ZipRecruiter

Log In

1

Service Desk Associate Jobs in Pennsylvania (NOW HIRING)

Gianteagle

Job Summary Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their ...

Scenthound

Front Desk Associate

Immaculata, PA · On-site

$15 - $20/hr

Front Desk Associate The Front Desk Associate is a key position at Scenthound, focused on selling ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

Planet Fitness

Front Desk Associate

Greensburg, PA · On-site

$13 - $16.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Whitehall, PA · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Manchester, PA · On-site

$13 - $16.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Jessup, PA · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Pittsburgh, PA · On-site

$13 - $16.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Allentown, PA · On-site

$13.75 - $17.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Warminster, PA · On-site

$14 - $18/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Erie, PA · On-site

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Pottstown, PA · On-site

$13.50 - $17.50/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Pittston, PA · On-site

$13.25 - $17/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

West Mifflin, PA · On-site

$13 - $16.75/hr

Responsibilities As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an ...

Planet Fitness

Front Desk Associate

York, PA · On-site

$13.75 - $17.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Downingtown, PA · On-site

$14.50 - $18.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

previous pagenext page

Showing results 21-40

All JobsService Desk Associate JobsService Desk Associate Jobs in Pennsylvania

Service Desk Associate information

See Pennsylvania salary details

$8

$20

$38

How much do service desk associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service desk associate in Pennsylvania is $20.32, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $23.85 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Pennsylvania?

The most popular types of Service Desk jobs in Pennsylvania are:

What are popular job titles related to Service Desk Associate jobs in Pennsylvania?

For Service Desk Associate jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Pennsylvania look for?

The top searched job categories for Service Desk Associate jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Service Desk Associate jobs?

Cities in Pennsylvania with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,263 per year, or $20.3 per hour.

Welcome Desk Associate - Spring Grove YMCA

YMCA of the Roses

Spring Grove, PA • On-site

$13.75 - $17.75/hr

Other

Re-posted 2 days ago

Job description

Be the friendly face that welcomes our community! We're looking for enthusiastic Part-Time Welcome Desk Associates to provide exceptional customer service, assist members and guests, answer questions, and create a welcoming first impression at the YMCA.
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
  1. Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
  2. Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
  3. Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
  4. Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
  5. Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
  6. Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
  7. Accurate receipting of memberships, program participant information, and revenue in computer.
  8. Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
  9. Responsible for accurate daily shift closing and following shift change procedures.
  10. Ensure security of the building by monitoring building as well as following procedures to Open- Close the Member Service Desk area and the main building (depending on the shift).
  11. Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
  12. Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
  13. Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
  14. Be knowledgeable in emergency procedures in case of fire or injury.
  15. Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
  16. Participate in orientation and staff development trainings as required.
  17. Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.

LEADERSHIP COMPETENCIES:
  • Communication & Influence
  • Engaging Community
  • Emotional Maturity
QUALIFICATIONS:
  • High school diploma or GED certification
  • Proficient computer skills
  • Bi-lingual English/Spanish ability is a plus
  • Six months experience in service-oriented or sales environment required
  • Skills in problem solving, relationship building and communications
  • Ability to work calmly under all conditions
  • Use independent initiative and thinking
  • Work well in a team setting
  • Ability to multi-task
  • Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
  • Adult and Pediatric CPR, first aid and AED
  • Complete Listen First training within one year of employment
WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone.
  • The employee frequently is required to sit and reach, and must be able to move around the work environment.
  • The employee may have to complete a job where repetitive motions are required.
  • Employee must be able to communicate effectively by speaking and listening.
  • The employee must occasionally lift and/or move up to 10 pounds.

Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.

Apply