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Desk Manager Jobs in Washington (NOW HIRING)

Aramark

Assistant Front Desk Manager

Potomac, MD

$54K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

Aramark

Assistant Front Desk Manager

Potomac, MD

$54K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

The Fitness Equation

Front Desk Manager

Ashburn, VA · On-site

$17.50 - $22.50/hr

The Fitness Equation is looking for a professional, performance-driven Front Desk Manager: Key Responsibilities * Providing world class customer service during daily interaction with club members and ...

Aramark

Assistant Front Desk Manager

Potomac, MD · On-site

$54K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Assistant Front Desk Manager supports the Front Desk Manager in overseeing daily front office operations while providing strong leadership, training, and hands-on support to the front desk team.

Stanley Martin Homes

Help Desk Manager

Reston, VA · On-site

  • Medical

  • Life

  • Retirement

  • PTO

The Help Desk Manager will build structure, accountability, and consistency across the support function and serve as the operational owner for ticket quality, service levels, knowledge management ...

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

Merriweather Lakehouse

Front Desk Manager

Columbia, MD

$16.75 - $21.75/hr

The Front Desk Manager serves as a leader and ambassador of the hotel, ensuring every guest interaction reflects the luxury, warmth, and attention to detail that define the Merriweather Lakehouse ...

Merriweather Lakehouse

Front Desk Manager

Columbia, MD · On-site

$16.50 - $21.50/hr

The Front Desk Manager serves as a leader and ambassador of the hotel, ensuring every guest interaction reflects the luxury, warmth, and attention to detail that define the Merriweather Lakehouse ...

Merriweather Lakehouse

Front Desk Manager

Columbia, MD · On-site

$16.75 - $21.75/hr

The Front Desk Manager serves as a leader and ambassador of the hotel, ensuring every guest interaction reflects the luxury, warmth, and attention to detail that define the Merriweather Lakehouse ...

Peraton

Front Desk Manager

Herndon, VA

$66K - $106K/yr

Responsibilities Peraton is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role ...

Centuria

Service Desk Manager

Alexandria, VA · On-site

The Service Desk Manager will be responsible for overall project management of complex IT contracts, managing employee groups, and providing technical direction and administrative support.

Peraton

Front Desk Manager

Herndon, VA · On-site

$66K - $106K/yr

Responsibilities Peraton is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role ...

ICF

Service Desk Manager

Washington, DC · Hybrid

ICF is seeking an experienced Service Desk Manager to lead delivery of a modern, AI-enabled IT service desk supporting a federal technology program. Reporting to the Program Manager, this role owns ...

Peraton

Front Desk Manager

Herndon, VA

$66K - $106K/yr

Responsibilities Peraton is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Peraton

Service Desk Manager

Washington, DC

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

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Showing results 21-40

All JobsDesk JobsDesk Manager JobsDesk Manager Jobs in Washington

Desk Manager information

See Washington salary details

$34K

$144.7K

$181.2K

How much do desk manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for desk manager in Washington is $144,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $113,300.00 and $177,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk manager, and why are they important?

To thrive as a Desk Manager, you need strong organizational abilities, customer service expertise, and usually a background in hospitality or office administration. Familiarity with reservation systems, office management software, and sometimes property management systems is typically required. Excellent interpersonal skills, problem-solving abilities, and the capacity to multitask make someone stand out in this role. These skills and qualities are crucial for ensuring smooth daily operations, positive client experiences, and efficient team coordination.

How does a desk manager typically collaborate with other departments to ensure smooth daily operations?

As a Desk Manager, you play a central role in coordinating between various departments, such as housekeeping, security, and maintenance, to address guest needs and resolve issues promptly. You’ll often communicate guest feedback or concerns to the relevant teams and ensure follow-up actions are completed efficiently. Regular meetings and clear communication channels are key to maintaining seamless operations and delivering a positive experience for both guests and staff. This collaboration not only helps in problem-solving but also fosters a supportive work environment.

What is a desk manager?

Desk Managers are professionals responsible for overseeing the operations and staff at a specific desk or department, commonly found in industries like hospitality, finance, or customer service. They ensure that customer service standards are met, coordinate team activities, and handle any issues that arise during their shift. Desk Managers often supervise front desk staff, manage schedules, and serve as the main point of contact for both employees and clients. Their role is crucial in maintaining smooth daily operations and enhancing customer satisfaction.

What is the difference between Desk Manager vs Receptionist?

AspectDesk ManagerReceptionist
CredentialsHigh school diploma; experience in customer service or managementHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or front desk, overseeing staff and operationsFront desk, greeting visitors and handling calls
Employer & IndustryHotels, corporate offices, healthcare facilitiesHotels, clinics, corporate offices
Common TasksSupervising front desk staff, managing schedules, handling escalationsWelcoming visitors, answering phones, scheduling appointments

The main difference between a Desk Manager and a Receptionist is that the Desk Manager oversees front desk operations and staff, often handling managerial responsibilities, while the Receptionist primarily focuses on greeting visitors and managing communication. Both roles are essential in customer service environments, but the Desk Manager typically has more leadership duties and experience requirements.

What are the most commonly searched types of Desk jobs in Washington?

The most popular types of Desk jobs in Washington are:

What are popular job titles related to Desk Manager jobs in Washington?

For Desk Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desk Manager jobs in Washington look for?

The top searched job categories for Desk Manager jobs in Washington are:

What cities in Washington are hiring for Desk Manager jobs?

Cities in Washington with the most Desk Manager job openings:

Desk Manager jobs near you
Infographic showing various Desk Manager job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 14% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $144,741 per year, or $69.6 per hour.

Service Desk Manager

Iron Bow Technologies

Washington, DC • On-site

Other

Posted 27 days ago

Job description

Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. It's The Iron Bow Way.
THE HIGH LEVEL
Iron Bow Technologies is seeking an experienced Service Desk Manger to support an existing, long-term customer, the U.S. Holocaust Memorial Museum to provide leadership and management for our team delivering customer-focused support. The ideal candidate will have a strong passion for delivering customer service, as well as passion to lead and mentor a team of specialists to have that same passion for quality support. This position is onsite in Washington, DC. Our Service Desk Manager partners with contract leadership to support and ensure oversight of contract requirements, operability, coordination, and reporting.
WHAT YOU'LL BE DOING
The Service Desk Manager provides daily oversight and guidance for a team of Technicians responsible for consistently delivering outstanding customer support that focuses on ensuring the Museum staff can remain productive and are provided with technically accurate responses. The Team leverages published guidelines and SOPs as well as review, update, and create new guidelines and SOPs. You bring the talent and experience that results in maintaining a team of qualified Technicians. Other responsibilities include:
  • Understanding our client's business needs and continually strive to meet these needs
  • Working directly with the Museum leadership regarding customer issues and items that influence customer service and customer satisfaction
  • Daily communication and collaboration with the Technical Team, your team
  • Present daily, weekly, and monthly ITSM and ACD stats and status - identify opportunities to improve how data is presented as well as have input into dashboard improvement
  • Using daily stats, assess where staff may be struggling and offer coaching and guidance to help position all to be successful
  • You have a comprehensive understanding of contract SLAs - monitor and report status against SLAs - and understand the importance of contract SLAs
  • You review customer survey responses to gauge overall customer satisfaction and use information that will help to improve overall customer satisfaction as well as the survey itself
  • Identify / implement process improvements that help to strengthen overall customer support and services
  • Engaged with Museum and Iron Bow program/contract leadership - be prepared to provide status through both verbal and presentation
  • Oversee team performance, ensuring customer service is timely and appropriate
  • Identify support topics that could be a candidate to include it the Service Catalog
  • Manage and oversee the ticket queue within an ITSM (ServiceNow) to ensure assignments and workloads are appropriate
  • Implement quality assurance surveillance that will be used to provide customer reporting against the QASP
  • Manage effective and accurate shift change reporting to highlight end of shift knowledge transfer
  • Maintain an updated on-call plan that will be put in place in the event of critical support need situations
  • Give recognition and praise when appropriate - we do get messages of appreciation from customers for outstanding support, and we want to ensure that messaging also gets back to the staff members

WHAT YOU BRING TO THE TABLE
  • Strong propensity and aptitude for solving client and customer needs
  • ITILv4 certification is required
  • 7+ years of experience in Service Desk/Help Desk/Call Center management with a focus on leading service desk environments dedicated to delivering positive customer experiences
  • 5+ years of experience using ITSM tools, including 3+ recent years using ServiceNow
  • You have experience leading Help Desk Teams that use a formal ACD
  • Proficient in the Microsoft Office Suite, including Excel, Word and SharePoint, Project experience preferred
  • Excellent verbal and written communication skills - ability to effectively communicate with all levels of the project team, and with company/contract leadership
  • Experience managing work in an IT Operations environment, with a proven ability to manage both immediate reactive issues and long-term strategic goals
  • BS in in a related IT field, or additional years of experience in lieu of degree
  • U.S. Citizenship or work authorization
  • Suitability determination and FBI Fingerprint Criminal Background Check (through OPM)
  • Ability to hold / maintain a Public Trust clearance

#LI-PD1
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OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

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