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Service Desk Associate Jobs in Indiana (NOW HIRING)

Genesis Health Clubs

Front Desk Associate

Evansville, IN · On-site

$12.25 - $15.75/hr

Executes procedures as outlined by front desk manual * Answer phones, take messages and transfer ... Customer service abilities Physical Requirements: * Ability to stand for long periods of time

Alfa Laval

Service Desk Specialist

Indianapolis, IN · On-site

$65K - $77K/yr

Strong customer service orientation and problem-solving mindset. * Ability to manage multiple ... Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness ...

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How much do service desk associate jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for service desk associate in Indiana is $19.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $22.64 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Indiana? The most popular types of Service Desk jobs in Indiana are:
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What job categories do people searching Service Desk Associate jobs in Indiana look for? The top searched job categories for Service Desk Associate jobs in Indiana are:
What cities in Indiana are hiring for Service Desk Associate jobs? Cities in Indiana with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 73% Full Time, 23% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,120 per year, or $19.3 per hour.
Front Desk Associate

Front Desk Associate

Genesis Health Clubs

Evansville, IN • On-site

$12.25 - $15.75/hr

Part-time

Medical, Dental, Retirement, PTO

Posted 19 days ago

Genesis Health Clubs rating

5.2

Company rating: 5.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

52nd of 62 rated gym and leisure clubs

Job description

This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
  • Executes procedures as outlined by front desk manual
  • Answer phones, take messages and transfer calls
  • Knowledgeable of Clubs amenities and surroundings
  • Communicates kindly and sincerely using members name
  • Attends all staff and club meetings and events
  • Establish and maintain professional relationships with members and staff
  • Ensures front desk is clean, maintained and organized at all times
  • Ability to respond quickly and appropriately to emergency situations

Expectations:
  • Present a professional demeanor at all times when representing the Genesis Health Clubs
  • Provide input in developing strategies to support club goals and objectives
  • Ability to respond to common inquiries or complaints from members

Job Requirements:
  • Available to work weekends and evenings and holidays
  • Must hold current CPR certification or obtain within 60 days of start date
  • Ability to work well with others
  • Experience in cash handling and credit cards
  • Customer service abilities

Physical Requirements:
  • Ability to stand for long periods of time
  • Ability to lift up to 35 pounds
  • Ability to communicate with guests and other associates, including reading, writing and speaking

Genesis Health Clubs
Join the Genesis Health Clubs Family - Where Passion Meets Purpose!
Genesis Health Clubs is the largest privately owned health club company in the country, with 88 locations across 14 states. Even more importantly, GHC is the fastest-growing non-franchised health club company in the U.S. This rapid expansion creates tremendous opportunity and upside for our team members. Genesis is a place where you can build a successful long-term career in the health and fitness industry, with unmatched upward mobility and growth. As a premier brand, we demand the best in the industry and, in turn, offer above-industry pay and strong rewards for top performers.
Genesis Health Clubs continues to grow, not just in size, but in scope. We now operate a family of brands that includes trampoline parks, water parks, ice skating rinks, meal prep services, and baseball tournament venues. But we're more than just a gym, we're a movement grounded in core values that guide everything we do.
At Genesis, our mission begins with MMFI: Make Me Feel Important. We serve, support, and inspire our members through meaningful relationships and thoughtful service. We believe in Investing in Our Members, Clubs, and Team, ensuring every location delivers excellence, from the equipment we provide to the people who bring the energy.
We Lead by Example, showing up each day with compassion, drive, and a commitment to help others succeed. We encourage everyone to Exercise Daily, not just for fitness, but as a lifestyle that promotes resilience and long-term wellness.
For Our Team:
We offer dynamic roles in fitness, customer service, management, childcare, and more, with room to grow, lead, and truly make an impact.
Why Work With Us:
  • Above-industry average pay and strong employee rewards
  • Medical and dental coverage
  • 401(k)
  • Paid Time Off (PTO)
  • Rapid career advancement in a fast-growing organization
  • The opportunity to uplift your community every day
  • Free all-access gym membership
  • A passionate, supportive culture where Staff is Family

Whether you're training clients one-on-one or helping families stay active through our extended brands, you'll be part of a purpose-driven team transforming lives, one workout, one smile, one connection at a time.
Ready to Level Up Your Health or Your Career?
If you're passionate about wellness, driven to help others, and excited to work hard and have fun, we want to meet you.
Company Website:

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