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It Service Desk Manager Jobs (NOW HIRING)

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role ...

Arraya Solutions, Inc

Service Desk Manager

Blue Bell, PA · On-site

$110K - $130K/yr

The Service Desk Manager is responsible for the overall strategy, performance, and leadership of ... Requirements: · 7+ years of IT support experience, including MSP environments. · 3+ years in a ...

CarGurus

IT Service Desk Analyst

Boston, MA

Role overview CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for ... Manage user lifecycle processes including onboarding, offboarding, and access control, ensuring ...

Summit Polymer

Manager, IT (Service Desk)

Portage, MI · On-site

TITLE: Manager, IT (Service Desk) FLSA STATUS: Exempt REPORTS TO: Director, IT SUMMARY: This is a managerial/technical position responsible for the overall management of the Desktop/Service Desk ...

New

yes

IT Service Desk Analyst

Denver, CO · On-site

IT Service Desk Analyst I Denver, CO Life at YES YES Communities strives to hire a diverse ... Manage user accounts and hardware support. * Resolve service desk requests and escalate tickets as ...

Drax

IT Service Desk Analyst

Mackenzie, MO · On-site

$60K - $70K/yr

Proactively managing the application landscape to maintain availability, stability, and performance. * As a member of the IT Service Desk team, you will be responsible for delivering a high-quality ...

Atkore

IT Service Desk Technician

Harvey, IL · On-site

They are seeking an IT Service Desk Technician responsible for providing first level technical ... in incident management software. • Communicate with other service resources involved in ...

New

RESILIENCE

Global Service Desk Manager

West Chester, OH

$130K - $193.75K/yr

The Digital Service Desk Manager leads the digital service desk team in delivering high-quality ... Significant experience in IT service management frameworks (e.g., ITIL). * Proven experience in a ...

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It Service Desk Manager information

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$36.5K

$94.5K

$157K

How much do it service desk manager jobs pay per year?

As of May 29, 2026, the average yearly pay for it service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Service Desk Manager, and why are they important?

To thrive as an IT Service Desk Manager, you need expertise in IT support processes, incident management, and a solid understanding of ITIL frameworks, often backed by a relevant bachelor’s degree and ITIL certification. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and reporting platforms is typically required. Exceptional leadership, problem-solving, and communication skills help you manage teams and coordinate effectively with both technical staff and end users. These skills and qualities are crucial for optimizing service delivery, ensuring high user satisfaction, and driving continuous improvement in IT support environments.

What are some common challenges faced by IT Service Desk Managers, and how can they be addressed?

IT Service Desk Managers often encounter challenges such as managing high ticket volumes, ensuring consistent service quality across the team, and staying updated with rapidly evolving technology. Addressing these challenges involves implementing robust ticketing systems, setting clear performance metrics, and providing ongoing training for staff. Additionally, fostering open communication and collaboration with other IT departments helps ensure that issues are resolved efficiently and service expectations are met.

What does an IT Service Desk Manager do?

An IT Service Desk Manager oversees the daily operations of an organization's IT service desk team. They are responsible for ensuring that user issues and requests are addressed promptly and effectively, managing support staff, implementing service improvements, and maintaining high levels of customer satisfaction. Additionally, they monitor performance metrics, develop support processes, and coordinate with other IT departments to resolve technical problems efficiently. Their goal is to ensure seamless IT support and contribute to overall business productivity.

What is the difference between It Service Desk Manager vs It Support Specialist?

AspectIt Service Desk ManagerIt Support Specialist
CertificationsITIL, HDI, CompTIA A+CompTIA A+, HDI, Microsoft Certified
Work EnvironmentTeam leadership, strategic planning, overseeing support teamsProviding technical support, troubleshooting, user assistance
Employer & Industry UsageIT departments across industries, corporate environmentsHelp desks, technical support centers, internal IT teams

The main difference is that an It Service Desk Manager oversees support teams and manages service delivery, while an It Support Specialist focuses on providing direct technical assistance to users. The manager handles strategic planning and team coordination, whereas the specialist handles day-to-day troubleshooting and user support.

More about It Service Desk Manager jobs
What cities are hiring for It Service Desk Manager jobs? Cities with the most It Service Desk Manager job openings:
What are the most commonly searched types of It Service Desk jobs? The most popular types of It Service Desk jobs are:
What states have the most It Service Desk Manager jobs? States with the most job openings for It Service Desk Manager jobs include:
What job categories do people searching It Service Desk Manager jobs look for? The top searched job categories for It Service Desk Manager jobs are:
It Service Desk Manager jobs near you
Infographic showing various It Service Desk Manager job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 49% Full Time, 10% Part Time, 4% Temporary, 34% Contract, and 2% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

IT Service Desk Tech 1

Wonders of Wildlife National Museum & Aquarium

Springfield, MO • On-site

Full-time

Posted 28 days ago

Job description

IT Service Desk Tech I


We are hiring a dynamic IT Service Desk Tech I to join our team. IT Service Desk Techs does more than just trouble shoot problems and respond to service issues. Our IT Service Desk Techs support the entire staff of all the properties in Johnny Morris Foundation. IT Service Desk Techs have also been known get out of the office to feed the animals or turtles from time to time.


About Wonders of Wildlife

Johnny Morris' Wonders of Wildlife National Museum and Aquarium consists of an all-new 1.5-million-gallon Aquarium Adventure showcasing 35,000 live fish, mammals, reptiles, amphibians and birds, and immersive Wildlife Galleries that bring visitors eye-to-eye with the greatest collection of record-setting game animals ever assembled. Created by noted conservationist and Bass Pro Shops founder/CEO Johnny Morris, the 350,000-square-foot experience celebrates people who hunt, fish, and act as stewards of the land and water. Located next to Bass Pro Shops National Headquarters in Springfield, Missouri the campus is a centerpiece of America's Conservation Capital in Missouri's Ozark Mountains.


A day in the life of an IT Service Desk Tech I

IT Service Desk Techs play a big role in IT Department. They are constantly learning new information and keeping up with changes in technology and uses this information to influence IS direction Job. An IT Service Desk Tech I function as the in-house software and hardware specialist providing front line end user and systems support. They provide end-user training and support for hardware, software, and mobile devices and provide orientation and guidance to users on how to operate POS systems. Analyzes, enhances, and supports Wonders of Wildlife processes that may span multiple computing environments while serving as support and backup to the other Information Technology staff.


Are you ready to join our team?

We have a very quick and easy application process. If you feel that you would be right for our Senior Accountant position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!


Zip Code: 65807


Job Posted by ApplicantPro