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Service Desk Manager Jobs in Indiana (NOW HIRING)

White Lodging Careers

Front Desk Manager

Indianapolis, IN · On-site

$16.25 - $21/hr

If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more ...

Mira Salon and Spa

Front Desk Manager

Bloomington, IN · On-site

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in delivering exceptional customer service. We are professional but fun; we value organization and creative ...

Mira Salon and Spa

Front Desk Manager

Bloomington, IN

$15 - $17/hr

We are hiring for a positive, outgoing leader to support and manage our front desk staff in delivering exceptional customer service. We are professional but fun; we value organization and creative ...

White Lodging

Front Desk Manager

West Lafayette, IN · On-site

$16.25 - $21.25/hr

The Front Desk Manager will carry out all daily shift operations of the Front Office department ... Provide the highest quality of service to guests and ensure associates do the same, serving as an ...

White Lodging Careers

Front Desk Manager

West Lafayette, IN · On-site

$15.25 - $19.75/hr

The Front Desk Manager will carry out all daily shift operations of the Front Office department ... Provide the highest quality of service to guests and ensure associates do the same, serving as an ...

HHC

Service Desk Technician

Indianapolis, IN · On-site

Utilizes Resource Central to manage workload, document, analyze, troubleshoot, resolve, and escalate issues called into the Service Desk, as well as ticket submissions placed via the Self-Service ...

Braden Business Systems

Service Desk Analyst:

Fishers, IN · On-site

$19.25 - $26.25/hr

Open-Door Policy with all Members of Management * Competitive Compensation Plans * 401K with ... Desired Skills and Expertise of a Service Desk Analyst: · Prefer 1-2 years of help desk technician ...

White Lodging Careers

Front Desk Supervisor

Indianapolis, IN · On-site

$16.25 - $21/hr

With multiple hotel properties in each market, your path to Front Desk Manager and beyond starts here. Responsibilities: What You'll Do * Deliver the highest quality of guest service on every shift ...

OmniSource

IT Service Desk Technician

Fort Wayne, IN · On-site

Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours ... Handle requests & verify requested information with managers, and track progress. * Assist with ...

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Showing results 21-40

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Indiana

Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn between $60,000 and $100,000 annually, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and leadership abilities to oversee support teams and ensure service quality.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the most commonly searched types of Service Desk jobs in Indiana?

The most popular types of Service Desk jobs in Indiana are:

What are popular job titles related to Service Desk Manager jobs in Indiana?

For Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Indiana look for?

The top searched job categories for Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for Service Desk Manager jobs?

Cities in Indiana with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

Front Desk Manager

White Lodging Careers

Indianapolis, IN • On-site

$16.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Description
Summary:
Who We Are
White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. That's where you come in. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.
We are hiring a Front Desk Manager to lead daily front office operations at one of our premium hotel properties. This is a hotel front office leadership role for an experienced hospitality professional who leads from the front - someone who coaches and develops front desk agents and supervisors, drives exceptional guest service, and brings operational excellence to every shift. If you're a Front Desk Manager, front office supervisor, guest services manager, or rooms operations leader looking for hotel management jobs with a growth-oriented company, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could. With multiple hotel properties in each market, your next promotion is always within reach.
Responsibilities:
What You'll Do
  • Lead all daily shift operations of the hotel Front Office department - managing front desk workflow, guest service standards, and team performance across every shift
  • Provide hands-on leadership, associate training, and shift flow management - coaching front desk agents and supervisors to consistently deliver exceptional hotel guest service
  • Create proactive hiring plans and actively participate in hourly associate interviews to build and maintain a high-performing front office team
  • Serve as a guest service ambassador for the hotel - modeling the highest standard of hospitality and ensuring all front desk associates do the same at every guest touchpoint
  • Perform hands-on front desk duties as needed while managing key operational responsibilities, including financial reporting, payroll processing, and associate scheduling

What You'll Bring
  • Prior hotel front office leadership or supervisory experience - preferred; experience at a branded hotel, upscale property, or premium hotel environment strongly preferred
  • A genuine passion for guest service and a positive, solutions-oriented attitude - you set the tone for your team and your guests on every shift
  • A proven commitment to developing and coaching hotel front desk associates - you create the environment your team needs to thrive, grow, and build long-term hospitality careers
  • Strong creative problem-solving skills with the ability to execute operational strategies and consistently deliver results in a fast-paced hotel front office environment
  • Familiarity with hotel property management systems (PMS) and front office operations software - experience with brand-specific systems a plus

Other information:
What You Can Look Forward To
  • Benefits - starting day 1
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Paid parental leave
  • DailyPay - get paid when you need it
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Paid time off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited employee referral bonuses
  • Advanced scheduling with easy shift swapping via our app
  • Leadership development & tuition reimbursement
  • Discounts on hotel rooms, dining, and travel
  • Growth opportunities across multiple hotel properties in your market

White Lodging is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will be considered regardless of race, color, religion, sex, national origin, disability, or veteran status.

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