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Desk Manager Jobs in Seattle, WA (NOW HIRING)

Mars

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Oracle

Support Desk Manager

San Francisco, CA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Emerald Queen Casino

Front Desk Manager

Fife, WA · On-site

$18.25 - $23.50/hr

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are given superior guest service in regards to reservations, room assignments, transportation, and guest ...

Emerald Queen Hotel & Casinos

Front Desk Manager

Fife, WA · On-site

$18.25 - $23.50/hr

The Front Desk Manager's duties include overseeing front desk operations and ensuring guests are given superior guest service in regards to reservations, room assignments, transportation, and guest ...

TEGNA Inc.

Story Desk Manager

Seattle, WA · On-site

$100K - $120K/yr

As part of the newsroom leadership team, the Story Desk Manager will oversee breaking news, developing stories and enterprise reporting, ensuring coverage is continuously updated and presented ...

Marriott

Overnight Front Desk Manager

Seattle, WA · On-site

$19.25 - $25/hr

CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision ...

Robinhood

Business Development Desk Manager

Bellevue, WA · On-site

$123 - $145/hr

As a Manager of Business Development, you will lead, coach, and develop a team of Onboarding ... Desk offering, expand pipelines of opportunities and ensure all customer interactions meet all ...

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution. * Support remote staff to ensure efficient administration and operation of the firm's computer ...

Brooks Running

Manager, IT Service Desk

Seattle, WA

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support ...

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Desk Manager information

See Seattle, WA salary details

$34.2K

$145.5K

$182.2K

How much do desk manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for desk manager in Seattle, WA is $145,517.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,900.00 and $178,800.00 per year, depending on experience, location, and employer.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Seattle, WA?

The most popular types of Desk jobs in Seattle, WA are:

What are popular job titles related to Desk Manager jobs in Seattle, WA?

For Desk Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Seattle, WA look for?

The top searched job categories for Desk Manager jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Desk Manager jobs?

Cities near Seattle, WA with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Seattle, WA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $145,517 per year, or $70 per hour.

Support Desk Manager

Mars

San Francisco, CA

Full-time

Re-posted 26 days ago

Mars Inc. rating

7.7

Company rating: 7.7 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

126th of 443 rated food and drinks producers

Job description

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Support Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter.

What Mars Inc. employees say

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