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Vp Service Desk Manager Jobs (NOW HIRING)

Eldorado CA

Vice President, Service

Riverside, CA · On-site

$167K - $265K/yr

Vice President, Service Location: Riverside, CA (Travel Required) Salary Range: $167,000-265,000 ... Partner with engineering and supply chain to manage supplier warranty recovery programs and root ...

LPL Financial

VP, Service Center

Tempe, AZ · On-site

$132K - $170K/yr

Help shape the future of advisor service at one of the nation's leading independent wealth management firms. The VP, Core Service will lead a high-performing organization supporting Financial ...

LPL Financial

VP, Service Center

Tempe, AZ

$132K - $170K/yr

Help shape the future of advisor service at one of the nation's leading independent wealth management firms. The VP, Core Service will lead a high-performing organization supporting Financial ...

LPL Financial Holdings, Inc.

VP, Service Center

Tempe, AZ · On-site

$135K - $173K/yr

Help shape the future of advisor service at one of the nation's leading independent wealth management firms. The VP, Core Service will lead a high-performing organization supporting Financial ...

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On ... This position oversees daily Service Desk operations, develops Help Desk personnel, manages service ...

eJAmerica

Be Seen First

Service Desk Manager

Los Angeles, CA · On-site

$30 - $40/hr

Service Desk Manager Introduction We are seeking a highly skilled and experienced Service Desk Manager to join our team. The successful candidate will be responsible for overseeing the daily ...

New

CPM Holdings, Inc.

Help Desk Manager

Waterloo, IA · On-site

Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On ... This position oversees daily Service Desk operations, develops Help Desk personnel, manages service ...

CPM Holdings, Inc

Help Desk Manager

Waterloo, IA · On-site

Vice President of Information Technology Location: Waterloo, Iowa Work Arrangement: Full-Time, On ... This position oversees daily Service Desk operations, develops Help Desk personnel, manages service ...

CGI Inc.

Service Desk Manager

Sacramento, CA · On-site

Service Desk Manager** to provide operational and strategic leadership for two service desk teams supporting a **large-scale statewide government program**. This role is accountable for delivering ...

KBS

VP, Service Solutions and Delivery

Oceanside, CA · On-site

$143K - $183K/yr

The VP leads program management and service architecture functions to deliver integrated solutions ... Physical requirements: • Extended periods of work seated at a desk; repetitive hand motions ...

Datavant

Vice President, Service Delivery

Fresno, CA

... Vice President, Service Delivery is a regional operational leader responsible for delivery ... This role manages Managers and Supervisors and plays a critical part in scaling high-performing ...

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Vp Service Desk Manager information

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How much do vp service desk manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for vp service desk manager in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

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For Vp Service Desk Manager jobs, the most frequently searched job titles are:

Infographic showing various Vp Service Desk Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $94,518 per year, or $45.4 per hour.

Vice President, Service

Riverside, CA • On-site

Eldorado CA
See more jobs at Eldorado CAexternal

$167K - $265K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Key responsibilities

  • Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.

  • Define and manage ENC's warranty policy, claims processing systems, and supplier warranty recovery programs.

  • Build and lead ENC's customer support and technical assistance functions, including a customer-facing Technical Assistance Center and related support protocols.

Job description

Join a manufacturing leader with over 50 years of excellence, where every role contributes to building reliable transportation solutions that people depend on everyday across the United States and Canada. At ENC, we prioritize safety, quality, innovation, collaboration, and continuous growth - creating vehicles our teams can take pride in.
Founded in 1975, ENC (ElDorado National - California) is a leading U.S. transportation manufacturer specializing in design, engineering, and end-to-end production of heavy-duty buses, shuttles, and cargo vehicles through a custom-build, mixed-model assembly process. Each vehicle is produced in our purpose-built facility in Riverside, California supporting public agencies and private transportation providers nationwide. We offer one of the industry's widest portfolios of power options, including 100% battery-electric, diesel-electric hybrid, CNG, and clean diesel.
ENC is committed to revitalizing American manufacturing through innovation, customer focus, and the delivery of high-quality vehicles that keep communities connected, supported, and moving forward.
Vice President, Service
Location: Riverside, CA (Travel Required)
Salary Range: $167,000-265,000
Position Summary
The Vice President of Service is a founding-level leadership position responsible for building ENC's end-to-end service, warranty, charging, and customer support ecosystem from the ground up. This is a rare opportunity to define the post-sale strategy for a next-generation electric vehicle production deployment in the USA.
Reporting directly to executive leadership, you will design the infrastructure, processes, partner networks, and teams necessary to support a growing fleet of electric & hybrid vehicles across diverse customer segments - from transit agencies and municipalities to commercial fleets.
We're a collaborative team that wears multiple hats and is building something special and we're looking for a VP of Service who can architect the infrastructure that turns great vehicles into great customer experiences at scale.
Key Responsibilities:
The VP of Service owns four core strategic pillars:
1. Service Network Strategy
  • Design and build ENC's national service network, including authorized dealer service centers, mobile service capabilities, and regional service hubs.
  • Establish service standards, technician certification programs, and tooling/equipment requirements for all service points.
  • Develop service partner agreements, SLA frameworks, and performance metrics for dealer and independent service providers.
  • Oversee parts distribution strategy, depot inventory positioning, and spare parts forecasting to support uptime commitments.
  • Build remote diagnostics and telematics-driven predictive maintenance capabilities in partnership with engineering and software teams.

2. Warranty Strategy & Management
  • Define ENC's warranty policy structure - coverage tiers, terms, exclusions, and claims adjudication processes - for both vehicle systems and high-voltage components.
  • Build the warranty administration infrastructure, including claims processing systems, dealer reimbursement workflows, and fraud controls.
  • Partner with engineering and supply chain to manage supplier warranty recovery programs and root cause analysis loops.
  • Track warranty cost per unit, emerging failure trends, and field reliability data to inform product improvement and liability forecasting.
  • Ensure warranty programs meet or exceed competitive benchmarks.

3. Charging Infrastructure & Support
  • Develop ENC's charging support strategy for customers, including depot charging design guidance, EVSE partner recommendations, and fleet charging management.
  • Build relationships with charging hardware and software providers (EVSE OEMs, CPMS platforms, utility programs) to create customer-ready charging solutions.
  • Support customers through the charging infrastructure deployment journey - from site assessment and load planning through commissioning and ongoing support.
  • Define charging-related service and support protocols, including remote monitoring, fault resolution, and escalation paths.
  • Track charging uptime, grid interaction performance, and customer charging experience KPIs.

4. Customer Support & Technical Assistance
  • Build and lead ENC's technical support function, including a customer-facing Technical Assistance Center (TAC) capable of handling Level 1-3 escalations.
  • Develop customer onboarding programs, operator training curricula, and service documentation (service manuals, TSBs, diagnostic guides).
  • Define and implement customer satisfaction metrics (CSI, NPS, first-call resolution) and continuous improvement programs.
  • Define and monitor service aspects of our online digital commercial experience platform ensuring prompt accurate information and updates.
  • Create escalation management protocols for critical field issues, safety-related events, and recall coordination.
  • Build the team, tools, and knowledge management systems needed to scale support as the deployed fleet grows.

Additional Leadership Responsibilities
  • Lead cross-functional alignment between Service, Engineering, Sales, Supply Chain, and Finance on service readiness for new model launches.
  • Develop and manage the service and warranty P&L, including budget planning, warranty reserve modeling, and cost reduction initiatives.
  • Represent ENC's service capabilities to fleet customers, transit agencies, and buyers during the sales and procurement process.
  • Provide executive-level reporting on service operations, warranty performance, customer satisfaction, and field reliability.
  • Build and mentor a high-performing service organization capable of scaling with the business.
  • Stay current on EV service trends, regulatory requirements (FMCSA, CARB, EPA), and competitive service benchmarks.

Who You Are
  • You have built or led a service organization in the commercial vehicle, EV, or transportation equipment industry and understand what it takes to support vehicles in demanding duty cycles.
  • You think strategically about network design, customer experience, and cost management - and you can execute operationally to get things done in a fast-moving environment.
  • You are passionate about electric vehicles and understand the unique service challenges of high-voltage systems, battery management, and charging infrastructure.
  • You are a builder - comfortable creating programs, policies, and teams from scratch with limited resources and high expectations.
  • You communicate credibly with both technicians on the shop floor and C-suite executives in the boardroom.
  • You bring a customer-first mindset and treat uptime, reliability, and responsiveness as non-negotiable commitments.
  • You are energized by the challenge of launching something new and making it excellent.

Position Requirements:
  • Bachelor's degree in Engineering, Business, Operations, or a related field; advanced degree preferred.
  • 12+ years of progressive experience in service, aftersales, or technical operations within automotive OEM, transit, or transportation equipment industries.
  • Demonstrated experience building service networks, warranty programs, and technical support infrastructure - ideally for a new product launch or startup environment.
  • Strong understanding of electric and hybrid vehicle systems, high-voltage safety protocols, EV technology and charging infrastructure.
  • Experience managing dealer or distributor service relationships and developing authorized service programs.
  • Proven ability to develop warranty policy, manage warranty cost, and partner with engineering on field quality improvement.
  • Familiarity with telematics, remote diagnostics, and connected vehicle platforms.
  • Experience with government and fleet procurement environments (transit agencies, municipalities, fleets) is a strong plus.
  • Strong financial acumen - able to build and manage budgets, model warranty reserves, and develop business cases.

Work Environment:
  • This position is based in Riverside, CA and requires being onsite.
  • Ability to travel up to 40% as needed to support customers, service partners, and field operations.

Benefits:
  • Work directly with a founder-led, mission-driven team that is redefining clean mobility for the real world.
  • Be part of something early - your decisions will define what ENC's service brand stands for.
  • Comprehensive benefits package: Medical (including FSA & HSA), dental, vision, life and disability insurance, EAP, mental health, and wellness programs
  • 401(k) with employer match
  • Paid time off and twelve (12) paid holidays
  • Employee referral program
  • Career growth and development opportunities

Career Growth at ENC
We believe great careers and leaders are built from within. Many of our team members have advanced into roles that lead or into specialized technical positions. We invest in hands-on training, skill development, and long-term career pathways within manufacturing operations.
Equal Opportunity Employer
ElDorado National California Inc. (ENC) is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected class under applicable federal, state, and local laws. We are committed to fostering a diverse and inclusive workplace where all employees feel valued and respected.
ENC takes affirmative action to employ and advance employment opportunities for minorities, women, protected veterans, and individuals with disabilities. We actively encourage qualified candidates from all backgrounds to apply and join our team.
ENC is also committed to ensuring that individuals with disabilities have equal access to opportunities. If you require a reasonable accommodation to complete the application process, please contact HR Department for assistance.
In accordance with California's wage transparency law (Senate Bill 1162), we are committed to pay equity and transparency. The salary range reflected on the job positing is our good faith estimate of what we expect to pay for this role at the time of posting. While we do not typically hire at the top of the salary range, initial offers are based on the candidate's qualifications and experience, with opportunities for growth and increases over time.

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