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It Service Desk Manager Jobs in Indiana (NOW HIRING)

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... desk support, and lightweight office network administration. You will also support employees with ... Service-minded: You view IT as a partner to the business, not just a support function ...

Revel Staffing

IT Manager

Indianapolis, IN · On-site

$90K - $111K/yr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Posted today

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt ... or IT services environment is a plus. * Familiarity with project or task management and ...

Revel Staffing

IT Help Desk Specialist

Indianapolis, IN · On-site

We are seeking an IT Help Desk Specialist to provide day-to-day technical support to clinical and ... The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ...

New

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

ATIA Ltd

HR Manager - Internship

Lafayette, IN

... Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service ...

ATIA Ltd

HR Manager - Internship

Bloomington, IN · On-site

... Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service ...

Tenneco

IT Site Support

Frankfort, IN · On-site

$60 - $80/hr

Supports Incident and Request Management submitted through IT Service management system per service ... Reports issues through service desk tools and follows-up through enterprise team and / or vendors ...

New

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Showing results 21-40

All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Indiana

It Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do it service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Manager jobs in Indiana?

For It Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Indiana look for?

The top searched job categories for It Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Manager jobs?

Cities in Indiana with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

Intern IT Infrastructure

Purdue Federal Credit Union

West Lafayette, IN • On-site

$13.50 - $18/hr

Part-time

Posted 24 days ago

Key responsibilities

  • Assist with resolving end-user technology issues, supporting hardware and software deployments, and documenting support activities.

  • Install, configure, and deploy desktop equipment and peripherals, and maintain accurate IT asset records.

  • Support cybersecurity projects, maintain secure systems, and escalate security concerns to the appropriate team members.

Job description

The IT Infrastructure Intern provides entry-level technical support while gaining hands-on experience across Service Desk operations, infrastructure systems, and cybersecurity. Under the guidance of the IT Infrastructure team, the intern assists with resolving end-user technology issues, supporting hardware and software deployments, maintaining documentation, and contributing to infrastructure and security initiatives.
Purdue Federal Credit Union is dedicated to fostering the academic and professional growth of interns by providing valuable hands-on experience through active involvement in meaningful projects and a structured, mentored learning environment. Interns have the opportunity to enhance their skills and contribute to the credit union's success.
Duties and Responsibilities (Essential Functions):
Service Desk and End User Support
  • Respond to and triage incoming end-user support requests through the Help Desk system, email, and telephone in a professional and courteous manner.
  • Perform first-level troubleshooting for hardware, software, and peripheral issues and escalate tickets according to established procedures.
  • Provide desktop-level support including software installation, upgrades, system configuration, and hardware setup.
  • Gather detailed problem information from end users and clearly document issues and resolutions.
  • Schedule and coordinate support sessions with appropriate IT team members when advanced assistance is required.
Systems, Hardware, and Asset Management
  • Install, configure, and deploy desktop equipment and peripherals including computers, printers, and related accessories.
  • Maintain accurate IT asset inventory records, including lifecycle status, manufacturer, model, and serial numbers.
  • Perform routine system health checks and assist with maintenance activities under supervision.
  • Prepare retired or obsolete equipment for salvage or disposal in accordance with IT and security standards.
Cybersecurity and Infrastructure Exposure
  • Assist with cybersecurity-related projects and tasks supporting the Information Security and Infrastructure teams.
  • Support efforts to maintain secure systems and networks by following established security controls, procedures, and best practices.
  • Escalate potential security, business continuity, or system availability concerns to appropriate team members.
  • Gain exposure to networking, storage, and infrastructure concepts through hands-on learning and guided assignments.
Documentation, Ticketing, and Process Support
  • Accurately document Help Desk activity, including user information, issue details, troubleshooting steps, and resolutions.
  • Track and update tickets throughout the problem-solving lifecycle using designated IT service management tools.
  • Utilize knowledge bases, software updates, drivers, and online resources to support issue resolution.
  • Assist with maintaining and improving documentation related to IT processes, procedures, and end-user support.
Learning, Collaboration, and Professional Development
  • Participate in a structured and mentored learning environment to build foundational knowledge across IT Infrastructure disciplines.
  • Learn and apply new technologies, tools, and processes used by the Credit Union.
  • Collaborate with IT team members on projects and daily activities while demonstrating accountability, curiosity, and professionalism.
  • Support recommendations for end-user training opportunities in partnership with Corporate Training Services when appropriate.
Additional Requirements:
  • Foundational understanding of computer hardware, operating systems, and common software applications.
  • Basic familiarity with Service Desk or customer support concepts.
  • Interest in infrastructure, networking, cybersecurity, or IT operations.
  • Ability to follow troubleshooting procedures, document work accurately, and escalate issues appropriately.
  • Strong attention to detail and ability to manage multiple tasks.
  • Effective verbal and written communication skills.
  • Proficiency with Microsoft Office applications.
  • Commitment to confidentiality, data security, and organizational policies.
  • Exposure to CompTIA A+ or Network+ concepts preferred.
  • Familiarity with imaging or software deployment tools such as SCCM preferred.
  • Awareness of collaboration tools including Teams, Zoom, and Slack.
  • Basic understanding of software and system lifecycle concepts.
  • Ability to communicate professionally with employees, members, vendors, and business contacts.
  • Ability to demonstrate the core values of honesty, integrity, mutual respect, pride, and ownership.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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