Desk Manager Jobs in Bothell, WA (NOW HIRING)

At Blink Health, we're committed to making prescription medications more affordable and accessible for everyone. Behind that mission is a reliable, scalable, and user-focused IT organization.

We're looking for an IT Support Manager to lead our Service Desk team and own the end-to-end support experience for employees across Blink. This role is equal parts people leadership, operational ownership, and hands-on problem solving. You'll be responsible for ensuring our teams-from corporate functions to pharmacy operations-have seamless, secure, and efficient access to the tools they need to do their best work.

You'll partner closely with Engineering, Network, and Information Security teams to support a growing, fast-paced environment, while continuously improving how we deliver IT support at scale.

• Own day-to-day Service Desk operations, ensuring high-quality, responsive support across the organization.
• Hire, mentor, and develop a high-performing team with a strong customer-first mindset.
• Set clear expectations, track performance, and continuously improve SLAs, KPIs, and team effectiveness.
• Act as an escalation point for complex or high-impact issues, ensuring timely and thoughtful resolution.

• Ensure a seamless IT experience for all employees, including high-touch, white-glove support for executive stakeholders.
• Oversee support across MacOS, Windows, and core SaaS platforms (Okta, Google Workspace, Slack, Zoom).
• Maintain strong onsite support standards, including hardware setup, office support, and AV readiness for key meetings.

• Lead onboarding and offboarding processes, ensuring timely and secure provisioning and de-provisioning of access.
• Partner with HR and Security to ensure processes are efficient, compliant, and scalable.
• Identify opportunities to automate and streamline identity and access workflows.

• Own IT asset lifecycle management, including procurement, tracking, auditing, and refresh planning.
• Ensure endpoints are securely managed and compliant using MDM tools such as Jamf and Intune.
• Maintain clean, accurate inventory and documentation to support growth and operational needs.

• Own and improve Service Desk processes across incident, request, problem, and change management.
• Ensure the Service Desk is tightly integrated into change control processes, with clear communication and risk awareness.
• Leverage tools like Jira Service Management to drive visibility, accountability, and continuous improvement.

• Work closely with Network Engineering, Information Security, and DevOps to support system changes, rollouts, and projects.
• Act as the connective tissue between end users and technical teams, ensuring alignment and smooth execution.
• Support security initiatives and compliance efforts as a key operational partner to InfoSec.

• Use data and trends to identify recurring issues and implement long-term fixes.
• Build and maintain a strong knowledge base and self-service capabilities.
• Continuously look for ways to simplify processes, reduce friction, and improve the overall support experience.

• 7+ years of IT support experience, with 2-3+ years leading Service Desk or IT Support teams.
• Experience operating in fast-paced, high-growth environments with evolving priorities.
• Strong technical foundation across MacOS, Windows, and modern SaaS tools (Okta, Google Workspace, Slack, Zoom).
• Hands-on experience with ITSM tools (Jira Service Management preferred).
• Experience with MDM platforms such as Jamf and/or Microsoft Intune.
• Deep understanding of user lifecycle management and access provisioning.
• Experience managing IT assets and supporting endpoint lifecycle at scale.
• Solid understanding of ITIL principles, with a practical, execution-focused approach.
• Strong communication skills and the ability to work effectively across technical and non-technical teams.
• A bias toward action, ownership, and continuous improvement.

• You take ownership and operate with a strong sense of accountability.
• You balance speed with quality in a fast-moving environment.
• You focus on solving root causes, not just symptoms.
• You build strong partnerships and communicate clearly across teams.
• You care deeply about the employee experience and take pride in delivering great service.