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Desk Intern Jobs (NOW HIRING)

Commonwealth of Massachusetts

Service Desk Intern

Chelsea, MA · Hybrid

$16.25 - $21.75/hr

The Service Desk Intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates ...

Wilson Language Training

IT Service Desk Intern

Oxford, MA · On-site

$18 - $20/hr

The IT Service Desk Intern provides technical support on hardware, software, and applications to internal staff across Wilson Language Training. Working under the direct supervision of the IT Service ...

AlixPartners

IT Help Desk Intern

Chicago, IL · On-site

$15.50 - $20.50/hr

The IT Intern is a part-time role located in Chicago, IL, reporting to the Service Desk Lead. This paid internship role is approximately 20 - 24 hours per week, with flexibility to accommodate ...

New

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as ...

Rockford

IT Help Desk Intern

Grand Rapids, MI · On-site

$14.50 - $19.25/hr

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as ...

Rockford

IT Help Desk Intern

Grand Rapids, MI

$14.50 - $19.25/hr

As an IT Help Desk Intern, you will play a key role in supporting team member onboarding and offboarding. Your responsibilities include preparing and deploying laptops, iPads, and mobile devices, as ...

AUDI JLR LOTUS BMW MOTO

IT Help Desk 1 Intern

Wilmington, NC · On-site

$12.75 - $17.25/hr

What You'll Learn As an IT Help Desk Intern, you'll gain exposure to: * How IT supports a multi-location dealership environment * Real-world troubleshooting (hardware, software, and user issues)

Fox

TMZ News Desk Intern - Fall 2026

Los Angeles, CA · On-site

$18.42/hr

Our News Desk Intern will work with the assignment desk staff and assist with organizational projects, research, calling sources (with prior approval), and other general news-gathering duties. Our ...

Navigant Credit Union

Intern - IT Service Desk

Douglas, KY · On-site

$14 - $18.50/hr

As an IT Service Desk Intern, you will gain hands-on experience in providing technical support to end-users within our organization. You'll work closely with our experienced IT team, gaining ...

O & H DANISH BAKERY INC

IT Help Desk intern

Racine, WI

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

O&H Danish Bakery

IT Help Desk intern

Racine, WI · On-site

$14 - $18.75/hr

Document solutions and build reusable templates and standards Secondary - Help Desk / Systems Administration (40%) * Provide Tier 1 support for desktops, laptops, mobile devices, and applications ...

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All JobsDesk Intern Jobs

Desk Intern information

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$9

$17

$25

How much do desk intern jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desk intern in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.23 per hour, depending on experience, location, and employer.

What are the common responsibilities and learning opportunities for a desk intern in a newsroom setting?

As a Desk Intern in a newsroom, you can expect to support the assignment desk by monitoring news wires, answering tip calls, and assisting with story research. You'll often help coordinate with reporters and crews in the field, gaining firsthand experience in newsroom operations and workflow. This role is an excellent opportunity to develop news judgment, multitasking skills, and an understanding of how stories are selected and developed. Many interns also get the chance to shadow experienced journalists, attend editorial meetings, and contribute ideas, which can be valuable for future roles in journalism.

What is a desk intern?

Desk Interns are entry-level professionals or students who assist with administrative, research, and operational tasks at a desk within an organization, often in fields like journalism, finance, or international relations. Their duties typically include data entry, preparing reports, scheduling, and supporting full-time staff with various projects. Desk Internships provide valuable hands-on experience, networking opportunities, and a chance to understand the inner workings of a particular industry or department. These roles are ideal for individuals looking to gain relevant skills and improve their employability in their chosen career path.

What are the key skills and qualifications needed to thrive as a desk intern, and why are they important?

To thrive as a Desk Intern, you need strong organizational skills, attention to detail, and proficiency in office software such as Microsoft Office or Google Workspace, often supported by current enrollment in a relevant academic program. Familiarity with scheduling tools, email platforms, and basic database management systems is typically required. Excellent communication, adaptability, and a proactive attitude are standout soft skills for this position. These skills ensure efficient workflow, smooth coordination, and a positive contribution to the team’s administrative operations.

What is the difference between Desk Intern vs Office Assistant?

AspectDesk InternOffice Assistant
Required CredentialsHigh school diploma or ongoing college educationHigh school diploma or equivalent
Work EnvironmentInternship setting, often in corporate or administrative officesOffice environment, supporting daily administrative tasks
Employer & Industry UsageUsed in corporate, legal, or government offices for internship rolesCommon in various industries for administrative support
Common Search & Comparison IntentPeople looking for internship opportunities or entry-level rolesIndividuals seeking administrative or support roles in offices

While both roles support office functions, a Desk Intern typically is a temporary internship position aimed at gaining experience, whereas an Office Assistant is a regular staff role focused on ongoing administrative tasks.

More about Desk Intern jobs
What cities are hiring for Desk Intern jobs? Cities with the most Desk Intern job openings:
What are the most commonly searched types of Desk jobs? The most popular types of Desk jobs are:
What states have the most Desk Intern jobs? States with the most job openings for Desk Intern jobs include:
What job categories do people searching Desk Intern jobs look for? The top searched job categories for Desk Intern jobs are:
Desk Intern jobs near you
Infographic showing various Desk Intern job openings in the United States as of August 2026, with employment types broken down into 33% Internship, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,265 per year, or $17.4 per hour.

Service Desk Intern

Exec Office of Technology Services and Security

Chelsea, MA • On-site

$16.25 - $21.75/hr

Full-time

Re-posted 12 days ago

Job description

The Executive Office of Technology Services and Security (EOTSS) is the state's lead office for information technology. We provide enterprise level information technology services including network management and security; computer operations; application hosting; desktop provisioning and management; and modern and responsive digital services to 40,000 internal stakeholders plus the residents, business owners and visitors to the Commonwealth of Massachusetts.
The EOTSS Service Desk Team is responsible for creating, troubleshooting, escalating, and following-up on incidents and service requests received via phone, email, chat, or self-service portal within the IT Management system. Our team diagnoses and resolves problems according to standard operation procedures. We also make sure to maintain accurate and timely documentation of customer issues and resolution. The Service Desk is the first point of contact for Commonwealth End Users and IT partners who are seeking technical assistance within the End User Support Contact Center.
We are seeking a Service Desk Intern who will learn what it is like to be part of day-to-day operations. This individual will observe and participate in telephone calls, advance technical services work, and accounts management work. The Service Desk Intern will also have exposure to troubleshooting and escalating incidents including applications, hardware, password resets, printer configurations, encryption, software updates, messaging (outlook issues), network issues, and Telecom. The individual will work closely with the Service Desk Manager.
The primary work location for this role will be 200 Arlington Street Chelsea, Massachusetts 02150. The work schedule for this position is Monday through Friday, 7:00AM to 3:00PM EST. This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed. This job operates in a call center setting. This role routinely uses standard office equipment such as computers, phones, photocopiers.
This internship opportunity is available for immediate hire. The selected candidate will begin employment upon hire and may work part-time or up to 37.5 hours per week (full-time) while academically enrolled. The appointment will continue through June 30, 2027.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Duties and Responsibilities:
  • Answer incoming calls professionally and courteously within the specified timeframes and create tickets accordingly.
  • Record, troubleshoot, and track incidents and requests received either through phone, email, or work management system for all tier 1 calls.
  • Perform all tier 1 level triage and support as detailed in the Knowledge Base documentation.
  • Provide a central contact point for fast and effective problem diagnosis, determination and resolution.
  • Escalate customer hardware and software problems effectively to Tier 2 or 3 teams within timeframes outlined in Service Level Agreements.
  • Adhere to and meet all Service Desk Service Level Agreements (SLA's) and Quality Review Standards.
  • Alert management of any system or workflow issues or trends (minor or significant) as needed.
  • Communicate and work regularly with other functional groups to ensure all tickets and escalated issues are resolved in a timely manner.
  • Adhere to ticket writing requirements as outlined in the Ticket Management Process.
  • Ensure security protocols and accuracy as it pertains to all Commonwealth business processes.

Key Accountabilities
Incumbents at this level have the decision-making authority to:
  • Diagnose and resolve problems according to standard operating procedures/knowledge base documents.
  • Determine level of support required to escalate/resolve issues.
  • Prioritize and manage workload.
  • Escalate potential major incidents to service desk operations promptly.
  • Maintain documentation as required and notify supervisor or manager of insufficient documentation.
  • Verify and confirm customer data and document as required.

Preferred Knowledge, Skills, and Abilities:
  • IT background with knowledge and skill in applying basic IT principles and practices to address Tier 1 issues.
  • Knowledge of technical infrastructure and applications .
  • Ability to communicate factual and procedural information clearly, orally and in writing.
  • Knowledge of personal computers including hardware, operating systems and application software.
  • Understanding the components of a PC and laptop and the ability to perform basic troubleshooting of problems.
  • Functional knowledge of Microsoft Office and O365 products such as Outlook, Word, Excel, PowerPoint, Access, Skype, SharePoint, OneDrive, Teams and VPN.
  • Ability to maintain accurate documentation and to follow documented procedures and instructions
  • Possess basic knowledge of technical terminology to be able to present ideas in a user-friendly language to non-technical staff and end users.
  • Ability to absorb and retain information quickly as well as prioritize and execute tasks in a high-pressure environment.
  • Exceptional interpersonal and customer service skills with a focus on listening and questioning skills with a keen attention to detail.
  • Experience working in a team-oriented, collaborative and ever-changing technical environment.
  • Ability to adjust to changing situations to meet emergencies or changing program/production requirements.

Qualifications:
First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics? Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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