.6

Company rating: 5.6 out of 10

Based on 584 frontline employees who took The Breakroom Quiz

85th of 122 rated grocery stores

Job description

Job Opportunity At Weis Markets

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of its associates and communities? That's WEIS!

Job Description

The Service Desk Associate is responsible for the functions below, in addition to other duties as assigned:

  • Greets customers cheerfully and answers customer questions to best of ability. Contacts management or department associates whenever necessary to provide resolution. May open or close Service Desk depending on shift. Answers incoming calls and makes pages over intercom.
  • Completes lottery, bill pay and Western Union transactions while adhering to company and legal regulations. Follows company and legal guidelines for tobacco sales.
  • Performs refunds or exchanges while following company policy to ensure a quality customer service experience. Communicates pricing, quality, and other concerns to appropriate managers/associates.
  • Responsible to keep desk area clean and organized. Completes necessary logs for store compliance policies.
  • Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer's cart.
  • Responsible for all tenders including cash, checks, debit/credit slips and coupons. Maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages. Follows all store and legal guidelines regarding sale of tobacco and alcohol.
  • Maintains knowledge of store layout to answer customer questions. Maintains knowledge of weekly ads, advertised and in-store specials, and special promotions in order to answer customer questions, generate sales by suggestive selling and to assure accuracy in ringing up merchandise.
  • Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
  • May complete other duties of staff as required by management.

This position currently has no supervisor responsibilities.

To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Education and/or experience completed or working towards a high school diploma or general education degree (GED). No prior experience required.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.

What Weis Markets employees say

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About Weis Markets

Sourced by ZipRecruiter

Weis Markets is a renowned name in the retail industry – specifically the supermarket sector – operating mainly within the United States. The company was established by two brothers, Harry and Sigmund Weis, in 1912 in Sunbury, Pennsylvania, and has now grown to operate over 200 stores across seven Mid-Atlantic states. Weis Markets offers an extensive range of products including grocery items, dairy products, frozen foods, pharmacy services, fuel, and more. Their mission focuses on delivering exceptional value and satisfaction to their customers by offering quality products at a great price and supporting local communities. Some of their notable achievements include their continued growth and expansion throughout the region, the launch of a successful e-commerce platform, and philanthropic efforts towards enhancing the well-being of communities in which they operate.

Industry

Food and beverage stores

Company size

10,000+ Employees

Headquarters location

Sunbury, PA, US

Year founded

1912

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