ZipRecruiter

Log In

1

It Service Desk Assistant Jobs (NOW HIRING)

landmarkcu

IT Service Desk Technician

Brookfield, WI

NATURE AND SCOPE The IT Service Desk Technician reports to the Manager, IT Service Desk and is responsible for providing efficient and professional IT equipment support to associates across all the ...

US IT Solutions Inc

IT Service Desk lead

Durham, NC

Company Description This is Mandeep Singh from US IT Solutions. We offers services in IT staffing, ... Experience implementing and managing a help desk operation. Additional Information Thanks and ...

spidf

Manager, IT (Service Desk)

Portage, MI · On-site

TITLE: Manager, IT (Service Desk) FLSA STATUS: Exempt REPORTS TO: Director, IT SUMMARY: This is a ... Ability to load and configure various Engineering applications. * Assist in user training and ...

System Soft Technologies

IT Service Desk Support

Experience in Service Desk / IT Support / Help Desk roles Strong knowledge of: * Windows OS (Windows 10/11) * Microsoft Office 365 * Basic networking (VPN, DNS, IP concepts) Experience with ticketing ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

$130K - $150K/yr

Ensure high availability, performance, and security of IT systems * Assist in implementing IT ... Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for ...

ENFRA LLC

IT Service Desk Manager

Metairie, LA

The Service Desk Manager owns the ITSM platform and drives maturity from IT service management (ITSM) toward enterprise service management (ESM). Responsibilities * Service Desk Leadership ...

Astrolab

IT Service Desk Manager

Hawthorne, CA

Ensure high availability, performance, and security of IT systems * Assist in implementing IT ... Provide guidance to junior IT staff and service desk personnel * Act as an escalation point for ...

Inherent Technologies

IT Service Desk Analyst

Tampa, FL · On-site

$18.75 - $25.50/hr

Position: IT Service Desk Analyst Location: Tampa, FL*Day 1 Onsite Needs to be proficient in English + Spanish and Portuguese If any previously submitted candidates have this skill let us know. About ...

Halo Group

IT Service Desk (Phone Support)

Irving, TX · On-site

Under the guidance and direction of the IT Service Desk Manager, this position will be responsible for providing BOTH level 1 phone support and level 2 desktop support solving technical problems that ...

next page

Showing results 1-20

All JobsIt Service Desk Assistant Jobs

It Service Desk Assistant information

See salary details

$10

$20

$33

How much do it service desk assistant jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for it service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between It Service Desk Assistant vs Help Desk Technician?

AspectIt Service Desk AssistantHelp Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentCorporate IT support, remote and on-siteHelp desk support, call centers, remote assistance
Employer & Industry UsageIT departments across various industriesIT service providers, corporate support teams
Common Search & ComparisonYesYes

The main difference between an It Service Desk Assistant and a Help Desk Technician lies in their scope and environment. The It Service Desk Assistant typically supports internal company IT systems, often working in corporate environments, while Help Desk Technicians may support both internal and external clients, often in call center settings. Both roles require similar certifications and skills, but their day-to-day tasks and work settings can differ slightly.

What cities are hiring for It Service Desk Assistant jobs? Cities with the most It Service Desk Assistant job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Assistant jobs? States with the most job openings for It Service Desk Assistant jobs include:
It Service Desk Assistant jobs near you

IT Service Desk Technician

landmarkcu

Brookfield, WI

Other

Posted 9 days ago

Job description

At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members’ financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you’ll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
 
NATURE AND SCOPE
The IT Service Desk Technician reports to the Manager, IT Service Desk and is responsible for providing efficient and professional IT equipment support to associates across all the organization’s locations, including configuring, installing, and supporting desktop PC’s and laptops, software and peripheral equipment. Performs investigation into IT issues being experienced by Landmark associates and resolves issues using identified solutions and develops solutions to address issues that have not been experienced before. Focuses on the Associate’s experience.
 
REQUIREMENTS
1. High school diploma or equivalent combination of education and experience will be considered.
2. Minimum of 5 years of experience as IT support experience or relevant experience.
3. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work both independently and in a team environment.
4. Ability to independently organize work, balance multiple priorities and manage a variety of projects in a high-volume work environment with strong attention to detail.
5. Demonstrated understanding of Windows operating systems, software applications and a working knowledge of the core processing system.
6. High level of understanding of PC architecture and peripherals, and a working knowledge of servers and networks.
7. Must have a reliable vehicle for travel to branches, and a flexible schedule to include weekend rotations, early mornings, late evenings, and holidays as needed.
8. Must be able to lift up to 50 pounds.
9. Flexible schedule and ability to accommodate early mornings, late evenings, weekends, and holidays if needed.
10. Must have a thorough understanding of company policies and procedures as they relate to the position. Must understand and comply with all job-related state and federal laws and regulations.
 
PRINCIPAL ACCOUNTABILITIES
1. Install, upgrade, and configure printing, directory structures, rights, security, and software on company servers.
2. Answer, evaluate, prioritize, and document incoming requests for assistance from associates experiencing IT problems and requesting IT services.
3. Build, install, and deploy desktops, laptops, and other associate devices, software, and peripheral equipment at all company locations.
4. Ensure the ticketing system is used for every interaction and that tickets are filled out completely and all troubleshooting activity is accurately reflected.
5. Maintain and update the asset inventory.
6. Train new associates on system use including laptops, phone systems, and VPN access.
7. Coordinate equipment collection from departing associates.
8. Correspond with hardware vendors to request service for defective products and purchase new equipment.
9. Mentor IT Service Desk Associates, when appropriate, with information related to hardware troubleshooting and deployment.
10. Manage E-waste disposal process.
11. Log and track new hardware purchases.
12. Keep current with third party systems, vendors, and their relationship to company processes.
13. Unblock USB devices and websites as appropriate.
14. Create and manage shared calendars.
15. Provide physical access tokens as appropriate and maintain inventory.
16. Work collaboratively to develop solutions to issues that have not been experienced before and document them for future reference in appropriate tool.
17. Perform other duties as assigned.
 
EEO/Veterans/Disabled

Apply