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It Service Desk Associate Jobs in Michigan (NOW HIRING)

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more experience working in a 24/7 ...

Robert Half

IT Manager

Taylor, MI · On-site

$115K - $120K/yr

Our Client is looking for an experienced IT Manager to lead technology operations for a fast-paced ... Lead and develop management-level direct reports overseeing service desk operations, network and ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$16 - $22/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more experience working in a 24/7 ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more experience working in a 24/7 ...

TEKsystems

IT Service Desk Technician

Lansing, MI

$16 - $18/hr

Equipment to be Provided * 1-2 years of IT Support experience preferred * Job Summary: Under direct ... While building a general understanding of services provided and departmental functions, helps ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

Log all requests in the IT Service desk ticketing system * Place orders for IT supplies as needed ... Associate degree in Information Technology or related field preferred; CompTIA A+ and Network ...

New

RCC Business IT

IT Service Technician

Romeo, MI · On-site

We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...

RCC Business IT

IT Service Technician

Romeo, MI · On-site

We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...

Randstad Digital

IT Support Specialist

Ferndale, MI · On-site

$28 - $35/hr

This includes, but is not limited to, Windows, Apple Mac, WAN, LAN, telecom, IT Service Desk Support, and network infrastructure (switches, routers, wireless AP, etc.). He/she will work closely with ...

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Michigan

It Service Desk Associate information

See Michigan salary details

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How much do it service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk associate in Michigan is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Michigan?

The most popular types of It Service Desk jobs in Michigan are:

What are popular job titles related to It Service Desk Associate jobs in Michigan?

For It Service Desk Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Michigan look for?

The top searched job categories for It Service Desk Associate jobs in Michigan are:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,748 per year, or $17.7 per hour.

IT Service Desk Representative | Part-Time (20 Hours)

Corporate Services

Rochester Hills, MI

Part-time

Posted 2 days ago

New

Job description

ALL APPLICANTS MUST BE LOCAL TO THE STATE OF MICHIGAN

***THIS IS A PERMANENT PART-TIME POSITION***

Location: Remote

Days: Monday through Friday

Shift: 7am to 11am or 8am to 12pm

GENERAL SUMMARY:

Service Desk Representatives are passionate about Henry Ford Health's success. They are responsible for providing world class quality technical support while maintaining an extraordinarily high level of customer service for the entire health system. Service Desk Representatives support Henry Ford Health and non-Henry Ford Health devices at Henry Ford Health locations, private practices, hybrid locations, home, or anywhere in the world. Support for these devices and technologies include but not limited to desktops and laptops, virtual machines, tablets, desk phones, mobile phones, printers, wired and wireless networks, VPNs, webcams, dictation hardware, and technically integrated medical devices such as ventilators, cardiac monitors, and anesthesia machines. Service Desk Representatives support a wide variety of software, including Microsoft Windows operating systems and Microsoft applications, MacOS, iOS, Android OS, Epic EMR, PeopleSoft, ServiceNow, Citrix Applications, Active Directory, Webex, VPN technologies, Duo multi-factor authentication, and other departmental, clinical, and business applications. Representatives may coordinate with other teams or departments to resolve user problems. Service Desk Representatives assist with safeguarding the security of the organization by following established procedures to prevent unauthorized access to system resources. They provide in-depth troubleshooting, research, diagnoses, resolution, and escalation of complex technical issues or requests. Work is performed remotely (phone, email, and IM) but onsite support may be required. Service Desk Representatives contribute to continuous improvement efforts by actively participating in short and long-term projects. These projects support the ongoing efforts to streamline the processes and enhance the productivity of the Service Desk and other technical teams throughout the organization. Service Desk Representatives may participate in testing new technologies and provide relevant feedback and suggestions throughout. Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk Representatives may conduct portions of the Service Desk's New Hire Training program, may contribute to the team's knowledgebase or other technical documentation.

EDUCATION/EXPERIENCE REQUIRED:

  • High School Diploma or equivalent required.
  • Some college, or 1-2 years of vocational technical training, or an Information Technology/Support industry certification. Associate's degree or higher (Information Technology, Information System, Computer Science, Health Information Management, or other Business/Communication/Technology related), and Information Technology/Support industry certifications.
  • Two (2) or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
  • At least one-year of customer service experience included in the above technical experience or separately.
  • Five (5) years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support preferred.
  • Preferred experience supporting the following:
    • ServiceNow ITSM tool usage
    • Apple/Mac products
    • Windows OS
    • Remote Access VPN
    • Citrix-based application
    • Epic EMR
    • Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc.
    • Multi-factor authentication tools, such as Duo, - SharePoint, - Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
  • Experience using knowledgebases and other knowledge repository systems preferred.
  • Experience creating/updating knowledge support documentation preferred.

CERTIFICATIONS/LICENSURES REQUIRED:

  • Certification in IT Service Management (ITSM/ITIL/HDI, etc.)
Additional Information
  • Organization: Corporate Services
  • Department: IT System Relations           
  • Shift: Day Job
  • Union Code: Not Applicable

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