ZipRecruiter

Log In

1

Service Desk Manager Jobs in Indiana (NOW HIRING)

Genesys

Deal Desk Manager

Indianapolis, IN

... service, improve operational efficiency and build stronger customer relationships. Help build ... As Deal Desk Manager, you will own critical elements of deal strategy and governance, partnering ...

Genesys

Deal Desk Manager

Indianapolis, IN · On-site

... service, improve operational efficiency and build stronger customer relationships. Help build ... As Deal Desk Manager, you will own critical elements of deal strategy and governance, partnering ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

... Manager Department: Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly) About Us Netfor provides business process outsourcing (BPO) services to for ...

Netfor, Inc.

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

... Manager Department: Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly) About Us Netfor provides business process outsourcing (BPO) services to for ...

Courtyard Noblesville

Front Desk Manager

Noblesville, IN · On-site

$16 - $20.75/hr

Strive to improve service performance * Communicate clear and consistent message regarding Front ... Support Daily front desk shift operations. * Organize, confirm, and process guest check-on/check ...

New

Courtyard Noblesville

Front Desk Manager

Noblesville, IN · On-site

$16 - $20.75/hr

Strive to improve service performance * Communicate clear and consistent message regarding Front ... Support Daily front desk shift operations. * Organize, confirm, and process guest check-on/check ...

SitusAMC

Contractor - Service Desk

Indianapolis, IN · On-site

Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC ...

Courtyard Noblesville

Front Desk Manager

Noblesville, IN · On-site

$16 - $20.75/hr

Front Office Manager No matter whether a guest arrives weary from their travels or excited for a ... Strive to improve service performance * Communicate clear and consistent message regarding Front ...

Courtyard Noblesville

Front Desk Manager

Noblesville, IN · On-site

$16 - $20.75/hr

Strive to improve service performance * Communicate clear and consistent message regarding Front ... Support Daily front desk shift operations. * Organize, confirm, and process guest check-on/check ...

New

previous pagenext page

Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Indiana

Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Indiana?

The most popular types of Service Desk jobs in Indiana are:

What are popular job titles related to Service Desk Manager jobs in Indiana?

For Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Indiana look for?

The top searched job categories for Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Desk Manager jobs?

Cities in Indiana with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

Front Desk Manager

Fairfield Inn & Suites Notre Dame - South Bend

South Bend, IN

$16.75 - $21.50/hr

Full-time

Posted 9 days ago

Key responsibilities

  • Manage front desk operations to ensure staff meets company operational standards and provides guest service.

  • Handle guest check-in/check-out, prepare bills, and address guest requests and complaints.

  • Oversee staff activities, including interviewing, training, scheduling, and supporting front desk associates.

Job description

Overview

Opportunity:  Front Desk Manager

Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.

 

Potential Career Path   

Front Office Manager - Rooms Division Manager - Assistant General Manager

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.   
  • Oversee all front office operations in the absence of the Assistant General Manager. 
  • Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
  • Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
  • Respond to brand Guest Alerts for resolution as needed.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
  • Assist in hotel food and beverage when needed, where applicable.
  • Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures.
  • Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
  • Review correspondence from guests and incident logs; direct staff according to information obtained.
  • Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
  • Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
  • Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
  • Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • Associate's or Bachelor's degree preferred.
  • 1 to 3 years hospitality related experience, including front desk operations experience.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Employment Type: FULL_TIME

Apply