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It Service Desk Manager Jobs in Indiana (NOW HIRING)

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Supports Incident and Request Management submitted through IT Service management system per service ... Reports issues through service desk tools and follows-up through enterprise team and / or vendors ...

New

Tenneco

IT Site Support

Frankfort, IN · On-site

$20.25 - $27.75/hr

Supports Incident and Request Management submitted through IT Service management system per service ... Reports issues through service desk tools and follows-up through enterprise team and / or vendors ...

New

Service Global, Inc

Desktop EUC L1

Muncie, IN · On-site

$18.75 - $24/hr

Mandatory Skills Desktop/End-User Support (Windows, macOS), Hardware Troubleshooting (Laptops, Printers, Mobile Devices), IT Service Desk/Incident Management, Network & Compute Support, Software ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Lippert

IT Support Specialist I

Elkhart, IN

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Lippert

IT Support Specialist I

Elkhart, IN · On-site

The Service Desk technician is to direct incidents and requests to the correct business systems ... Other duties as assigned by the Service Manager. General Requirements * Friendly presence and ...

Lippert

IT Support Specialist II

Mishawaka, IN

Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ... Responsible for monitoring, operating, managing, troubleshooting and restoring service to any ...

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ... Responsible for monitoring, operating, managing, troubleshooting and restoring service to any ...

Summit Radiology

IT Help Desk Technician

Fort Wayne, IN · On-site

As our IT Help Desk Technician , you'll be the first person our staff, radiologists, and client ... Patience, professionalism, and a genuine service mindset * Familiarity with Windows 10/11 support ...

New

Lippert

IT Support Specialist II

Mishawaka, IN · On-site

Follow standard IT Support operating procedures; accurately log all Service Desk tickets using the ... Responsible for monitoring, operating, managing, troubleshooting and restoring service to any ...

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Showing results 41-60

All JobsIt Service Desk JobsIt Service Desk Manager JobsIt Service Desk Manager Jobs in Indiana

It Service Desk Manager information

See Indiana salary details

$34.7K

$89.9K

$149.4K

How much do it service desk manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for it service desk manager in Indiana is $89,940.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,600.00 and $107,000.00 per year, depending on experience, location, and employer.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What are the most commonly searched types of It Service Desk jobs in Indiana?

The most popular types of It Service Desk jobs in Indiana are:

What are popular job titles related to It Service Desk Manager jobs in Indiana?

For It Service Desk Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching It Service Desk Manager jobs in Indiana look for?

The top searched job categories for It Service Desk Manager jobs in Indiana are:

What cities in Indiana are hiring for It Service Desk Manager jobs?

Cities in Indiana with the most It Service Desk Manager job openings:

It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $89,940 per year, or $43.2 per hour.

IT Site Support

Tenneco

Frankfort, IN • On-site

$20.25 - $27.75/hr

Full-time

Posted 3 days ago

New

Tenneco rating

7.1

Company rating: 7.1 out of 10

Based on 90 frontline employees who took The Breakroom Quiz

344th of 499 rated machine equipment manufacturers

Job description

IT SITE SUPPORT
ABOUT TENNECO
At Tenneco, we don't follow industry standards; we set them, and we don't settle for being best-in-class because we hustle to be better than best-in-class. Whether it's our Core Values-radical candor, simplify, organizational velocity, tenacious execution and win-or our Get Stuff Done (GSD) mindset, we're determined to become the most trusted partner and best manufacturer and distributor to the transportation industry.
How do we make it happen? Through the Tenneco Way. Fueled by our Core Values, a winning mindset and a relentless commitment to excellence, the Tenneco Way is how we win. It's what keeps Team Tenneco bold, driven, and unapologetically focused on pushing past limits and redefining success.
Here, you'll work alongside a team of relentless problem-solvers who are committed to making a tangible impact. If you're ready to break boundaries, deliver results, and enjoy the ride along the way, you'll thrive here.
Want to learn more about who we are? Check out our website to discover the Tenneco Way
This position is responsible for providing IT Infrastructure support on-site and remotely at the Frankfort, Indiana manufacturing facility, supporting both office users and production environment systems. Responsibilities include second-level incidents, problems and request management; maintenance activities such as change management, asset management, and patching; and support for project delivery in partnership with the Global IT team and external service providers while following IT standards and procedures. The position is based in Frankfort, Indianaand reports directly to an IT Regional Manager.
Essential Duties and Responsibilities
  • Supports Incident and Request Management submitted through IT Service management system per service level objectives.
  • Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.
  • Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
  • Provides hands-on IT support for manufacturing operations, including production floor workstations, shop-floor devices, printers, scanners, label printers, time clocks, and other technology used to support plant operations.
  • Partners with plant leadership, production teams, maintenance, engineering, and enterprise IT teams to minimize downtime and ensure reliable technology support for office and production environments.
  • Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
  • Supports Vendor Service Management activities and partners with VMO and follows escalation processes.
  • Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.
  • Manages and maintains Asset Register through tools and conducts random physical audits.
  • Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
  • Supports planning and setting up new / expansion / renovation of IT Infrastructure.
  • Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.
  • Reports time (efforts), tracks vendor resources time in time reporting tools.
  • Manages vendor resources at on-site and remote locations to meet service level objectives.
  • Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers and escalating issues per vendor services level agreement.
  • Follows Change Management processes and Critical communication processes during outages and changes.
  • Actively participate in Local, Regional and Global team meetings, to understand business requirements, team progress and work on action plans per committed timelines.
  • Supports in providing IT Infrastructure cost for AOP Preparation and tracks spending monthly within the financial limits.
  • Participates in Monthly Service Level reviews, Continuous Improvement and exercises deep problem solving (8D) to avoid repeat issues.
  • Proactively supports all critical equipment and end user capacity management issues by archiving or upgrading the infrastructure.
  • Provides basic training to new IT Users on IT Process and IT Systems usage.
  • Supports Entitlement processes for end users access request.
  • Executes patching plan for site(s) equipment and executes the plan.
  • Participates and supports Audit activities based on Internal Audit requirements.
  • Provides executive support including but not limited to ELT onboarding, ELT AV rooms, and meetings, offboarding IT equipment, and supporting executive admins.

Minimum Requirements
Education: Bachelor's degree in computer science preferred but not required.
Experience: Minimum 2 years of experience working in an IT operations / service organization within a complex IT Infrastructure environment providing support on-site and remotely. Experience supporting automotive, manufacturing, plant, or production environments is strongly preferred.
Skills
  • Ability to work independently in a matrix organization.
  • Excellent knowledge on Installation, Configuration, Patching and troubleshooting of Windows versions for PC's, Microsoft Tools and other Client-side Software installations,
  • Good Dell Hardware (Desktop, Laptop, Printers), handheld scanners, barcode printers and plotters.
  • Knowledge of supporting technology in a manufacturing facility, including office computing, production floor devices, network connectivity, peripheral equipment, and business-critical systems used by plant operations.
  • Knowledge of PLCs and OT networks is a plus, including an understanding of how production equipment connects to plant network infrastructure.
  • Basic Knowledge on troubleshooting of Windows Server and Cisco Switches, Access Points and routers, APC UPS, LAN and WAN, Biometrics devices.
  • Optional Skills around Active Directory administration, Symantec end Point encryption, Mobile devices support.
  • Conceptual thinker, Goal oriented and driven to meet project deliverables and deadlines.
  • Excellent Service desk process knowledge and good understanding of service level objectives.
  • Ability to learn quickly and willingness to adapt changes.
  • Customer-focused, active listening, and empathy.
  • Ability to use MS Project, Visio, Excel, Word and PowerPoint are required.
  • Excellent written and verbal communication skills along with the ability to interface and influence at multiple organizational levels and escalation appropriately.
  • Excellent relationship building and networking skills and ability to translate technical concepts into non-technical terms.
  • Organized and able to function successfully in a team environment.
  • Excellent technical, organizational, troubleshooting, problem-solving, budgeting and time management skills.
  • Conduct knowledge sharing sessions with peers at regular intervals on related topics.
  • Ability to gather relevant information systematically, consider a broad range of issues or factors, grasp complexities and perceive relationships among problems or issues; use accurate logic in analyses.
  • Very good Knowledge of 5S.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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