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Service Desk Manager Jobs in Indiana (NOW HIRING)

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver exceptional guest service on every shift by ...

White Lodging

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver exceptional guest service on every shift by ...

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

Respond to incoming support requests and manage service desk tickets with a focus on timely resolution and clear communication. * Diagnose and resolve hardware, software, and operating system issues ...

New

Aunalytics

Managed Services Engineer

South Bend, IN · On-site

Provide Tier 2 escalation support for Service Desk and Managed Services incidents, service requests, and changes * Respond to and troubleshoot network outages, anomalies, issues, and challenges as ...

Strategic Systems

Be Seen First

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Indianapolis, IN · On-site

$20 - $25/hr

... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... management * First-line technical troubleshooting * Strong customer service skills * Excellent ...

New

Jj

Director, Service Ops & Desk

Warsaw, IN · On-site

Technology Product & Platform Management Job Sub Function: Multi-Family Technology Product ... The Director, Service Ops & Desk is a senior leadership role responsible for the strategic ...

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Showing results 41-60

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Indiana

Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most commonly searched types of Service Desk jobs in Indiana?

The most popular types of Service Desk jobs in Indiana are:

What are popular job titles related to Service Desk Manager jobs in Indiana?

For Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Indiana look for?

The top searched job categories for Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Desk Manager jobs?

Cities in Indiana with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

Tier II Service Desk Analyst

Community Health Network

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Full-time

Posted 4 days ago

Community Health Network rating

7.6

Company rating: 7.6 out of 10

Based on 234 frontline employees who took The Breakroom Quiz

190th of 887 rated healthcare providers

Job description

Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, "community" is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered - and we couldn't do it without you.
Where you fit in
The Tier II Service Desk Analyst resolves or escalates support tickets from the IT Service Desk that cannot be resolved by Tier I support. This role supports Problem Management by providing more in-depth analysis of incidents and information requests, helping teammates resolve technical issues efficiently and effectively. The Tier II Service Desk Analyst supports a wide range of systems and applications, including Outlook, Microsoft 365, RightFax, Cisco phones, UKG, and other enterprise technologies, while serving as a liaison between frontline support and higher-tier technical teams.
Exceptional Skills and Qualifications
Applicants for this position should be able to collaborate with others in a team setting, have excellent communication skills, and a positive attitude toward problem-solving.
  • Bachelor's degree or equivalent field related work experience required.
  • A combination of education and experience will be considered in lieu of a degree.
  • Three (3) years of customer service experience required.
  • One (1) year of ServiceNow experience is strongly preferred.
  • Strong written and verbal communication skills, including active listening.
  • Strong technical aptitude with the ability to learn and adapt to new technologies.
  • Desire to provide outstanding customer service in every interaction.
  • Ability to work effectively in a fast-paced environment.

Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Apply Today!

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