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It Service Desk Associate Jobs in Michigan (NOW HIRING)

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14 - $14.50/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Comstock Park, MI · On-site

$14 - $14.50/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $14.50/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Byron Center, MI · On-site

$14/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14 - $14.50/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Holland, MI · On-site

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Comstock Park, MI · On-site

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Detroit IT

Service Desk Coordinator

Birmingham, MI · On-site

Job Description: Detroit IT is looking for a Service Desk Coordinator to be the first line of ... Bachelor's Degree in Information Technology, Business Administration, or a related field preferred.

Planet Fitness

Service Desk

Holland, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Muskegon, MI · On-site

$14 - $15/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

Planet Fitness

Service Desk

Grand Rapids, MI · On-site

$14 - $14.50/hr

  • Retirement

Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;

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All JobsIt Service Desk Associate JobsIt Service Desk Associate Jobs in Michigan

It Service Desk Associate information

See Michigan salary details

$7

$17

$33

How much do it service desk associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for it service desk associate in Michigan is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $20.72 per hour, depending on experience, location, and employer.

What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?

IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.

What is an IT Service Desk Associate?

An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?

To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.

What is the difference between It Service Desk Associate vs Help Desk Technician?

AspectIt Service Desk AssociateHelp Desk Technician
CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote or on-siteHelp desk, call centers, remote support
Industry UsageIT departments across various industriesIT support services, tech companies, MSPs

The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.

What are the most commonly searched types of It Service Desk jobs in Michigan?

The most popular types of It Service Desk jobs in Michigan are:

What are popular job titles related to It Service Desk Associate jobs in Michigan?

For It Service Desk Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Service Desk Associate jobs in Michigan look for?

The top searched job categories for It Service Desk Associate jobs in Michigan are:

It Service Desk Associate jobs near you
Infographic showing various It Service Desk Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $36,748 per year, or $17.7 per hour.

Service Desk

Planet Fitness

Grand Rapids, MI • On-site

$14 - $14.50/hr

Part-time

Retirement

Re-posted 20 days ago

Planet Fitness rating

5.6

Company rating: 5.6 out of 10

Based on 598 frontline employees who took The Breakroom Quiz

46th of 63 rated gym and leisure clubs

Job description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is “Judgement Free Zone” 
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay 
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership 
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships. 

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members; 
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk; 
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees; 
  • Perform beginning of shift and end of shift procedures; 
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors; 
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and, 
  • Perform all other duties as assigned or required. 
Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities 
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers; 
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements 
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach; 
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and, 
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

What Planet Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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