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It Service Desk Manager Jobs in Indiana (NOW HIRING)

Parasol Alliance

Service Desk Analyst (Hybrid)

Fort Wayne, IN · On-site

$26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Service Desk Manager At Parasol Alliance, our mission is to bring strategy, innovation and ... They will be leaders in the field of technology, masters of providing precise information and quick ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

ATIA Ltd

HR Manager - Internship

Lafayette, IN

... Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service ...

ATIA Ltd

HR Manager - Internship

Bloomington, IN

... Desk solutions, Learning Management Systems, testing of information security of information systems and other information systems 2. Certification from the 'Best Management Practises' for IT Service ...

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Mandatory Skills Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18.22 - $24.62/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

Service Global, Inc

Desktop Engineer L1

Whitestown, IN · On-site

Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows, macOS, Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Lippert

IT Support Specialist I

Elkhart, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Lippert

IT Support Specialist I

Elkhart, IN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Allied Solutions LLC

Manager, Client Data Support

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual oversees the IT service desk as it relates to the ongoing maintenance and ... Management of Process/Procedures/Controls (35%) * Utilizing all available tools and resources ...

Allied Solutions LLC

Manager, Client Data Support

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This individual oversees the IT service desk as it relates to the ongoing maintenance and ... Management of Process/Procedures/Controls (35%) * Utilizing all available tools and resources ...

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All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Indiana

It Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do it service desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for it service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Manager jobs in Indiana?

For It Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Indiana look for?

The top searched job categories for It Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Manager jobs?

Cities in Indiana with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

Service Desk Analyst (Hybrid)

Parasol Alliance

Fort Wayne, IN • On-site

$26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Position: Service Desk Analyst

Reports to: Service Desk Manager

At Parasol Alliance, our mission is to bring strategy, innovation and accountability to our client's use of technology, enabling them to maximize profitability, growth and success. Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, to help our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.

Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.

Leadership defines us. We are innovative leaders in everything we do.

Position Mission Service Desk Analysts will provide exemplary service from start to finish of any customer interaction by following best practices and procedures. They will be leaders in the field of technology, masters of providing precise information and quick resolve to the customer's satisfaction.

Responsibilities

  • Level 1 support for all client tickets.
  • Level 2 support when possible by ability.
  • Onsite support of hardware and software.
  • Vendor contact as required to resolve tickets.
  • Ticket resolution as per the client service level agreement.
  • Detailed documentation within service tickets on issue steps and resolution.
  • Excellent customer service on the phone, via email and in person.
  • Ability to follow company process and procedures.
  • Onsite schedule is 4 days every other week with one location as primary and travel to 5 other locations as needed based on tickets and schedule.

Requirements

  • Healthcare experience preferred; long-term healthcare support experience is a plus.
  • At least three years of level one support in an enterprise environment is required.
  • Comfortable with multiple enterprise systems such as Active Directory, Microsoft Office Suite, Windows Operating Systems, file shares, printers and copiers, phone systems, Exchange, basic network and systems administration and desktop hardware support.
  • Excellent communication and customer service skills are required.
  • The position is largely self-motivated and self-structured. The right candidate will be driven to be challenged and to succeed.
  • Additional requirements such as background check, substance screening, TB test, vaccinations (or masking in lieu of vaccinations)

Benefits

  • Cell phone/internet reimbursement
  • Medical, dental, vision, and 401K
  • Responsible paid time off
  • Certification reimbursement

Company Culture

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.

Our Values:

· Expertise

· Collaboration

· Empathy

· Integrity

If you want to work for a value-driven, high-performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are looking for our team members to take ownership and pride in their work, and to provide input and guidance for the clients of Parasol. We are a virtual company that offers work from home, responsible time off and bonus opportunities.

Apply