ZipRecruiter

Log In

1

It Service Desk Assistant Jobs (NOW HIRING)

GDIT

IT Service Desk Agent

Bethesda, MD · Hybrid

$30.44 - $41.18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Skills: IT Service Desk, Phone Support, ServiceNow Ticketing System Certifications: None Experience: 3 + years of related experience US Citizenship Required: No IT Service Desk Agent GDIT is ...

PSA BDP

IT Service Desk Admin

Houston, TX · On-site

  • Retirement

Job Title IT Service Desk Admin Education Associate Degree Location Houston - Houston, TX 77032 US ... Create, review, and update IT policies, procedures, and standards. * Assist with Microsoft Intune ...

Belcan

IT Service Desk Analyst - Level 1

Raleigh, NC · On-site

$26 - $28/hr

Job Title: IT Service Desk Analyst - Level 1 Pay Rate: $26 - $28 / Hr Location: Raleigh, NC (onsite) Contract 6+ Months ZIP Code: 27609 Keywords: #ITJobs #RTPNCJobs #DesksideTechJobs #ITSupportjobs ...

Noblesoft Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$19.25 - $26.50/hr

Job Title: IT Service Desk Analyst Location: Tampa, FL 33634 About Role - The Service Desk Analyst L1 provides support for incident resolution and requests reported by Employees. Responsibilities ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... IT Service Desk Engineer Company: Techmer PM Location: Clinton, Tennessee, United States Salary ... start. * Assist with network troubleshooting involving LAN, WAN, wireless connectivity, and ...

Amicis Global

IT Service Desk Support

South Jordan, UT · On-site

$24 - $25/hr

Title: IT Customer Support Location: South Jordan, UT Duration: 12+ Months The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest ...

Techmer

Sr IT Service Desk Technician

Clinton, TN · On-site

$100K - $125K/yr

... IT Service Desk Engineer Company: Techmer PM Location: Clinton, Tennessee, United States Salary ... start. * Assist with network troubleshooting involving LAN, WAN, wireless connectivity, and ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

Central Ohio Urology Group

IT Service Desk Tier 2

Columbus, OH · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

United States Cold Storage

IT Service Desk II

Camden, NJ

$60K - $70K/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Role The IT Service Desk II Analyst provides advanced technical support for end-user computing ... activities. * Assist with installation, maintenance, and operational support of network and ...

previous pagenext page

Showing results 21-40

All JobsIt Service Desk JobsIt Service Desk Assistant Jobs

It Service Desk Assistant information

See salary details

$10

$20

$33

How much do it service desk assistant jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

IT Service Desk Agent

GDIT

Bethesda, MD • Hybrid

$30.44 - $41.18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

General Dynamics Information Technology rating

7.8

Company rating: 7.8 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

87th of 224 rated it services

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

SCA

Job Qualifications:

Skills:

IT Service Desk, Phone Support, ServiceNow Ticketing System

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

IT Service Desk Agent

GDIT is currently seeking an IT Service Desk Team Lead in Bethesda, MD to join our team. In this role you will be expected to provide excellent IT phone support for the National Institutes of Health (NIH). Expertly handle customer requests for IT assistance. Personal dedication to customer service is a must. Process Incidents and Service Requests (ServiceNow). Concentrate on resolution at lowest level while providing excellent support and follow up for cases referred to escalated support tiers. Able to successfully work as part of a multi-vendor and government employee team dedicated to the proactive support of the NIH user community. Work successfully and contribute positively to the team environment.

HOW THE IT SERVICE DESK AGENT WILL MAKE AN IMPACT

  • Respond to requests for help, via the phone and web
  • Diagnose and resolve technical hardware and software issues via phone and remote access tools
  • Research questions using available resources
  • Advise customers on appropriate actions towards resolution
  • Follow the NIH IT Service Desk Standard Operating Procedure (SOP)
  • Log ALL phone and web contacts
  • Completely document the contact and resolution
  • Identify and escalate incidents and problems requiring urgent attention
  • Escalate incidents and problems to the appropriate groups
  • Stay current with Bulletin Boards, IT Service Alerts, and system changes
  • Suggest training needs and opportunities
  • Suggest knowledge needs and opportunities first contact resolution
  • Promote teamwork and skill-sharing
  • Record your time daily
  • Must adhere to your scheduled shift times and manage breaks and lunch times according to schedule

WHAT YOU'LL NEED TO SUCCEED

Required Skills

  • Associates degree or the equivalent and 3 years' relevant experience.
  • ServiceNow experience
  • Email Support Skills
  • Microsoft O365 Support Skills
  • VPN Support Skills
  • Active Directory Skills
  • Basic Network Troubleshooting Skills
  • Knowledge of Windows and Mac Operating Systems
  • Mobile Device Troubleshooting Skills (iOS, Android)
  • Excellent customer service skills
  • Excellent oral and written communication skills; with attention to detail
  • Excellent learning and problem-solving skills
  • Must be able to generate, embrace, and endorse positive change

Preferred

  • Working experience supporting Apple OS and iOS
  • Mobile Device Management Support
  • ITIL Certification
  • HDI Certification

Security Clearance

Ability to obtain and maintain an NIH Public Trust clearance

Location

  • Bethesda, MD (onsite with potential hybrid schedule)

GDIT IS YOUR PLACE

  • Full-flex work week to own your priorities at work and at home
  • 401K with company match
  • Comprehensive health and wellness packages
  • Internal mobility team dedicated to helping you build your skills and own your career
  • Professional growth opportunities including paid education and certifications
  • Cutting-edge technology you can learn from
  • Rest and recharge with paid vacation and 10 company-paid holidays


OWN YOUR OPPORTUNITY
Explore a career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA MD Bethesda

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

What General Dynamics Information Technology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

General Dynamics Information Technology logo

About General Dynamics Information Technology

Sourced by ZipRecruiter

GDIT is a global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense, and intelligence community. Its 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. The company operates across 50+ countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber, and application development.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

View All General Dynamics Information Technology Jobs

Apply