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Front Desk Assistant Jobs in Indiana (NOW HIRING)

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Serve as the manager on duty for Front Office operations in the absence of the Front Desk Manager or Assistant Director of Front Office, acting as the primary escalation point for guest concerns ...

White Lodging

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Serve as the manager on duty for Front Office operations in the absence of the Front Desk Manager or Assistant Director of Front Office, acting as the primary escalation point for guest concerns ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

Perform hands-on front desk duties and operate hotel front office systems and equipment as needed - leading by example alongside your team every shift * Assist with new associate onboarding, training ...

Mira Salon and Spa

Front Desk Manager

Bloomington, IN

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in ... Continuously checking on the hair floor for any problems or issues you can assist with or prevent

Mira Salon and Spa

Front Desk Manager

Bloomington, IN · On-site

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in ... Continuously checking on the hair floor for any problems or issues you can assist with or prevent

Hilton Worldwide Holdings

Front Desk Supervisor

South Bend, IN · On-site

$16.75 - $21.50/hr

Front Desk Supervisor- 2nd Shift The DoubleTree by Hilton South Bend is seeking an experienced and ... Ensure all guests are checked in and out in a friendly, efficient, and courteous manner. * Assist ...

JSK Hospitality LLC

Front Desk Supervisor

South Bend, IN · On-site

$15 - $19/hr

Monitor and maintain front desk appearance, supplies, and cash handling procedures * Assist with daily reporting, shift handoffs, and communication with other departments * Support revenue efforts ...

Home 2 Suites Columbus

Front Desk Supervisor

Columbus, IN · On-site

$15.75 - $20.50/hr

Understand hospitality terms. * Assist in preparation of revenue and occupancy forecasting. * Ensure correct and accurate cash handling at the front desk. * Ensure that associates are, always ...

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Front Desk Assistant information

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How much do front desk assistant jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for front desk assistant in Indiana is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $11.44 and $16.49 per hour, depending on experience, location, and employer.

What is a front desk assistant?

Front Desk Assistants are professionals who manage the front desk area of an office, hotel, or other organization. They greet visitors, answer phone calls, respond to inquiries, and direct guests or clients to the appropriate person or department. In addition to providing customer service, they may also handle administrative tasks such as scheduling appointments, managing correspondence, and maintaining records. Their role is crucial in creating a positive first impression and ensuring the smooth operation of daily activities.

What are some common challenges front desk assistants face, and how can they handle them effectively?

Front Desk Assistants often encounter high volumes of visitors and calls, which can be overwhelming during peak hours. Staying organized, prioritizing tasks, and maintaining a calm demeanor are key to handling these challenges. Additionally, they may need to resolve conflicts or handle difficult guests; practicing active listening and clear communication helps in diffusing tense situations. Collaborating closely with other departments, such as security or housekeeping, also ensures smooth daily operations.

What are the key skills and qualifications needed to thrive as a front desk assistant, and why are they important?

To thrive as a Front Desk Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or equivalent. Familiarity with scheduling software, multi-line phone systems, and office productivity tools like Microsoft Office is often required. Excellent communication, a friendly demeanor, and the ability to handle stressful situations gracefully are standout soft skills. These abilities are crucial for ensuring smooth front desk operations, creating a positive first impression, and providing efficient support to staff and visitors.

What is the difference between Front Desk Assistant vs Receptionist?

AspectFront Desk AssistantReceptionist
CredentialsHigh school diploma or equivalent; some roles may require customer service experienceHigh school diploma or equivalent; often similar requirements
Work EnvironmentHotels, clinics, corporate offices, educational institutionsHotels, medical offices, corporate reception areas
Employer & Industry UsageCommonly used in hospitality, healthcare, and business sectorsPrimarily in hospitality, healthcare, and administrative settings
Search & Comparison IntentOften compared for customer service and administrative dutiesSimilar roles with slight variations in responsibilities

Both Front Desk Assistants and Receptionists perform front-line customer service and administrative tasks in various industries. While their roles overlap significantly, the term 'Receptionist' is more commonly associated with hospitality and healthcare settings, whereas 'Front Desk Assistant' may be used in a broader range of environments. Understanding these nuances helps in choosing the right job or training path.

Can a shy person be a front desk assistant?

A front desk assistant role involves interacting with visitors and handling phone calls, so good communication skills are important. While being shy may present some challenges, many shy individuals can succeed by developing their interpersonal skills and gaining experience. Comfort with customer service and a friendly demeanor are often valued in this position.
More about Front Desk Assistant jobs

What are the most commonly searched types of Front Desk jobs in Indiana?

The most popular types of Front Desk jobs in Indiana are:

What are popular job titles related to Front Desk Assistant jobs in Indiana?

For Front Desk Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Front Desk Assistant jobs in Indiana look for?

The top searched job categories for Front Desk Assistant jobs in Indiana are:

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Cities in Indiana with the most Front Desk Assistant job openings:

Front Desk Assistant jobs near you
Infographic showing various Front Desk Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution, with an average salary of $29,788 per year, or $14.3 per hour.

Front Desk Supervisor

White Lodging Services Corp

Indianapolis, IN • On-site

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

White Lodging rating

6.9

Company rating: 6.9 out of 10

Based on 44 frontline employees who took The Breakroom Quiz

34th of 107 rated hotels

Job description

Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Front Desk Supervisor to support daily hotel front office operations at one of our premium hotel properties. This is an entry-level hotel leadership role for a hospitality professional who is ready to take the next step - supervising a front desk team, owning shift operations, and delivering the exceptional guest experience that defines a premium hotel stay. Whether you're an experienced front desk agent ready to step into supervision, a guest services professional looking for your first hotel leadership role, or someone searching for front desk supervisor jobs at a premium hotel company, White Lodging is the place to grow. With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here.
Responsibilities:
What You'll Do
  • Deliver exceptional guest service on every shift by anticipating needs, resolving concerns proactively, and creating memorable guest experiences through the Front Desk, At Your Service (AYS), and Executive Lounge operations.
  • Execute the "Perfect Shift" by ensuring all front office operational checklists are completed, brand standards are maintained, and all guest service areas are positioned for success from start to finish.
  • Lead, motivate, and support Front Desk, At Your Service, and Executive Lounge associates through active supervision, performance monitoring, real-time coaching, and reinforcement of service expectations.
  • Serve as the manager on duty for Front Office operations in the absence of the Front Desk Manager or Assistant Director of Front Office, acting as the primary escalation point for guest concerns, operational challenges, and team support.
  • Work alongside the team by performing Front Desk, AYS, and Executive Lounge duties as needed, operating hotel systems and equipment, and modeling outstanding service, professionalism, and problem resolution.

Front Desk Responsibilities
  • Oversee daily Front Desk operations, including check-ins, check-outs, room assignments, guest recovery, cash handling, and brand-standard execution.
  • Ensure guest requests, service issues, and VIP arrivals are handled efficiently and professionally.
  • Drive upsell opportunities and support Bonvoy enrollment goals while maintaining service excellence.

At Your Service (AYS) Responsibilities
  • Supervise the At Your Service operation, ensuring all guest calls, service requests, and internal communication channels are handled accurately, professionally, and within established service standards.
  • Monitor call quality, response times, and guest satisfaction while providing coaching and feedback to AYS associates.
  • Coordinate guest requests with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless service delivery.
  • Assist with training associates on phone etiquette, service recovery techniques, hotel knowledge, and guest engagement standards.
  • Ensure guest requests and work orders are properly tracked, communicated, and completed in a timely manner.

Executive Lounge Responsibilities
  • Oversee the daily operation of the Executive Lounge, ensuring a welcoming, clean, and premium experience for eligible guests.
  • Monitor food and beverage presentations to ensure quality, brand standards, cleanliness, and proper replenishment throughout service periods.
  • Engage with Executive Lounge guests, address concerns, and provide personalized service to enhance guest satisfaction and loyalty.
  • Coordinate with Culinary, Stewarding, and Food & Beverage teams to ensure smooth lounge operations and exceptional guest experiences.
  • Maintain accurate inventory, ordering, and operational standards within the lounge environment.
  • Ensure compliance with Marriott and property-specific Executive Lounge standards and expectations.

Leadership & Development
  • Assist with recruitment, onboarding, training, and cross-training initiatives to build a knowledgeable, confident, and high-performing Front Office team.
  • Foster a culture of accountability, teamwork, guest-centric service, and continuous improvement.
  • Support departmental goals related to Guest Satisfaction Scores (GSS), Bonvoy enrollments, upsell revenue, service recovery, and associate engagement.
  • Assist with additional operational responsibilities and special projects as assigned to ensure efficient and seamless Front Office operations throughout the hotel.

What You'll Bring
  • Prior hotel front desk, guest services, or hospitality experience preferred - not required; we will train the right candidate with the right attitude and service instincts
  • A desire to step into a hotel leadership role and grow your career - this is an entry-level supervisory position with a clear path to Front Desk Manager
  • An outgoing personality, positive attitude, and genuine passion for delivering exceptional hotel guest service on every shift
  • Adaptability and composure in a fast-paced hotel front office environment - you handle the unexpected with professionalism and keep your team focused and guest-ready
  • Strong communication skills and a natural ability to support, motivate, and direct a hotel front desk team
  • Flexibility to work varied shifts - including evenings, weekends, and holidays as a full-service hotel operation requires

Other information:
What You Can Look Forward To
  • Advanced scheduling with easy shift swapping via our app
  • DailyPay - get paid when you need it
  • Unlimited employee referral bonuses
  • 401(k) with company match
  • Paid time off (PTO) with rollover
  • Complimentary wellness tools
  • Leadership development & tuition reimbursement
  • Discounts on hotel rooms, dining, and travel
  • Growth opportunities across multiple hotel properties in your market
  • Full-time associates also receive:
    • Medical, dental, and vision insurance - starting day 1
    • Life and disability insurance
    • Paid parental leave
    • Employee Assistance Program (EAP)

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.
Pay range: $16.00-$20.00

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