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Problem Manager Jobs in Ashburn, VA (NOW HIRING)

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · On-site

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

BMNT

Project Lead - H4D Problem Curation

Washington, DC · Hybrid

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

BMNT

Project Lead - H4D Problem Curation

Arlington, VA · Hybrid

... problem curation pipeline. In this role, you are responsible for guiding sourced military and ... You will manage the execution of key workflow tasks, enforce strict quality assurance, ensure clean ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

InstantServe LLC

Program Manager

Rockville, MD · On-site

Shall have experience managing knowledge management, problem management, and project management with a focus on interactive customer * service. * Shall have experience with staffing level management ...

Chenega Corporation

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem management processes. Promote continuous service improvement through customer feedback, performance ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Oversee ITSM ticket quality, documentation, and adherence to ITIL incident, request, and problem management processes. Promote continuous service improvement through customer feedback, performance ...

ActioNet

Call Center (Tier 1) Manager

Rockville, MD · On-site

Knowledge of ITIL Incident, Request, Knowledge, and Problem Management processes. * Strong leadership, communication, and customer service management skills. Key Competencies * Service Desk ...

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Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Ashburn, VA

Problem Manager information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for problem manager in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Ashburn, VA look for? The top searched job categories for Problem Manager jobs in Ashburn, VA are:
What cities near Ashburn, VA are hiring for Problem Manager jobs? Cities near Ashburn, VA with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Ashburn, VA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Problem Support Manager with Security Clearance

Computer World Services Corp

Ashburn, VA • On-site

$95K - $145K/yr

Other

Re-posted 18 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability. Duties & Responsibilities * Conduct root cause analysis (RCA) for recurring incidents.
* Maintain and manage problem records in ServiceNow.
* Identify corrective and preventive actions.
* Provide trend analysis reports to CBP stakeholders.
* Coordinate problem review boards and follow-up activities. Required Qualifications * 6+ years of experience in problem or network support management.
* Bachelor's in IT, Engineering, or related field.
* ITIL v3 and CCNA certification. Preferred Qualifications * CCNP or CompTIA Network+ certification.
* Experience with Federal ITIL processes. Place of Performance * Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities). Clearance * Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP. $95,000 - $145,000 a year The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity. The posted range is appropriate for a typical candidate meeting, at a minimum, all the core requirements of the position. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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