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Service Desk Associate Jobs (NOW HIRING)

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

nfrastructure

Service Desk Analyst

Buffalo, NY · On-site

$19.75 - $27/hr

Service Desk Associate The Service Desk Associate will provide Level 1 support to clients. This position will provide customer-friendly assistance to clients experiencing difficulty using IT products ...

Msmc

Service Desk Associate II

Miami Beach, FL

The Service Desk Associate II provides advanced technical support to end users by troubleshooting hardware, software, and system issues, resolving incidents efficiently, and escalating complex ...

Republic Finance

Service Desk Associate

Plano, TX · On-site

We are seeking a diligent and customer-focused Service Desk Associate to join our IT support team. This role involves handling IT support requests, managing hardware and software deployments ...

Weis Markets

Service Desk Associate

Lusby, MD · On-site

$15/hr

Customer Experience Associate Looking for a company that treats associates with respect ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Weis Markets

Service Desk Associate

Lusby, MD · On-site

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

Weis

Service Desk Associate

Lusby, MD

$15/hr

Looking for a company that treats associates with respect, understanding, and appreciation? Looking ... care services required by the Affordable Care Act (ACA), and have two supplemental medical plan ...

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How much do service desk associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, software sales, or financial advisors can earn $10,000 or more monthly without a degree, often relying on experience, skills, and certifications. Additionally, skilled trades like certain construction or electrical work may reach similar income levels with experience and specialization.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or IT contractors with in-demand skills. These positions often require extensive experience, certifications, or a strong client base, and may involve project-based or hourly billing structures. Such high daily earnings are uncommon in entry-level or standard roles like Service Desk Associates.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills, a professional attitude, and basic computer literacy can help you qualify for such roles, and on-the-job training is often provided.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
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Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in the United States as of June 2026, with employment types broken down into 31% Full Time, and 69% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Customer Service Desk Associate

Customer Service Desk Associate

Walt Churchill's Market

Perrysburg, OH

$13.75 - $18.75/hr

Other

Retirement, PTO

Posted 2 days ago

Job description

Description

Walt Churchill's Market is looking for a Part-Time Customer Service Desk Associate for our Perrysburg, OH location.


If you LOVE great food, deliver consistent QUALITY, RESPECT your co-workers, CARE about customers, and maintain a SAFE and CLEAN work environment, we want to talk to you!


Job Summary:

The Customer Service Desk Associate reports to the Front End Manager and provides excellent customer service by interacting with every customer in a welcoming, courteous, friendly manner. The Associate is responsible for processing customers' purchases quickly and accurately, keeping the Customer Service Desk clean and organized, providing various specialty services for our customers, and answering and redirecting phone calls.


Essential Duties & Responsibilities:

  • Provide excellent customer service by giving customers full attention during any interaction
  • Greet customers in a friendly manner
  • Provide customers with a fast and accurate transaction
  • Utilize basic math skills to provide customers with accurate change
  • Memorize evolving product codes/PLUs
  • Responsible for processing cash, check and electronic transactions accurately
  • Bag customers' groceries, keeping in mind the weight of each bag and separating unlike items
  • Confirm proper identification for any purchase of alcohol
  • Assist customers in locating store items
  • Handle postage requests, including weighing and completing postage on packages and letters
  • Sell and cash out Ohio Lottery tickets, being comfortable troubleshooting issues that arise
  • Closing Customer Service Desk Associate pulls Ohio Lottery sales reports and inputs sales and cash into register
  • Make copies and complete faxes for customers
  • Build and collect cashier drawers (tills), and secure all returned tills in the safe
  • Enter basic sales data into Excel at the end of the day and email the sales spreadsheet to the designated recipients
  • Perform paid outs, charges, and account payments
  • Troubleshoot register issues; may be required to call in service requests for malfunctioning equipment to service providers
  • Place orders to replenish propane tanks, lawn tags, and ice as needed
  • Stock supplies, such as coffee supplies, bags, receipt paper, etc.
  • Monitor Cashiers and Carry Outs, providing direction and guidance as needed
  • May be required to gather carts and baskets in absence of Carry Out
  • Answer incoming phone calls with the appropriate greeting and transfer when necessary
  • Perform light cleaning/maintenance duties as assigned, including but not limited to: sweeping and mopping the Customer Service Desk area, wiping counters and machines, dumping trash, maintaining coffee grinder, cleaning coffee pots, and making coffee for sale
  • Complete daily postage paperwork and write check to Post Master

Schedule:

Ideal candidates are available to work both morning (opening) and afternoon/closing shifts. This position will typically offer 20-28 hours per week.


We Offer:

  • Become a WCM Owner! (Employee Stock Ownership Plan)
  • Paid vacation after 90 days + accrual PTO
  • Employee Discount
  • 401(K) with company match
  • Training and job advancement opportunities


Come be part of our 100+ year tradition and see why Walt Churchill's Market is "Better Because"!

Requirements

Skills & Abilities:

  • Excellent communication and problem-solving skills
  • Basic computer skills
  • Comfortable interacting with customers, staff, and peers, navigating both positive and negative interactions professionally
  • Attention to detail to ensure transactions are completed correctly
  • Must have evening, weekend and holiday availability

Education & Experience:

  • Must be at least 18 years of age
  • High school diploma/GED, preferred
  • Cashier experience required
  • Postage and Lottery experience, preferred
  • Previous customer service experience, preferred

Physical Requirements:

  • Prolonged periods of standing, walking, lifting, and reaching
  • Must be able to frequently lift 10-30 pounds and occasionally lift up to 50 pounds

Apply