ZipRecruiter

Log In

1

Service Desk Associate Jobs (NOW HIRING)

GuideIT

IT Service Desk Associate- Part-Time

Plano, TX · On-site +1

We are looking for a Part-TimeIT Service Desk Associate to join our team! Candidates must be results-oriented, highly adaptable and thrive in a team environment centered on mutual trust and respect.

Byrider

Service Desk Associate

Carmel, IN · Hybrid

About the Role We are seeking a customer-focused and motivated Service Desk Associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

Byrider

Service Desk Associate

Carmel, IN · On-site

About the Role We are seeking a customer-focused and motivated Service Desk Associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

Byrider

Service Desk Associate

Carmel, IN · Hybrid

About the Role We are seeking a customer-focused and motivated Service Desk Associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

next page

Showing results 1-20

People also search for

All JobsService Desk Associate Jobs

Service Desk Associate information

See salary details

$8

$20

$37

How much do service desk associate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for service desk associate in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What jobs make $3,000 a month without a degree?

Service Desk Associate roles typically do not require a degree and can pay around $3,000 per month, especially with experience and certifications like CompTIA A+ or ITIL. Other jobs that may reach this salary level without a degree include sales representatives, administrative assistants, and certain skilled trades such as HVAC technicians or commercial drivers, which often rely on training or certifications rather than formal degrees.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
More about Service Desk Associate jobs
What cities are hiring for Service Desk Associate jobs? Cities with the most Service Desk Associate job openings:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
Who are the top companies hiring for Service Desk Associate jobs? The top employers for Service Desk Associate jobs are:
What states have the most Service Desk Associate jobs? States with the most job openings for Service Desk Associate jobs include:
What job categories do people searching Service Desk Associate jobs look for? The top searched job categories for Service Desk Associate jobs are:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in the United States as of May 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.
Service Desk Associate

Service Desk Associate

Cognizant Technology Solutions

Poughkeepsie, NY • On-site

$64K - $74K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Cognizant rating

7.5

Company rating: 7.5 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

37th of 57 rated business consultants

Job description

Applicants must be authorized to work in the US without sponsorship. Please note, this role is not able to offer visa transfer or sponsorship now or in the future.
This role is for a Service Desk Associate with experience in service desk operations and desktop support within a day shift work from office model. The candidate will guide complex incident resolution, optimize support workflows and enhance user satisfaction while working closely with cross functional teams to ensure reliable and efficient end user technology services.
Job Description:
  • Manage day to day service desk operations to ensure timely resolution of incidents and requests while maintaining high service quality and user satisfaction levels
  • Coordinate Service Now ticket lifecycle from logging and triage through closure to ensure consistent categorization prioritization and documentation of all support interactions
  • Oversee desktop support activities for office based users by handling installations upgrades configurations and troubleshooting to maintain stable and secure endpoints
  • Implement continuous improvement initiatives for support processes by analyzing recurring issues and recommending changes that reduce incidents and enhance productivity
  • Guide complex technical issue resolution by collaborating with infrastructure and application teams to minimize business disruption and ensure clear communication to stakeholders
  • Monitor service performance metrics such as ticket volume resolution time and user feedback to identify improvement areas and drive data informed operational decisions
  • Develop and maintain standard operating procedures knowledge articles and troubleshooting guides to promote consistent handling of incidents and enable faster resolution
  • Coordinate with business partners to understand technology needs and translate them into practical support solutions that align with organizational objectives
  • Ensure adherence to security and compliance standards in all support activities by enforcing approved tools configurations and access controls to protect company assets and data
  • Provide technical coaching to junior team members in service desk and desktop support functions to help them enhance troubleshooting capabilities and customer interaction skills
  • Collaborate with Service Now administrators and process owners to refine workflows catalogs and automation opportunities that streamline user interactions and reduce manual effort
  • Assist in planning and execution of desktop hardware and software refresh activities ensuring minimal impact on users and alignment with enterprise standards
  • Communicate clearly with users in English through multiple channels to explain technical issues resolutions and preventive measures in a simple and respectful manner
  • Participate in problem management activities by analyzing root causes of major incidents and recommending sustainable fixes that improve overall system stability

What you'll need to succeed:
  • Possess professional experience of three to seven years in technical support environments covering service desk Service Now and desktop support functions within large organizations
  • Demonstrate practical expertise in handling incident request and problem tickets using Service Now including categorization prioritization escalation and closure with detailed documentation
  • Show strong skills in supporting desktop operating systems office productivity tools endpoint security and remote troubleshooting technologies for enterprise users
  • Exhibit ability to interpret service performance reports identify trends and propose realistic improvements that enhance response time resolution quality and user satisfaction
  • Communicate fluently in English at a native level in both verbal and written forms with the capacity to explain technical topics in clear and inclusive language for nontechnical users
  • Apply structured troubleshooting methodologies to diagnose and resolve hardware software network and access issues while keeping users informed throughout the process
  • Display familiarity with IT service management concepts such as incident management request fulfillment change management and knowledge management aligned to industry practices

We are offering an annual compensation between $64,000-$74,000. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

What Cognizant employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply