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It Director Service Desk Jobs (NOW HIRING)

Affinity Group

IT Director

Buffalo, NY · On-site

IT Director Charlotte, NC or Buffalo, NY -- Hybrid | Full Time | Corporate / Information Technology ... * IT service management in a help desk platform, including assets, change, and a knowledge base.

PHMC

IT Service Desk Lead

Philadelphia, PA · On-site

This position reports to the IT Service Desk Manager and ultimately the Managing Director of Information Technology. WORK SCHEDULE & LOCATION: Typical work hours are Monday through Friday, 8:30 a.m ...

ACME CO.

IT Director

New York, NY · On-site

$16K - $18K/yr

We are seeking an experienced and dynamic IT Director to lead our technology team. The IT Director will be responsible for overseeing all aspects of our IT infrastructure, systems, and services ...

Duke University

IT Manager - Service Desk

Durham, NC · On-site

This position reports to the IT Director of DHTS Service Desk Teams and will be responsible for the management of DHTS personnel on the Service Desk Team within this organization. The manager ...

Quanta Services

IT Director

Sumner, WA

$190K - $220K/yr

Potelco, Inc., a subsidiary of Quanta Services, Inc. (NYSE: PWR), was founded in 1965. We ... The IT Director sits at the center of how Potelco operates, reporting to the Chief Financial ...

Fawkes IDM

IT Service Desk Supervisor

Washington, DC

$110K - $130K/yr

Providing information and recommendations regarding IT Service Desk staffing levels to the Director of Technology Support. * Providing career development guidance to staff and recommending training ...

Hartman Executive Advisors

IT Director

Baltimore, MD · On-site

Summary Hartman Executive Advisors is seeking an IT Director to manage and control day to day IT operations, service delivery and performance while being an active participant in business-based ...

Sheboygan County

IT Director

Sheboygan, WI · On-site

Information Technology Director The Information Technology Director provides executive leadership ... Evaluate emerging technologies, improve service delivery, and advance cooperative initiatives with ...

Posted today

Potelco, Inc.

IT Director

Sumner, WA · On-site

$190K/yr

We are a leading full-service provider of power infrastructure, construction, and support services ... The IT Director sits at the center of how Potelco operates, reporting to the Chief Financial ...

CACI

IT Service Desk

Oklahoma City, OK · On-site

$39K - $53K/yr

Job Title: IT Service Desk Job Category: Information Technology Time Type: Full time Minimum ... direct customer conversations and the utilization of self-service support tools. You will perform ...

Stellar Industries, Inc

IT Director

Garner, IA · On-site

The Director of IT - Infrastructure & Operations (I&O) provides strategic and operational ... Service Desk Leadership, Manufacturing Operations Support, Incident & Problem Management ...

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It Director Service Desk information

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$36.5K

$94.5K

$157K

How much do it director service desk jobs pay per year?

As of Sep 13, 2026, the average yearly pay for it director service desk in the United States is $94,518.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,000.00 and $112,500.00 per year, depending on experience, location, and employer.

What does an IT Director Service Desk do?

An IT Director of Service Desk oversees the operations and strategic direction of the service desk team, ensuring efficient support for end-users and resolving IT issues promptly. They manage staff, establish service level agreements, implement best practices, and coordinate with other IT departments to improve service quality. Their role also includes analyzing service desk metrics, optimizing workflows, and driving initiatives that enhance customer satisfaction and operational efficiency.

What are the key skills and qualifications needed to thrive as an IT Director Service Desk?

To thrive as an IT Director Service Desk, you need expertise in IT service management, leadership experience, and typically a bachelor's degree in information technology or a related field. Familiarity with ITIL frameworks, ticketing systems like ServiceNow, and certifications such as ITIL or CompTIA are commonly required. Exceptional communication, problem-solving, and team management skills help foster collaboration and ensure effective incident resolution. These skills are vital for maintaining high service quality, optimizing IT support operations, and leading teams in dynamic technical environments.

What are some common challenges an IT Director Service Desk faces when leading a large support team?

An IT Director Service Desk often faces challenges such as balancing high service levels with limited resources, managing staff across multiple shifts or locations, and ensuring consistent training and knowledge sharing. Additionally, adapting to rapidly changing technologies and integrating new tools can require careful planning and clear communication. Building strong relationships with other IT leaders and departments is crucial for aligning support initiatives with broader organizational goals and delivering seamless user experiences.

What is the difference between It Director Service Desk vs Network Operations Center (NOC) Manager?

AspectIt Director Service DeskNetwork Operations Center (NOC) Manager
CertificationsITIL, PMP, CompTIA certificationsCCNA, Network+, Cisco certifications
Work EnvironmentHelp desk, user support, service managementNetwork monitoring, infrastructure management
Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprise networks
Primary FocusIT service delivery and customer satisfactionNetwork performance and uptime

The It Director Service Desk oversees IT support teams ensuring effective user support and service delivery, while the NOC Manager focuses on maintaining network infrastructure and performance. Both roles require technical certifications and operate within IT and network environments, but their core responsibilities differ in scope and focus.

What cities are hiring for It Director Service Desk jobs?

Cities with the most It Director Service Desk job openings:

What states have the most It Director Service Desk jobs?

States with the most job openings for It Director Service Desk jobs include:

What are popular job titles related to It Director Service Desk jobs?

For It Director Service Desk jobs, the most frequently searched job titles are:

IT Help Desk Supervisor - Headquarters

Pueblo, CO • On-site

Big R Stores
See more jobs at Big R Storesexternal

Full-time

Posted 3 days ago

New

Job description

Big R is seeking a proactive and experienced IT Help Desk Supervisor to lead our team of help desk technicians. An ideal candidate will be responsible for ensuring the effective delivery of technical support services, managing a team of IT support staff, and optimizing service desk performance to meet organizational goals. The IT Help Desk Supervisor will oversee all aspects of IT support, from troubleshooting to resolving technical issues, and will work closely with other IT teams to ensure the company's IT infrastructure operates smoothly.

Key Responsibilities:

  • Team Leadership and Management:
    Lead, train, and mentor a team of IT help desk technicians to ensure high-quality customer support and technical issue resolution. Monitor team performance and provide coaching to improve productivity and technical skills.

  • Incident and Request Management:
    Oversee the management of service desk tickets, ensuring that issues are logged, tracked, and resolved in a timely and efficient manner. Ensure service level agreements (SLAs) are met and that all incidents are prioritized appropriately.

  • Customer Support and Satisfaction:
    Maintain high standards of customer service and support by ensuring that issues are resolved effectively. Handle escalated support cases and act as the point of contact for critical issues that require immediate attention.

  • Process and Workflow Optimization:
    Develop, implement, and continuously improve help desk processes and workflows to enhance service efficiency, reduce downtime, and improve overall user experience.

  • Knowledge Base Development:
    Oversee the creation and maintenance of internal knowledge bases and FAQs to empower employees and reduce repeated support queries. Ensure the team uses these resources for quick problem resolution.

  • Reporting and Analysis:
    Analyze service desk performance data (e.g., ticket volume, resolution times, customer satisfaction) and generate reports to identify trends, areas for improvement, and to make data-driven decisions.

  • Collaboration with IT Teams:
    Work closely with the IT Manager and IT Director to coordinate the resolution of complex technical issues. Participate in IT project planning and implementation to ensure support services align with organizational goals.

  • Training and Development:
    Ensure that help desk staff are trained on the latest technologies, internal systems, and customer service best practices. Foster a culture of continuous learning.

  • User Support:
    Provide direct support to end-users for complex issues or technical escalations. Assist in setting up new employees, training on IT systems, and providing hardware/software support.

Working Conditions:

  • On-site Full-time position, with occasional after-hours support required for critical issues or system outages.

  • Travel may be required depending on the role or organization's needs.

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