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Problem Manager Jobs in Washington (NOW HIRING)

NSS

Knowledge Manager

Arlington, VA

Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are ...

NSS

Knowledge Manager

Arlington, VA · On-site

Establish and maintain a problem management knowledge base that is accessible to CESO where information about problems, root cause, known errors, workarounds and problem resolution actions are ...

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Problem Manager information

See Washington salary details

$31.7K

$69.6K

$130.8K

How much do problem manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for problem manager in Washington is $69,570.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,900.00 and $95,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Washington? For Problem Manager jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Washington look for? The top searched job categories for Problem Manager jobs in Washington are:
What cities in Washington are hiring for Problem Manager jobs? Cities in Washington with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Washington as of June 2026, with employment types broken down into 81% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $69,570 per year, or $33.4 per hour.
Network Problem Management Quality Assurance Analyst

Network Problem Management Quality Assurance Analyst

CACI International, Inc.

Sterling, VA • On-site

$86K - $181K/yr

Full-time

Medical, Retirement, PTO

Posted 21 days ago

Job description

Job Title: Network Problem Management Quality Assurance Analyst
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Local
* * *
The Opportunity: We are seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support our IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of our problem management activities, conducting audits, and contributing to continuous improvement efforts.
Responsibilities:
  • Perform regular quality checks on problem management processes and documentation
  • Conduct audits to ensure compliance with ITIL standards and internal procedures
  • Analyze problem management data and metrics to identify trends and areas for improvement
  • Assist in root cause analysis sessions for network-related problems
  • Verify proper categorization and documentation of network issues
  • Support the development and maintenance of quality standards for problem management
  • Participate in the creation of reports on problem management performance
  • Contribute to the implementation of quality improvement initiatives
  • Assist in training team members on ITIL problem management best practices
  • Collaborate with network teams to ensure adherence to quality standards

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
  • 5+ years of experience in network operations, quality assurance, or related roles
  • TS/SCI with Poly required
  • ITIL V3 or 4 certification and training
  • Good working knowledge of the Service Management workflows and ITSM processes
  • Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)
  • Knowledge of network technologies and protocols
  • Experience with quality assurance methodologies and auditing processes
  • Excellent analytical and problem-solving skills
  • Strong leadership and team collaboration abilities
  • Outstanding communication and reporting skills
  • Proficiency in ITSM tools and data analysis software

Desired:
  • ITIL certification in Problem Management

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$86,600 - $181,800
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

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