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Service Desk Associate Jobs in New York (NOW HIRING)

Leeds Professional Resources

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IT Service Desk Associate

New York, NY · On-site

$40 - $60/hr

Our client is currently seeking an energetic and positive Service Desk Associate that will work onsite at NYC location helping deliver white glove IT support. This associate will work on a variety of ...

Lions Water Adventure

Front Desk Associate

Jersey City, NJ · On-site

$14.50 - $18.75/hr

Front Desk Associate LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety ... Ensure an exceptional level of customer service is being provided to all residents and guests.

Lions Water Adventure

Front Desk Associate

Brooklyn, NY · On-site

$14.75 - $19/hr

Front Desk Associate LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety ... Ensure an exceptional level of customer service is being provided to all residents and guests.

Lions Water Adventure

Front Desk Associate

Manhattan, NY · On-site

$15.50 - $19.75/hr

Front Desk Associate LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety ... Ensure an exceptional level of customer service is being provided to all residents and guests.

Planet Fitness

Front Desk Associate

Oakhurst, NJ · On-site

$15.92 - $16.92/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Stamford, CT

$16.94/hr

The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting Ignite ...

DTF Jersey

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Front Desk Associate

Elmwood Park, NJ · On-site

$16 - $20/hr

Preferably Bilingual Front Desk Associate (English/Spanish) Location: Elmwood Park, NJ Schedule ... We're known for our high-quality DTF and UV prints and top-notch customer service. We're looking ...

Happy Paws

Front Desk Associate

Manhattan, NY · On-site

$18/hr

Interact with Pets Job Summary Are you a pet lover with a passion for customer service? If so, we'd ... As the Front Desk Associate, you will be the first point of contact for our customers. You will ...

Happy Paws

Front Desk Associate

Manhattan, NY · On-site

$18/hr

Interact with Pets Job Summary Are you a pet lover with a passion for customer service? If so, we'd ... As the Front Desk Associate, you will be the first point of contact for our customers. You will ...

Gold's Gym

Front Desk Associate

Township Of Washington, NJ · On-site

$15 - $19.25/hr

Front Desk Associate We are hiring for these specific shifts: Wednesday - 5pm-11pm, Friday - 7am-11 ... This detail-oriented individual will possess excellent customer service skills and the ability to ...

Planet Fitness

Front Desk Associate

Kings Point, NY · On-site

$17 - $18.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

LIVunLtd

Front Desk Associate

Jersey City, NJ · On-site

$14.50 - $18.75/hr

LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety of tasks ... Ensure an exceptional level of customer service is being provided to all residents and guests.

LIVunLtd

Front Desk Associate

New York, NY · On-site

$16.50 - $22/hr

LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety of tasks ... Ensure an exceptional level of customer service is being provided to all residents and guests.

LIVunLtd

Front Desk Associate

Jersey City, NJ · On-site

$19/hr

LIVunLtd is seeking a reliable Front Desk Associate who can handle a variety of tasks ... Ensure an exceptional level of customer service is being provided to all residents and guests.

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Service Desk Associate information

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How much do service desk associate jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for service desk associate in New York is $22.18, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $26.06 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in New York?

The most popular types of Service Desk jobs in New York are:

What are popular job titles related to Service Desk Associate jobs in New York?

For Service Desk Associate jobs in New York, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in New York look for?

The top searched job categories for Service Desk Associate jobs in New York are:

What cities in New York are hiring for Service Desk Associate jobs?

Cities in New York with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $46,127 per year, or $22.2 per hour.

IT Service Desk Associate

New York, NY • On-site

Leeds Professional Resources
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Leeds Professional Resourcesexternal

$40 - $60/hr

Contractor

Medical, Vision, PTO

Posted 14 days ago

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Job description

Summary

Our client is a leading private equity firm focused on the software and technology-enabled services sectors. 

Position Overview:

Our client is currently seeking an energetic and positive Service Desk Associate that will work onsite at NYC location helping deliver white glove IT support. This associate will work on a variety of user facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. This team member will provide high-quality customer service and ensure that IT systems and equipment issues are resolved in a timely manner to keep the team productive. Support will be offered both onsite and remotely for the organization.


Key Responsibilities & Duties:

  • Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, network printing, VPN, etc.)
  • Serve as first point of contact for endpoint incident troubleshooting
  • Thoroughly and accurately understand issues and analyze the problem in a systematic fashion
  • Troubleshoot virtual conferencing systems (Such as Zoom) and support conference room technology.
  • Troubleshoot iPhones and iPads • Review ticket queues and be able to manage priority and tasks while communicating updates to end users.
  • Assist in designing and documenting end user solutions.
  • Configure and deploy Windows Laptops
  • Assist in managing and delivering IT related projects.


Experience & Qualifications:

  • Bachelor’s degree in computer science, or equivalent preferred
  • 5+ years of work experience with progressively more responsibilities
  • Demonstrated proficiency with Windows OS troubleshooting
  • Strong background in Microsoft O365 Suite including SharePoint and Windows workstations
  • Strong understanding of Active Directory, DNS/DHCP, Group Policies, MS 365 Suite including SharePoint
  • MS Exchange and MS Windows Server experience are required.
  • Experience with Endpoint management and Mobile Device management
  • Experience with SCCM or any imaging technology, Firewalls, Switches preferred
  • Excellent organizational skills