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It Service Desk Assistant Jobs (NOW HIRING)

CarGurus

IT Service Desk Analyst

Boston, MA · On-site

... to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs ... The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of ...

Real Chemistry

IT Service Desk Analyst

Lambertville, NJ · On-site

TITLE: IT Service Desk Analyst Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact! We are currently seeking a Service Desk ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$16.50 - $21.25/hr

Job Title: IT Service Desk Agent Location: Charlotte, NC//This is a hybrid position. The candidate will be required to work onsite at least two days a week in Charlotte, NC. Duration: 9+ Months ...

US Urology Partners

IT Service Desk Tier 2

Columbus, OH · Remote

... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...

United States Cold Storage

IT Service Desk II

Camden, NJ · On-site

$60K - $70K/hr

The Role The IT Service Desk II Analyst provides advanced technical support for end-user computing ... activities. * Assist with installation, maintenance, and operational support of network and ...

STI

IT Service Desk Agent

Charlotte, NC · On-site

$32.50/hr

The IT Service Desk Agent I will provide front line telephone\email support to internal customers with IT related software and hardware issues. • Aid customers concerning the use of computer ...

TEEMA

Program Manager II - IT Service Desk

Ashland, VA · On-site

$150K - $170K/yr

Program Manager II - IT Service Desk Location: Ashburn, VA - On-site Schedule: Day shift; 24/7 on-call support as needed Clearance: Must be able to pass a federal background investigation Citizenship:

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer ... Effectively advise and assist customers on appropriate action. * Provide accurate information on IT ...

Gbmc

$54K - $84K/yr

Under direct supervision and in accordance with IT service level agreements, primarily provides ... May assist as a resource on special projects, video visits and may also provide limited desk side ...

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It Service Desk Assistant information

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$10

$20

$33

How much do it service desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

Is helpdesk a good entry-level IT job?

Helpdesk roles, including IT Service Desk Assistant positions, are common entry-level IT jobs that provide foundational experience in troubleshooting, customer service, and technical support. They often require basic knowledge of operating systems, networking, and support tools, making them suitable for those starting a career in IT.

What cities are hiring for It Service Desk Assistant jobs?

Cities with the most It Service Desk Assistant job openings:

What are the most commonly searched types of It Service Desk jobs?

The most popular types of It Service Desk jobs are:

What states have the most It Service Desk Assistant jobs?

States with the most job openings for It Service Desk Assistant jobs include:

It Service Desk Assistant jobs near you

IT Service Desk Technician

American Integrity Insurance Company of Florida, Inc.

Tampa, FL • On-site

Full-time

Posted 28 days ago

Job description

Job Summary

Title: IT Service Desk Technician

You'll Report To: Director of IT

What You'll Be Responsible For:

The IT Service Desk Technician is responsible for the day-to-day operational, administrative and problem-solving activities to support the computer operation system, users and to provide highly available networks and facilities to meet dynamic business needs.

Responsibilities
  • Provide Service Desk support for requests via phone, email, and walk-ins and create Service Requests, Incident Requests and Problems via Service Management application
  • Assist with the planning, implementation, maintenance, and documentation of all facets of network and systems infrastructure, including the Application Development lifecycle
  • Assist and train customers in the operation of workstations, account access, phone systems, processes, and procedures
  • Assist with the management of company systems infrastructure, systems, software applications
  • Work within Service Management application to create detailed requests, work logs, and technical documentation
  • Use appropriate communication and documentation to inform team members of important issues and information which will improve team performance. Inform and coordinate with Operations and other computer users of procedures that could interrupt, affect or interfere with their job duties
  • Escalate issues to Tier Two, as needed, as well as appropriately set customer expectations for meeting SLAs and follow-up (i.e. when to contact and who will contact)
  • Participate in the on-call rotation as needed with Infrastructure and Operations staff. When on-call, be prepared to address technical issues at all times.
  • Maintain healthy working relationships with customer base.
  • Install, manage and maintain computer operating systems and software to support business needs.
  • Assists with on-boarding and off-boarding IT equuipment setup.
  • Develop, implement, document, and maintain processes and procedures for information security and integrity.
Qualifications

Education: Associate's Degree in Computer Science or equivalent work experience required. Bachelor's degree preferred.

Experience: One (1) to Three (3) Years of Systems Administration experience or IT support role preferred.  

Skills & Knowledge:         

  • Ability to prioritize numerous tasks and quickly analyze issues and information and provide solution alternatives.
  • Strong problem-solving and attention to detail.
  • Experience researching technical issues and resolution implementation.
  • Experience with computer operating systems and applications.
  • Ability to address customer needs with a friendly demeanor and maintain an attitude of service
  • Ability to work in a team or individually to provide assistance, instruction and training to internal clients.
  • Demonstrated excellent customer satisfaction results and focus.
  • Excellent initiative and execution.
  • Windows 2016+ server OS, network and domain experience preferred. 
  • Relevant certifications are preferred but not required.
  • Ability to prioritize numerous tasks on a daily basis.
Your Environment (Text Only)Schedule: 8:30-5:30pm, M-F.  #LI-Onsite   Working Conditions: Normal business office environment.  Must be able to remain in a stationary position for periods of time while constantly operating a computer and or other office productivity machinery such as a calculator or telephone.  The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.   Travel: Minimum, as required.   ADA: The above statements cover what are generally believed to be the principal and essential functions of this job.  Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.    American Integrity Insurance Group is an Equal Opportunity EmployerEmployment Type: FULL_TIME

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