ZipRecruiter

Log In

1

It Service Desk Manager Jobs in Pendleton, IN (NOW HIRING)

PinnaclePartners

IT Service Desk

Indianapolis, IN

$22 - $24/hr

About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$60 - $80/hr

Service Desk AnalystSkip to main content#Service Desk Analyst page is loaded## Service Desk ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Revel Staffing

IT Manager

Indianapolis, IN

$90K - $111K/yr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

New

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt ... or IT services environment is a plus. * Familiarity with project or task management and ...

ATIA Ltd

Social Media Engineer

Indianapolis, IN · On-site

... include Service Desk solutions, Learning Management Systems, testing of information security of ... e Management frameworks which include: ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. ...

next page

Showing results 1-20

All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Pendleton, IN

It Service Desk Manager information

See Pendleton, IN salary details

$35.4K

$91.6K

$152.1K

How much do it service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service desk manager in Pendleton, IN is $91,595.00, according to ZipRecruiter salary data. Most workers in this role earn between $68,800.00 and $109,000.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What job categories do people searching It Service Desk Manager jobs in Pendleton, IN look for?

The top searched job categories for It Service Desk Manager jobs in Pendleton, IN are:

What cities near Pendleton, IN are hiring for It Service Desk Manager jobs?

Cities near Pendleton, IN with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Pendleton, IN as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $91,595 per year, or $44 per hour.

IT Service Desk

PinnaclePartners

Indianapolis, IN

$22 - $24/hr

Full-time

Posted 20 days ago

Job description

Job Description About the Role We are seeking a motivated IT Service Desk Technician to serve as a dependable technical resource for our client's end users. This role will play a critical part in resolving day-to-day IT issues, deploying and maintaining IT assets, and delivering hands-on support across multiple locations. This is an excellent opportunity for a customer-focused technical professional who thrives on problem-solving, fast-paced environments, and continuous learning.

Apply now to be considered. Key Responsibilities: Provide Level 1 phone support and deskside support across office locations Respond to new IT requests submitted through the ticketing portal Configure and deploy new IT assets for team members and locations Troubleshoot application and hardware issues Requirements: 1 year of Helpdesk experience Experience troubleshooting and supporting MS tools and technologies Experience troubleshooting technical issues Experience with a ticketing system Preferred: Retail and point-of-sale (POS) experience IT certifications Bachelor's degree Explore More Information Technology Opportunities Our information Technology division covers areas including: Software Development Business & Systems Analysis IT Support & Infrastructure Cybersecurity Cloud Engineer/DevOps Explore additional IT roles and learn more about how we support IT professionals: https://www.partnersinstaffing.com/find-jobs or https://www.partnersinstaffing.com/technology Not the right fit. We're hiring across multiple divisions: Human Resources Administrative & Customer Service Accounting & Finance Manufacturing & Engineering

Apply