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It Service Desk Manager Jobs in Indiana (NOW HIRING)

Inotiv

IT Support Services Technician I

West Lafayette, IN · On-site +1

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

Inotivco

IT Support Services Technician I

West Lafayette, IN

$25 - $27/hr

  • Medical

  • Dental

  • Retirement

  • PTO

The IT Service Desk Analyst is responsible for maintaining a high level of customer satisfaction by ... Incident Management: * Log and prioritize incidents reported by users, ensuring timely resolution ...

Strategic Systems

Be Seen First

IT Help Desk Analyst I - Indianapolis, IN - Hybrid

Indianapolis, IN · On-site

$20 - $25/hr

... IT Help Desk Analyst to provide first-line technical support and deliver a strong end-user ... management * First-line technical troubleshooting * Strong customer service skills * Excellent ...

New

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

  • Medical

  • Dental

  • Vision

  • PTO

... desk support, and lightweight office network administration. You will also support employees with ... Service-minded: You view IT as a partner to the business, not just a support function ...

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and ... They will be leaders in the field of technology, masters of providing precise information and quick ...

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Showing results 21-40

All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Indiana

It Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do it service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Manager jobs in Indiana?

For It Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Indiana look for?

The top searched job categories for It Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Manager jobs?

Cities in Indiana with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

IT Helpdesk Analyst

Elevance Systems Inc

Lafayette, IN • On-site

Other

Posted 18 days ago

Job description

Job Summary:
An IT Service Desk Analyst provides first-line technical support to employees, customers, or end users. They diagnose and resolve hardware, software, network, and system issues, ensuring minimal disruption to business operations. The role involves troubleshooting, incident management, user support, and maintaining high levels of customer service.

Key Responsibilities
  • Provide first-level technical support via phone, email, chat, or ticketing systems.
  • Log, prioritize, and track incidents and service requests.
  • Troubleshoot hardware, software, operating system, and network issues.
  • Escalate complex technical problems to higher-level support teams when necessary.
  • Install, configure, and maintain desktops, laptops, printers, mobile devices, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Monitor and follow up on open tickets to ensure timely resolution.
  • Maintain accurate documentation of incidents, solutions, and procedures.
  • Assist with onboarding and offboarding of employees, including account setup and equipment allocation.
  • Ensure compliance with IT policies, security standards, and service-level agreements (SLAs).
Required Skills & Qualifications
  • Bachelor''''s degree or diploma in Information Technology, Computer Science, or related field (preferred).
  • Experience in technical support, help desk, or service desk environments.
  • Knowledge of:
    • Windows and/or macOS operating systems
    • Microsoft 365 applications
    • Active Directory and user account management
    • Networking fundamentals (TCP/IP, DNS, DHCP, VPN)
    • IT ticketing systems and ITSM tools
  • Strong troubleshooting and problem-solving abilities.
  • Excellent communication and customer service skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.

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