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Senior Front Desk Jobs in Indiana (NOW HIRING)

Sunriseseniorliving

Concierge

Carmel, IN · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Front Desk Concierge | Senior Living Administration Pay Range: 14.75 - 18.50 Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten ...

Sunriseseniorliving

Concierge

Carmel, IN · On-site

$15.50 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Front Desk Concierge | Senior Living Administration Pay Range: 14.75 - 18.50 Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten ...

Planet Fitness

Assistant Manager

IN · On-site

This position will regularly direct all front desk personnel. Reports to: Club Manager Essential ... Successfully partner with team members and senior leadership. Qualification/ Skills: * One year of ...

American Senior Communities

Receptionist

Crawfordsville, IN

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and front desk duties. Skills Needed · Customer Service and Communication: Friendly and ... As leaders in senior care, we are not just doing a job but following a calling.

American Senior Communities

Receptionist

Crawfordsville, IN · On-site

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... and front desk duties. Skills Needed · Customer Service and Communication: Friendly and ... American Senior Communities has proudly served our customers since the year 2000, with a long ...

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Senior Front Desk information

What is a senior front desk?

Senior Front Desk positions refer to experienced roles within the front desk or reception area of an organization, such as a hotel, office, or medical facility. Individuals in these roles typically oversee daily operations, assist with guest or client inquiries, train new staff, and ensure a high standard of customer service. They may also handle administrative tasks, scheduling, and conflict resolution. Senior Front Desk employees act as a key point of contact between guests, staff, and management, helping ensure smooth and efficient front desk operations.

What are the key skills and qualifications needed to thrive as a senior front desk?

To thrive as a Senior Front Desk, you need strong organizational skills, attention to detail, customer service expertise, and typically a high school diploma or equivalent. Familiarity with property management systems, booking software, and office communication tools is often required. Exceptional interpersonal skills, problem-solving abilities, and professionalism help you excel in guest interactions and team coordination. These skills ensure efficient front desk operations, positive guest experiences, and smooth communication within the organization.

What are some common challenges faced by senior front desk staff, and how can they be effectively managed?

Senior Front Desk staff often juggle multiple responsibilities, including managing guest relations, coordinating with housekeeping and maintenance, and handling unexpected situations such as overbookings or guest complaints. A common challenge is balancing excellent customer service with administrative duties, especially during peak hours. Effective time management, clear communication, and staying calm under pressure are key to overcoming these challenges. Many organizations provide training and support resources to help Senior Front Desk staff excel in their roles and prepare for advancement into management positions.

What is the difference between Senior Front Desk vs Front Desk Clerk?

AspectSenior Front DeskFront Desk Clerk
CredentialsHigh school diploma, experience in customer service, possibly some administrative skillsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentHotels, corporate offices, healthcare facilities, requiring supervisory or advanced customer service rolesHotels, small offices, retail settings, performing basic front desk duties
ResponsibilitiesOverseeing front desk operations, supervising staff, handling complex guest issuesChecking in guests, answering phones, basic administrative tasks

While both roles involve front desk duties, a Senior Front Desk typically has more experience, handles supervisory tasks, and manages complex guest interactions, whereas a Front Desk Clerk performs basic check-in/check-out and customer service functions.

How much is the salary of a senior front desk?

The salary of a senior front desk employee typically ranges from $35,000 to $50,000 per year, depending on location, experience, and industry. They often require strong customer service skills and familiarity with front desk software. Salaries may vary based on the size of the organization and additional responsibilities.

What senior front desk jobs pay the most?

Senior front desk positions with higher pay typically include roles in luxury hotels, corporate offices, or healthcare facilities, where experience, management skills, and specialized knowledge are valued. Salaries can range from $40,000 to over $60,000 annually, depending on location, industry, and responsibilities.

What are the most commonly searched types of Front Desk jobs in Indiana?

The most popular types of Front Desk jobs in Indiana are:

What cities in Indiana are hiring for Senior Front Desk jobs?

Cities in Indiana with the most Senior Front Desk job openings:

Senior Front Desk jobs near you
Infographic showing various Senior Front Desk job openings in Indiana as of August 2026, with employment types broken down into 63% Full Time, 32% Part Time, and 5% Contract. Highlights an 100% In-person job distribution.

Hotel Front Desk - Full Time 1st or 2nd Shift and Weekends

JSK Hospitality LLC

South Bend, IN

$13/hr

Full-time, Other

Re-posted 2 days ago

Job description

***This position is at Holiday Inn Express on SR 933 in Roseland.***
Join One of Northern Indiana's Leading Hospitality Groups
As one of the premier hospitality groups in Northern Indiana, we are proud of our rapid growth and strong reputation for excellence in guest service and team development. We own and operate Marriott, Hilton, and IHG Brands. With multiple properties and new locations on the horizon, we are expanding quickly—and so are the opportunities for our team members. Our newest acquisitions include two hotels in the Kentucky market and two in Mishawaka!
If you have a heart for service, a passion for hospitality, and a drive to grow, you’ll feel right at home with us. We believe in promoting from within, recognizing potential, and investing in our people. Here, you’re not just filling a role—you’re building a career with a company that values your contributions and is committed to your success.
Job Summary:
The Guest Service Representative (GSR) is the first point of contact for guests. This position is responsible for ensuring a warm and welcoming environment for all guests, checking guests in and out, managing reservations, addressing guest inquiries and requests, and handling any issues or concerns during their stay. The GSR plays a key role in maintaining high levels of guest satisfaction by providing exceptional customer service and ensuring that the hotel runs smoothly.
Key Responsibilities:
  • Guest Check-In and Check-Out:
    • Greet guests upon arrival with a friendly, professional demeanor.
    • Verify guest information and process check-ins and check-outs efficiently.
    • Assign rooms according to guest preferences and ensure that the correct information is entered into the hotel management system.
    • Provide guests with necessary information about hotel amenities, services, and policies.
  • Guest Service amp; Satisfaction:
    • Address guest inquiries, requests, and concerns promptly and professionally, ensuring a high level of guest satisfaction.
    • Assist guests with special requests, such as room upgrades, early check-ins, late check-outs, and reservations.
    • Handle guest complaints or issues and work towards a satisfactory resolution in a calm and efficient manner.
    • Maintain positive guest relationships by ensuring excellent customer service and ensuring their needs are met.
  • Reservations amp; Room Assignments:
    • Manage room reservations by confirming bookings, making changes or cancellations as needed, and handling guest inquiries related to availability.
    • Assist with group reservations, special requests, and events.
    • Maintain accurate records of guest bookings and ensure all information is up-to-date in the hotel management system.
  • Communication amp; Coordination:
    • Coordinate with housekeeping and maintenance to ensure rooms are prepared for guest arrivals and that any issues are addressed promptly.
    • Relay important information to other hotel departments to ensure smooth operations and guest satisfaction.
    • Communicate any special guest needs, concerns, or requests to the appropriate department for follow-up.
  • Handling Cash and Payments:
    • Process guest payments accurately, including cash, credit card, and other forms of payment.
    • Handle cash and operate the hotel’s point-of-sale (POS) system in accordance with hotel policies.
    • Maintain accurate records of financial transactions, including guest folios and invoices.
  • Security amp; Safety:
    • Ensure the safety and security of guests and their belongings, reporting any incidents or concerns to management as necessary.
    • Ensure that all keys and access codes are managed according to hotel security procedures.
    • Assist in emergency situations, following hotel safety protocols.
  • Administrative amp; Miscellaneous Duties:
    • Perform general clerical duties such as answering phones, making wake-up calls, and maintaining a clean and organized front desk area.
    • Assist with handling guest mail, packages, and messages.
    • Ensure the front desk area is stocked with necessary materials, such as brochures, maps, and other information for guests.
Qualifications:
  • Education amp; Experience:
    • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality, Business, or related field preferred.
    • Previous experience in a customer service or hospitality role is highly desirable.
    • Experience with hotel property management systems (PMS) and reservation software is a plus.
  • Skills amp; Knowledge:
    • Strong communication and interpersonal skills, with a focus on customer service.
    • Ability to multitask and manage time efficiently in a fast-paced environment.
    • Attention to detail and accuracy in data entry and handling financial transactions.
    • Ability to handle guest complaints and resolve issues in a professional and effective manner.
    • Basic computer skills and proficiency with Microsoft Office applications.
    • Knowledge of hotel services and amenities, and the ability to promote them to guests.
  • Personal Characteristics:
    • Friendly, approachable, and professional demeanor.
    • Strong problem-solving skills and ability to think on your feet.
    • Ability to work independently and as part of a team.
    • Positive attitude and a genuine desire to assist guests.
    • Flexibility to work various shifts, including evenings, weekends, and holidays.
Physical Demands:
  • Ability to stand, walk, and move around the front desk area for extended periods of time.
  • Ability to lift and carry up to 25 pounds when necessary.
  • Flexibility to work varied shifts, including weekends, holidays, and evening hours.
JSK Hospitality is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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