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It Service Desk Manager Jobs (NOW HIRING)

Bdp International

IT Service Desk Admin

Houston, TX · On-site

Work independently while managing multiple priorities in a fast-paced environment.Qualifications Required Experience in IT support, Service Desk operations, compliance, or endpoint management.

Aston Carter

IT Service Desk

Fargo, ND

$20 - $25/hr

Service Desk Analyst The Service Desk Analyst provides Tier 1 technical assistance and ... managing voicemail configurations, and documenting processes clearly so others can easily follow ...

DMI

Service Desk Manager

Washington, DC

With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity ... Learn more at www.dminc.com DMI, LLC is seeking a Service Desk Manager to lead for the technical ...

Onsite Computing, Inc

Service Desk Manager

Corona, CA · On-site

$85K - $105K/yr

Position Overview The Service Desk Manager is responsible for overseeing the performance and day-to-day operations of the Service Desk, ensuring the delivery of high-quality IT support services to ...

Infleqtion

IT Service Desk Technician

Louisville, CO · On-site

$24.50 - $28.85/hr

Position Summary Infleqtion is seeking a reliable and customer-focused IT Service Desk Technician ... Follow established procedures for incident, request, and change management aligned with ITIL best ...

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It Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do it service desk manager jobs pay per year?

As of Jul 15, 2026, the average yearly pay for it service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.
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It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.
IT Service Desk Admin

IT Service Desk Admin

Bdp International

Houston, TX • On-site

Other

Retirement

Posted 14 days ago

Job description

About PSA BDP: PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide. We are a team that celebrates our unique diversity and close-knit community atmosphere.

Our core values begin at the very top and span the broad reach of our global community. We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization. PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Position Summary Service Desk Excellence-Administrator supports Service Desk operations, Microsoft Intune administration, compliance activities, and IT security initiatives. This role is responsible for maintaining documentation, supporting audit readiness, and ensuring compliance with organizational policies and procedures. Key Responsibilities Maintain and improve Global Service Desk procedures and documentation.

Execute and track compliance tasks, controls, and audit-related activities. Create, review, and update IT policies, procedures, and standards. Assist with Microsoft Intune administration, device management, and endpoint security.

Support IT security initiatives, remediation efforts, and compliance requirements. Manage projects and documentation from initiation through completion. Collaborate with stakeholders to support operational and compliance objectives.

Work independently while managing multiple priorities in a fast-paced environment.Qualifications Required Experience in IT support, Service Desk operations, compliance, or endpoint management. Familiarity with Microsoft Intune and Microsoft 365 environments. Knowledge of IT compliance, security controls, and governance requirements

Strong organizational, communication, and documentation skills. Ability to manage multiple priorities with strong attention to detail. Preferred Knowledge of Microsoft Intune.

Experience in creating technical documentation, policies, and procedures. Core Competencies Technical Expertise Compliance Awareness Problem Solving Communication Accountability Organization and Planning Continuous Improvement Teamwork Attention to Detail Education & Experience Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience. Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role.

Please note: There is no relocation or immigration assistance associated with this opening. Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment.

Please visit our website: www.bdpinternational.com *** This is a great opportunity to advance your career. Come join our growing BDP team!*** BDP International - The Employer of Choice Follow BDP International Career Pages. Facebook l Twitter l LinkedIn #LI-CB1Qualifications Required Experience in IT support, Service Desk operations, compliance, or endpoint management

Familiarity with Microsoft Intune and Microsoft 365 environments. Knowledge of IT compliance, security controls, and governance requirements. Strong organizational, communication, and documentation skills.

Ability to manage multiple priorities with strong attention to detail. Preferred Knowledge of Microsoft Intune. Experience in creating technical documentation, policies, and procedures.

Core Competencies Technical Expertise Compliance Awareness Problem Solving Communication Accountability Organization and Planning Continuous Improvement Teamwork Attention to Detail Education & Experience Associate's or Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent work experience. Minimum of 2 years of experience in IT support, Service Desk operations, compliance, endpoint management, or a related IT role. Please note: There is no relocation or immigration assistance associated with this opening.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and casual dress environment. Please visit our website: www.bdpinternational.com *** This is a great opportunity to advance your career

Come join our growing BDP team!*** BDP International - The Employer of Choice Follow BDP International Career Pages. Facebook l Twitter l LinkedIn #LI-CB1

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