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Remote Cyber Security Help Desk Jobs in Indiana (NOW HIRING)

The Heritage Group

IT Service Desk Analyst

Indianapolis, IN · Remote

$19.50 - $26.75/hr

The Heritage Group IT Helpdesk provides computer support to all the core business units. This ... The IT Service Desk Analyst support is provided remotely via our Bomgar Remote Assistance and over ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk workflows * Provide hands-on technical support for in-office and remote employees ... Support cybersecurity best practices related to endpoints, access controls, and employee tooling ...

Deloitte

Manager - ServiceNow

Indianapolis, IN · On-site +1

... cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever ... This compensation range is specific to Remote role and takes into account the wide range of factors ...

Belden Inc

Principal, Security Strategy

Carmel, IN · Remote

Identify security market inflection points (OT/ICS cybersecurity, convergence, secure remote access ... and help shape joint-value propositions. * Support executive briefings, key pursuits, and ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$102K - $208K/yr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Partner with cybersecurity, technology risk, compliance, infrastructure, application, data, and ...

Huntington

Enterprise Architect (IT)

Indianapolis, IN · On-site +1

$66 - $85/hr

Help define enterprise architecture strategy, target-state architecture, reference architectures ... Partner with cybersecurity, technology risk, compliance, infrastructure, application, data, and ...

Deloitte

Consultant - ServiceNow

Indianapolis, IN · Remote

... in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an ... This compensation range is specific to a Remote role and takes into account the wide range of ...

Five Star Solutions

Customer Service Mon-Fri

Fishers, IN · Remote

$14/hr

You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and ... This is a remote position for those that reside in = AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND ...

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All JobsCyber Security Help Desk JobsRemote Cyber Security Help Desk JobsRemote Cyber Security Help Desk Jobs in Indiana

Remote Cyber Security Help Desk information

What is the difference between Remote Cyber Security Help Desk vs Remote IT Support Specialist?

AspectRemote Cyber Security Help DeskRemote IT Support Specialist
CertificationsCompTIA Security+, CISSP, or equivalentCompTIA A+, Network+, or similar
Work EnvironmentCustomer support, security incident response, troubleshooting security issuesGeneral IT troubleshooting, hardware/software support, network issues
Employer & Industry UsageCybersecurity firms, security teams in various industriesIT departments across multiple industries, tech companies

Remote Cyber Security Help Desk roles focus on security-specific support, incident handling, and certifications, while Remote IT Support Specialists handle broader technical issues. Both roles often work remotely and require technical skills, but their core responsibilities and certifications differ.

What are the key skills and qualifications needed to thrive as a Remote Cyber Security Help Desk professional, and why are they important?

To thrive as a Remote Cyber Security Help Desk professional, you need a solid understanding of cybersecurity principles, troubleshooting, and network fundamentals, typically supported by a relevant degree or certifications like CompTIA Security+ or Cisco CCNA. Familiarity with security information and event management (SIEM) tools, ticketing systems, and remote desktop software is crucial for daily operations. Excellent communication, problem-solving abilities, and patience are standout soft skills for assisting users and collaborating with teams in sensitive situations. These skills ensure timely incident resolution, maintain organizational security, and foster user trust in a remote support environment.

What is a Remote Cyber Security Help Desk?

A Remote Cyber Security Help Desk is a support service that assists users and organizations with cybersecurity-related issues from a remote location. Professionals in this role help identify, troubleshoot, and resolve security incidents such as phishing attempts, malware infections, and unauthorized access. They also provide guidance on best practices, implement security protocols, and may assist with security software installation and updates. This service enables organizations to maintain strong security measures without needing on-site staff, making it both flexible and cost-effective.

What are some common challenges faced by Remote Cyber Security Help Desk professionals, and how can they be addressed?

Remote Cyber Security Help Desk professionals often encounter challenges such as troubleshooting complex security issues without physical access to devices, managing high-priority incidents across different time zones, and effectively communicating technical information to non-technical users. To address these, it’s important to utilize robust remote access tools, maintain clear documentation, and develop strong communication skills. Additionally, staying up to date with the latest threats and security protocols can help professionals provide timely and accurate support while working remotely.
What are popular job titles related to Remote Cyber Security Help Desk jobs in Indiana? For Remote Cyber Security Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Cyber Security Help Desk jobs in Indiana look for? The top searched job categories for Remote Cyber Security Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Remote Cyber Security Help Desk jobs? Cities in Indiana with the most Remote Cyber Security Help Desk job openings:
Remote Cyber Security Help Desk jobs near you
Infographic showing various Remote Cyber Security Help Desk job openings in Indiana as of July 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 100% Remote job distribution.
CIVILIAN PAY TECHNICIAN (HELP DESK)

CIVILIAN PAY TECHNICIAN (HELP DESK)

Defense Finance and Accounting Service

Indianapolis, IN • On-site, Remote

$41K - $59K/yr

Full-time

Posted 15 days ago

Defense Finance and Accounting Service rating

8.0

Company rating: 8.0 out of 10

Based on 31 frontline employees who took The Breakroom Quiz

74th of 148 rated financial services

Job description

Summary
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in
finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.
Pay for first time hires to the Federal Govt will typically be set at a step 1 salary for their respective grade level.
To view pay rates in a specific location visit the OPM pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/
Learn more about this agency
Duties
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  • Duties described below reflect the full performance level GS-06. Duties assigned to an entry grade of GS-05 will be developmental in nature.
  • The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
  • Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
  • The Help Desk technician's primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
  • Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
  • Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.

Requirements
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Conditions of employment
  • Must be a U.S Citizen
  • Background or Security Investigation - Position Sensitivity and Security Levels may vary and is dependent upon position being filled - see the Additional Information field below for more details.
  • Registered for Selective Service (males born after 12-31-1959)
  • Suitable for Federal employment
  • Obtain/Maintain Financial Management Certification
  • New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
  • Position is located in Indianapolis, IN. Please note, this position is NOT eligible for remote telework.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

Qualifications
This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period..
Applicants MUST have related financial experience AND/OR a related financial degree (examples include: Finance, Accounting, Management, Actuarial Science, or related), in addition to meeting Office of Personnel Management (OPM) minimum qualification requirements. Substitution of combination of education and experience must still, in conjunction, minimally satisfy the DHA qualification requirement.
One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade within the federal service, which demonstrates the ability to perform the duties of the position, is required.
GS-05: Specialized experience is defined as: performing financial duties that support the processing of financial/accounting transactions using standardized procedures to include reviewing documents for accuracy and inputting financial/accounting information into an automated system and correcting invalid/incorrect transactions.
GS-06: Specialized experience is defined as: processing a variety of non-routine payroll actions, such as establishing, adjusting and closing payroll accounts, and preparing and balancing a variety of payroll reports.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
You may qualify for consideration if meeting specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
Education
Substitution of Education for Specialized Experience is generally not applicable above GS-05 but may be considered if it is directly related to the position being filled. You MUST submit transcripts at the time you apply.
GS-05: Four years of education above high school in any field may be substituted to meet the specialized experience requirement
GS-06: Six months of graduate education may be substituted to meet the specialized experience requirement when it is directly related to the position being filled
Equivalent combinations of education and experience may be used to substitute for the specialized experience requirement.
Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
    • Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
    • An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.
  • FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program. It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
    • Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. You must provide a copy of the letter containing the results of the equivalency evaluation upon request. Failure to provide such documentation when requested will result in lost consideration.

For more information regarding evaluation of foreign education for federal employment, please visit the U.S. Department of Education
Additional information
  • All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.
  • Moving expenses will not be paid.
  • Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
  • Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA).
  • This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period.
  • Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
  • A one year probationary period may be required.
  • We may use this announcement to fill additional vacancies within 90 days of the closing date.
  • This position is Non-Exempt from the Fair Labor Standards Act.
  • Travel requirement is occasional.
  • This position is not covered by a bargaining unit.
  • Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance.(See DoD Instruction 1400.25, Volume 300, here)
  • This position requires you to obtain and maintain a Level 1 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 1 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at FM Certification
  • The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
  • This vacancy announcement will be used to fill current vacancies and anticipated future vacancies. Onboarding is dependent upon favorable security/suitability determination and availability of work and vacancies. In some instances, individuals may not be employed for six months or more from the time they are approved by security.

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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