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It Director Service Desk Jobs (NOW HIRING)

Ivy Tech

IT Service Desk - Part Time

Indianapolis, IN

$15/hr

Under the direction of the IT Service Desk Director, the IT Service Desk candidate will provide remote technical assistance to students, faculty, and staff covering topics including but not limited ...

HM Cragg

IT Director

Hopkins, MN · On-site

$160K - $190K/yr

Lead, mentor, and develop a high-performing IT team that includes infrastructure, help desk ... Foster a collaborative, service-oriented team culture Technology Operations * Own uptime and ...

HM Cragg

IT Director

Hopkins, MN

Lead, mentor, and develop a high-performing IT team that includes infrastructure, help desk ... Foster a collaborative, service-oriented team culture Technology Operations * Own uptime and ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee daily IT operations including infrastructure, systems, cloud services, and enterprise ... Help Desk/In House Technical Support: (20%) * Oversee the design, implementation, and maintenance ...

Confidential Job Opportunity

IT Director

Boca Raton, FL · On-site

... Desk Support Services, and IT Security. Seeking a hands-on leader that is equally capable of being technical and strategic. This pivotal role reports directly to the Chief Information Officer and is ...

Talos Energy

IT Service Desk Manager

Houston, TX

This role manages a team of six direct reports, ensures timely intake, triage, escalation, and ... The IT Service Desk Manager also owns the asset lifecycle for end-user technology (endpoints ...

GCM Grosvenor

IT Service Desk Manager

Chicago, IL

SUMMARY The IT Service Desk Manager is responsible for leading a geographically distributed service ... This role reports to the Executive Director, IT Infrastructure & Support and as an onsite/hybrid ...

Kinetic Personnel Group

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IT Service Desk Technician

Tustin, CA · On-site

$22 - $32/hr

IT Service Desk Technician Position Summary We are seeking a customer-focused IT Service Desk Technician to provide technical support for end users and assist with the daily operations of the ...

Stellar Industries

IT Director

Garner, IA · On-site

The Director of IT - Infrastructure & Operations (I&O) provides strategic and operational ... Service Desk Leadership, Manufacturing Operations Support, Incident & Problem Management ...

Stellar Industries, Inc

IT Director

Garner, IA

The Director of IT - Infrastructure & Operations (I&O) provides strategic and operational ... Service Desk Leadership, Manufacturing Operations Support, Incident & Problem Management ...

Vyon Technology

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IT Support - Service Desk Manager

Phoenix, AZ · On-site

Vyon Technology is currently seeking an experienced and motivated IT Support - Service Desk Manager ... Opportunity to make a direct impact on customer success and operational excellence * Competitive ...

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All JobsIt Director Service Desk Jobs

It Director Service Desk information

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$36.5K

$94.5K

$157K

How much do it director service desk jobs pay per year?

As of Jun 23, 2026, the average yearly pay for it director service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Director of Service Desk do?

An IT Director of Service Desk oversees the operations and strategic direction of the service desk team, ensuring efficient support for end-users and resolving IT issues promptly. They manage staff, establish service level agreements, implement best practices, and coordinate with other IT departments to improve service quality. Their role also includes analyzing service desk metrics, optimizing workflows, and driving initiatives that enhance customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as an IT Director Service Desk, and why are they important?

To thrive as an IT Director Service Desk, you need expertise in IT service management, leadership experience, and typically a bachelor's degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as ITIL or CompTIA are commonly required. Exceptional communication, problem-solving, and team management skills help foster collaboration and ensure effective incident resolution. These skills are vital for maintaining high service quality, optimizing IT support operations, and leading teams in dynamic technical environments.

What is the difference between It Director Service Desk vs Network Operations Center (NOC) Manager?

AspectIt Director Service DeskNetwork Operations Center (NOC) Manager
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+, Cisco certifications
Work EnvironmentHelp desk, user support, service managementNetwork monitoring, infrastructure management
Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprise networks
Primary FocusIT service delivery and customer satisfactionNetwork performance and uptime

The It Director Service Desk oversees IT support teams ensuring effective user support and service delivery, while the NOC Manager focuses on maintaining network infrastructure and performance. Both roles require technical certifications and operate within IT and network environments, but their core responsibilities differ in scope and focus.

What are some common challenges an IT Director Service Desk faces when leading a large support team?

An IT Director Service Desk often faces challenges such as balancing high service levels with limited resources, managing staff across multiple shifts or locations, and ensuring consistent training and knowledge sharing. Additionally, adapting to rapidly changing technologies and integrating new tools can require careful planning and clear communication. Building strong relationships with other IT leaders and departments is crucial for aligning support initiatives with broader organizational goals and delivering seamless user experiences.
What cities are hiring for It Director Service Desk jobs? Cities with the most It Director Service Desk job openings:
What states have the most It Director Service Desk jobs? States with the most job openings for It Director Service Desk jobs include:

IT Service Desk - Part Time

Ivy Tech

Indianapolis, IN

$15/hr

Part-time

Medical, Retirement

Posted 14 days ago

Job description

GENERAL PURPOSE AND SCOPE OF THE POSITION:
Under the direction of the IT Service Desk Director, the IT Service Desk candidate will provide remote technical assistance to students, faculty, and staff covering topics including but not limited to; account access issues (ie password resets, Microsoft Authenticator, bitlocker), email (Outlook/Exchange), learning management systems (Canvas), storage platforms (OneDrive, G Suite), Office 365; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment. Incoming requests will come in through phone queue (primary) and ServiceNow platform (secondary). Candidates can expect high phone traffic volume during peak hours of the day and semester and will be expected to stay active in the phone queue throughout their shift. Candidates will also be expected to route non IT related calls to the appropriate responsible departments outside IT. All activities should be conducted with an appreciation and respect for diversity of people, styles, and views.
MAJOR RESPONSIBILITIES:
  • Professionally answer inbound calls and respond to customer inquiries in a timely manner, resolving as many IT related issues as possible, escalating those unable to resolve, and routing non-IT calls to responsible department.
  • Expectation is to stay active in the call queue at all times unless otherwise directed by your supervisor.
  • Create and update technical documentation in the Knowledge Base for both internal and external consumption.
  • Provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional demeanor at all times.
  • Process ServiceNow incidents and requests as directed, to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within is complete and respectful.
  • Responsible for actively reaching out to supervisor for questions or escalation.
  • Provide input to IT Director on ways to improve operational efficiency, personal technical skills, and customer service skills of department.

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
SUPERVISION RECEIVED: IT Service Desk Director
SUPERVISION GIVEN: None
SALARY RANGE: $15 per hour
WORK HOURS: As a part time position, may work up to 28 hours perweek.
EDUCATION:
High School diploma or equivalent required. Associate Degree in IT related field and/or relevant certifications preferred.
EXPERIENCE, SKILLS, AND REQUIREMENTS:
Required
  • Must be proficient with current hardware and software technology
  • Must have a reliable, high speed home Internet connection
  • Must possess good customer service and organizational skills, able to provide quality customer service in verbal or written form
  • Must be able to maintain professional relationships with peers and superiors
  • Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
  • Must be dependable and show initiative in all activities
  • Ability to stay calm in stressful situations, and able to handle multiple competing priorities
  • Ability to create and maintain documentation
  • Must be willing to seek and undertake additional training and/or earn industry standard certifications as needed
  • Must be willing to work nights and weekends as needed, must be willing to travel as necessary
  • Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Desired
  • Experience in a higher education environment is desirable

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:
Health & Wellness
  • Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses
  • Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits
  • All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits
  • Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College's Title IX Coordinator or to the US Department of Education Office of Civil Rights.

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