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Desk Manager Jobs in Nevada (NOW HIRING)

Holiday Inn Club Vacations

Front Desk Supervisor

Stateline, NV · On-site

$18 - $23.50/hr

Excellent Company Culture ESSENTIAL DUTIES AND TASKS * Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards ...

Holiday Inn Club Vacations

Front Desk Supervisor

Stateline, NV · On-site

$18 - $23.50/hr

Excellent Company Culture ESSENTIAL DUTIES AND TASKS * Assist Front Desk Manager in assuring Front Desk business transactions (check-ins/out, etc.), are completed in accordance with company standards ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV · On-site

$17.50 - $22/hr

SUMMARY It is the primary responsibility of the Assistant Front Desk Manager to support Hotel Operations in the overall day-to-day functions of the Front Desk with a secondary focus in our Group and ...

Goldenent

Front Desk Manager

Las Vegas, NV · On-site

$16.25 - $21/hr

As the Front Desk Manager, you are the driving force behind the success of the Hotel Division, overseeing the seamless operation including but not limited to Front Desk, Bell/Baggage, and Valet ...

Hyundai Motor America

Sales Desk Manager

Las Vegas, NV · On-site

Responsibilities The Automotive Sales Desk Manager manages the activities of all sales staff ensuring sales targets and customer service levels are achieved. This individual is responsible for ...

The Venetian Las Vegas

Manager - Front Desk

Las Vegas, NV · On-site

$16.25 - $21.25/hr

Manager - Front Desk The primary responsibility of the Manager - Front Desk is to oversee the daily operations of the Front Desk, including the check in and check out process, Team Member breaks and ...

The Venetian Las Vegas

Manager - Front Desk

Las Vegas, NV · On-site

$16.25 - $21/hr

The primary responsibility of the Manager - Front Desk is to oversee the daily operations of the Front Desk, including the check in and check out process, Team Member breaks and daily staffing. All ...

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All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Nevada

Desk Manager information

See Nevada salary details

$30.5K

$130.1K

$162.9K

How much do desk manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for desk manager in Nevada is $130,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,800.00 and $159,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Nevada?

The most popular types of Desk jobs in Nevada are:

What are popular job titles related to Desk Manager jobs in Nevada?

For Desk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Nevada look for?

The top searched job categories for Desk Manager jobs in Nevada are:

What cities in Nevada are hiring for Desk Manager jobs?

Cities in Nevada with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $130,135 per year, or $62.6 per hour.

Service Desk Manager

Green Valley Grocery

Henderson, NV

Full-time

Posted 29 days ago

Job description

The IT Service Desk Manager is responsible for leading and managing a 24/7 IT Service Desk that supports nationwide convenience store operations. This role oversees service desk personnel across multiple geographic locations, manages ticket handling and escalation processes, and ensures timely, professional, and effective support for store, corporate, and field operations.
In addition to managing the service desk, this position functions at a Tier 3 escalation level for IT support. The IT Service Desk Manager must be qualified to troubleshoot and support Windows workstations, end-user devices, store technology, POS systems, vendors, MSPs, MNSPs, and critical business-impacting incidents.
This position reports to the VP, Information Technology.

Key Responsibilities

  • Manage daily operations of a 24/7 IT Service Desk supporting nationwide convenience store locations.
  • Supervise, coach, and develop service desk personnel across multiple geographic locations.
  • Serve as a Tier 3 escalation resource for complex IT issues, major incidents, recurring problems, and high-impact outages.
  • Ensure tickets are properly prioritized, assigned, escalated, documented, and resolved within established service levels.
  • Monitor ticket queues, response times, resolution times, SLA performance, and overall service desk effectiveness.
  • Work closely with vendors, Managed Service Providers, and Managed Network Service Providers to drive timely resolution of escalated issues.
  • Lead escalation management for critical store technology issues, including POS systems, payment systems, network connectivity, Windows workstations, peripherals, and related technology.
  • Develop, maintain, and enforce service desk procedures, support documentation, knowledge base articles, and IT policies.
  • Improve service desk processes, ticketing workflows, reporting, escalation paths, and customer service standards.
  • Coordinate after-hours emergency support for major incidents, outages, and business-critical issues.
  • Partner with IT leadership to identify recurring issues, reduce ticket volume, improve service delivery, and strengthen operational support.

Required Qualifications

  • 3-5 years prior experience managing or leading an IT service desk or technical support team.
  • Experience working at a Tier 3 or senior technical escalation level.
  • Strong knowledge of Windows workstation support, troubleshooting, configuration, and end-user technical support.
  • Strong experience using ticketing systems to manage incidents, service requests, escalations, SLAs, and reporting.
  • Experience working with vendors, MSPs, MNSPs, and third-party service providers.
  • Ability to create and maintain technical documentation, procedures, policies, and knowledge base content.
  • Strong leadership, communication, problem-solving, and customer service skills.
  • Ability to travel to company sites as needed.

Preferred Qualifications

  • Experience supporting the retail industry, convenience stores, fuel operations, or multi-site business environments.
  • Experience with POS systems, payment systems, store networks, and retail technology.
  • Experience managing a 24/7 support model.
  • Experience developing service desk metrics, dashboards, reports, and performance improvement plans.
  • Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or related technical certifications.

 

Technical Skills

  • Tier 3 technical troubleshooting and escalation support.
  • Windows workstation support, user profile troubleshooting, hardware diagnostics, software installation, patching, and peripheral support.
  • Ticketing systems and service desk management platforms.
  • POS systems, payment systems, and retail technology support.
  • Vendor, MSP, and MNSP coordination.
  • Incident management, escalation management, and SLA tracking.
  • Technical documentation, policy creation, and knowledge base management.
  • Working knowledge of networking, hardware, peripherals, and store-level IT infrastructure.

Physical and Travel Requirements

  • Must be able to travel to store, corporate, and field locations as business needs require.
  • Must be able to provide emergency support during nights, weekends, and holidays when required.
  • Must be able to work in a fast-paced, 24/7 support environment.
  • Must be able to sit, stand, walk, and use a computer for extended periods up to a full 8-hour shift, in the performance of the position.
  • Must be able to occasionally lift, move, or assist with IT equipment such as workstations, monitors, printers, network devices, and related peripherals.
  • Must be able to work in store, office, and technical environments as needed.
  • Must be able to use all IT department equipment, including but not limited to desktop and lap top computers as well as mobile and desk phone to accomplish duties.
  • Must be able to work with little to no supervision and under stressful and changing conditions and priorities.

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