Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...
Service Desk Manager
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...
Service Desk Manager
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Coordinator
Birmingham, MI · On-site
Company Description Detroit IT provides IT services to businesses throughout Metro Detroit and ... Detroit IT is looking for a Service Desk Coordinator to be the first line of contact for all client ...
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Support for these devices and technologies include but not limited to: desktops and laptops ... Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk ...
Service Desk Representative
Ann Arbor, MI · Hybrid
$22/hr
Medical
Dental
Vision
Life
Retirement
PTO
Support for these devices and technologies include but not limited to: desktops and laptops ... Service Desk Representatives provide guidance and support to Associates and new hires. Service Desk ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
The Service Desk Manager leads and advances service desk operations in a higher education environment, aligned with the HDI Support Center Maturity Model and leveraging the Team Dynamix IT Service ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
The Service Desk Manager leads and advances service desk operations in a higher education environment, aligned with the HDI Support Center Maturity Model and leveraging the Team Dynamix IT Service ...
Service Desk Analyst
Pontiac, MI · On-site
$20.25 - $27.75/hr
Infojini Inc is a full service IT consulting and staffing firm recognized for its rapid growth in the IT services sector. They are seeking a Service Desk Analyst for a 12+ month contract position ...
Service Desk Analyst
Pontiac, MI · On-site
$20.25 - $27.75/hr
Infojini Inc is a full service IT consulting and staffing firm recognized for its rapid growth in the IT services sector. They are seeking a Service Desk Analyst for a 12+ month contract position ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
The Service Desk Manager leads and advances service desk operations in a higher education environment, aligned with the HDI Support Center Maturity Model and leveraging the Team Dynamix IT Service ...
Manager - Service Desk
Big Rapids, MI · On-site
$51K - $55K/yr
Medical
PTO
The Service Desk Manager leads and advances service desk operations in a higher education environment, aligned with the HDI Support Center Maturity Model and leveraging the Team Dynamix IT Service ...
IT Service Technician
Romeo, MI · On-site
$35K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
IT Service Technician
Romeo, MI · On-site
$35K - $60K/yr
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
IT Service Technician
Romeo, MI · On-site
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
IT Service Technician
Romeo, MI · On-site
Medical
Dental
Vision
Retirement
PTO
We are currently seeking a skilled IT Service Technician with mid-level support experience to join our dynamic team. The ideal candidate will have a strong technical background, excellent problem ...
Service Desk Analyst
Pontiac, MI · On-site
$20.25 - $27.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...
Service Desk Analyst
Pontiac, MI · On-site
$20.25 - $27.75/hr
Company Description Infojini Consulting is a full service IT consulting, services, and staffing ... We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI ...
Service Desk Technician
Birmingham, MI · On-site
Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...
Quick apply
Service Desk Technician
Birmingham, MI · On-site
Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...
Service Desk Technician
Birmingham, MI · On-site
Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...
Quick apply
Service Desk Technician
Birmingham, MI · On-site
Provides first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems; and update the service desk management tool accordingly. * Act as ...
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Holland, MI · On-site
$14 - $14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Muskegon, MI · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Muskegon, MI · On-site
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Comstock Park, MI · On-site
$14 - $14.50/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Muskegon, MI · On-site
$14 - $15/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
Service Desk
Grand Rapids, MI · On-site
$14/hr
Retirement
Free employee Black Card Membership Summary The Service Desk Associate is responsible for service ... Answer phone calls and provide information to prospects; * Give tours to prospective members;
It Service Desk Associate information
See Michigan salary details
$7.54 - $9.87
6% of jobs
$9.87 - $12.19
9% of jobs
$12.89 is the 25th percentile. Wages below this are outliers.
$12.19 - $14.51
31% of jobs
The median wage is $14.85 / hr.
$14.51 - $16.84
25% of jobs
$18.35 is the 75th percentile. Wages above this are outliers.
$16.84 - $19.16
5% of jobs
$19.16 - $21.49
9% of jobs
$21.49 - $23.81
5% of jobs
$23.81 - $26.13
4% of jobs
$26.13 - $28.46
1% of jobs
$28.46 - $30.78
1% of jobs
$30.78 - $33.10
2% of jobs
$7
$17
$33
How much do it service desk associate jobs pay per hour?
As of Aug 13, 2026, the average hourly pay for it service desk associate in Michigan is $17.67, according to ZipRecruiter salary data. Most workers in this role earn between $12.79 and $20.72 per hour, depending on experience, location, and employer.
What are some common challenges IT Service Desk Associates face when supporting end users, and how are these typically addressed?
IT Service Desk Associates often encounter challenges such as troubleshooting diverse technical issues, managing high ticket volumes, and communicating complex solutions to non-technical users. To address these, many organizations provide comprehensive knowledge bases, regular training, and escalation protocols to ensure associates have the resources needed to resolve issues efficiently. Strong collaboration with other IT teams is also encouraged to share expertise and provide seamless support for more complex incidents.
What is an IT Service Desk Associate?
An IT Service Desk Associate is a professional who provides technical support and assistance to users experiencing issues with their computer systems, software, or network. They act as the first point of contact for troubleshooting IT problems, answering queries, and resolving technical incidents either remotely or in person. Their responsibilities often include logging service requests, diagnosing problems, and escalating complex issues to higher-level IT staff when necessary. Effective communication and problem-solving skills are crucial for this role, as they help ensure minimal disruption to business operations.
What are the key skills and qualifications needed to thrive as an IT Service Desk Associate?
To thrive as an IT Service Desk Associate, you need strong troubleshooting abilities, basic networking and hardware knowledge, and typically a certification such as CompTIA A+ or equivalent experience. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and standard operating systems is essential. Excellent communication, patience, and customer service skills help you resolve issues efficiently and maintain user satisfaction. These abilities are crucial for ensuring prompt technical support, minimizing downtime, and fostering positive user experiences.
What is the difference between It Service Desk Associate vs Help Desk Technician?
| Aspect | It Service Desk Associate | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, ITIL Foundation | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Corporate IT support, remote or on-site | Help desk, call centers, remote support |
| Industry Usage | IT departments across various industries | IT support services, tech companies, MSPs |
The It Service Desk Associate and Help Desk Technician roles share similar certifications and work environments, focusing on providing technical support to end-users. While both roles involve troubleshooting hardware and software issues, the Service Desk Associate often handles more complex tickets and may assist with IT asset management, whereas Help Desk Technicians typically focus on initial support and issue resolution. Both positions are essential in IT support teams and are frequently searched for by candidates seeking entry-level IT support roles.
What are the most commonly searched types of It Service Desk jobs in Michigan?
The most popular types of It Service Desk jobs in Michigan are:
What are popular job titles related to It Service Desk Associate jobs in Michigan?
For It Service Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Service Desk Associate jobs in Michigan look for?
The top searched job categories for It Service Desk Associate jobs in Michigan are:
Job description
Company Description
Detroit IT provides IT services to businesses throughout Metro Detroit and Southeastern Michigan. We provide Exchange server support, Office 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and consulting that help business' run efficiently.
Job Description
Detroit IT is looking for a Service Desk Manager to assume responsibility for the overall performance of the Service Desk and ensure maximum productivity of technical resources.
Job Responsibilities:
- Plan, prioritize, and delegate work tasks to ensure proper functioning of the department.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Ensure compliance with key partner's technical certification requirements.
- Oversee Service Desk metrics, and strive for continuous improvement including first call resolution rate.
Ensure that all service level agreements are met, and SOP and/or processes are being followed. Handle complex and escalated customer service issues. - Review and resolve customer complaints, and evaluate the need for preventative measures.
- Guarantee the necessary resources and tools are available for quality customer service delivery.
- Ensure that client systems are configured and managed in a way that meets client needs and industry best practices.
Qualifications
- Bachelor's Degree in Information Technology or a related field from a recognized university, preferred.
- Self-Motivated, with a passion for IT and excellent customer service.
- At least two recognized industry certifications, preferred.
- Experience of at least four years in a service desk or helpdesk environment and at least 2 in management.
- Strong verbal and written communication skills.
- Comfortable with implementing new technologies and automation capabilities that enhance team efforts.
- Experience in managing a team to accomplish common goals.
- Experience in gathering insights data from multiple sources and making informed decisions where necessary.
- Ability to meet deadlines and be held accountable.
- Organized, thorough, and able to produce detailed documentation as necessary.
Additional Information
Competitive pay package that includes base salary or hourly pay and potential to be included in the company bonus plan.Â
A casual and fun work environment.
Ongoing growth and development opportunities including training, on-the-job experiences, and volunteer opportunities.