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Service Desk Associate Jobs in Indiana (NOW HIRING)

Niemann Foods

Customer Service Associate

Carmel, IN

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

Niemann Foods

Customer Service Associate

Carmel, IN

$16 - $18/hr

Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor ... Manages 3-12 Associates on the front end. * Follows NFI policies and applicable federal, state and ...

PTS Diagnostics

Be Seen First

IT Service Desk Support Specialist II

Indianapolis, IN · On-site

SUMMARY The IT Service Desk Specialist II provides technical support for corporate computing ... Associate's degree in Information Technology, Computer Science, or a related field from a two-year ...

Aqua-Tots Swim School

Team Member

Indianapolis, IN · On-site

Front Desk Associate Responsibilities:   * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the ...

Aqua-Tots Swim Schools

Team Member

Indianapolis, IN · On-site

$15/hr

Front Desk Associate Responsibilities: * Uphold excellent customer service by communicating effectively with potential and existing customers while building relationships with the families * Provide ...

planet fitness

Front Desk

Michigan City, IN · On-site

$12.50 - $13.50/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

planet fitness

Front Desk

Auburn, IN · On-site

$12.50/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

planet fitness

Front Desk

Fort Wayne, IN · On-site

$12.50/hr

Use different types of technology to service members: * Certify in both CPR and AED training. * Perform CPR and use the AED machine. * Use and understand our exercise equipment and be able to ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Indiana

Service Desk Associate information

See Indiana salary details

$8

$19

$36

How much do service desk associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
What are popular job titles related to Service Desk Associate jobs in Indiana? For Service Desk Associate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Indiana look for? The top searched job categories for Service Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for Service Desk Associate jobs? Cities in Indiana with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.

Front Desk Associate - Hampton Inn Bloomington

TBC Hotels

Bloomington, IN • On-site

$11.25 - $14.50/hr

Full-time

Posted 14 days ago

Job description

At TBC Hotels, we create environments that change lives in small ways and large, one good experience at a time-and that starts behind the scenes.
Currently, the Hampton Inn Bloomington is looking for Front Desk Associates . They will play a crucial role in creating a positive and memorable experience for guests, contributing to the overall success of the hotel's operations and reputation. They are the first point of contact for guests, providing a welcoming and efficient experience throughout their stay. This role requires exceptional customer service skills, attention to detail, and the ability to handle various tasks simultaneously while maintaining a positive attitude.
Just off I-69 and a short walk from Memorial Stadium, our hotel puts you in the heart of Hoosier country. A favorite among IU fans, it's the perfect place to stay when cheering on Indiana University in Bloomington. Come join the team!
Requirements
What You'll Do
  • Greet guests warmly and ensure a smooth check-in process.
  • Verify guest information and process reservations accurately.
  • Collect necessary payments and issue receipts during check-out.
  • Address guest inquiries and provide information about hotel amenities, policies, and local attractions.
  • Handle room reservations, modifications, and cancellations effectively.
  • Collaborate with housekeeping to manage room inventory and ensure timely availability.
  • Provide excellent customer service by promptly responding to guest inquiries, concerns, and requests.
  • Assist guests with luggage, transportation arrangements, and other needs.
  • Resolve guest complaints or issues professionally and promptly, ensuring guest satisfaction.
  • Communicate effectively with other hotel departments to ensure smooth operations.
  • Relay messages, package deliveries, and special requests to appropriate personnel.
  • Collaborate with colleagues to ensure a seamless guest experience.
  • Assist with preparing and distributing daily reports, including room occupancy and revenue summaries.
  • Handle cash, credit card transactions, and other forms of payment accurately.
  • Reconcile cash drawer at the beginning and end of each shift, following established procedures.
  • Follow security protocols to ensure the safety of guests and hotel property.
  • Monitor and control access to the hotel premises, adhering to security policies.
  • Promote hotel services, amenities, and special offers to guests.
  • Upsell room upgrades, dining options, and other hotel services to enhance the guest experience.

Required Skills/Abilities:
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Problem-solving skills and the ability to handle challenging situations with composure.
  • Customer-focused attitude and a commitment to providing exceptional service.
  • Physical presence and approachability are important for creating a welcoming atmosphere and providing personalized assistance to guests.
  • Effective verbal communication skills to interact with guests and team members professionally.
  • Adherence to the hotel's dress code and maintaining a neat and professional appearance at all times.
  • Reliable and punctual.

Education and Experience:
  • Experience in hospitality/hotel environment, a plus.
  • Previous experience in customer service or front desk operations is preferred.
  • High School graduate or G.E.D. equivalent required.
  • Read, write, and speak English fluently.
  • Flexibility to work shifts, including weekends and holidays, based on the hotel's operational needs.
  • The ability to multitask and manage time effectively is essential to handle various guest requests, administrative duties, and communication simultaneously.
  • Proficiency in using computer systems and software, including property management systems (PMS) and Microsoft Office Suite.

Why Join Us?
Over the past 40 years, TBC Hotels has owned, developed, and operated more than 30 hotels throughout the United States. TBC Hotels has a long history of building lasting and meaningful relationships with associates, guests, partners, and the community.
Having the confidence to do the right thing in every transaction, maintaining the values and identity imparted by TBC Hotels, capitalizing on opportunities, and being intentional about our actions are critical to who TBC Hotels is and how we operate.
At TBC Hotels, we don't just work together-we go the distance for one another and for our guests. If you're ready to take ownership of your role, make an impact, and be part of a team that truly cares, we want to hear from you.
RELATIONSHIPS, INTEGRITY, LEGACY, ENTREPRENEURIAL SPIRIT, HOSPITALITY
Apply today and let's get the job done, together.

Apply