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Problem Manager Jobs in Ashburn, VA (NOW HIRING)

Senior Dev Ops Engineer

Manassas, VA · On-site

$121K - $156K/yr

They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

Incident and Problem Management.: Follow established incident and problem management programs and related Standard Operating Procedures (SOP) to document all service requests, resolve user issues ...

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

Client Success Manager

Reston, VA · On-site

$55K - $65K/yr

About the Client Success Manager position We're looking for a driven and passionate Client Success ... Excellent organizational, communication, and problem-solving skills. Credentials and Experience

The manager leads a team responsible for incident, request, problem, and knowledge management, while partnering closely with Infrastructure, Networking, Security, Applications, and business ...

IT Security Manager

Washington, DC · On-site +1

$120K - $132K/yr

Problem solving. Assure timely resolution of operational problems by utilizing effective problem management techniques. Display the highest level of critical thinking; making timely and sound ...

Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...

Showing results 41-60

Problem Manager information

See Ashburn, VA salary details

$28.6K

$62.8K

$118.1K

How much do problem manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for problem manager in Ashburn, VA is $62,813.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,300.00 and $85,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What job categories do people searching Problem Manager jobs in Ashburn, VA look for? The top searched job categories for Problem Manager jobs in Ashburn, VA are:
What cities near Ashburn, VA are hiring for Problem Manager jobs? Cities near Ashburn, VA with the most Problem Manager job openings:
Infographic showing various Problem Manager job openings in Ashburn, VA as of August 2026, with employment types broken down into 86% Full Time, and 14% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $62,813 per year, or $30.2 per hour.

Project Lead II - Hacking for Defense/Problem Sourcing Operations

BMNT

Arlington, VA • Hybrid

Full-time

Re-posted 23 hours ago


Job description

About the Role:

At BMNT, Project Leads play an integral role in our consulting practice, delivering measurable outcomes for government partners. We are seeking a highly adaptive, collaborative, and operations-minded Project Lead to spearhead problem-sourcing operations for the national Hacking for Defense (H4D) program.

In this role, you will be the primary bridge between the warfighter, national laboratories, and the entrepreneurial ecosystem. Serving as a key interface with our client, the Defense Innovation Unit (DIU), you will lead the charge in identifying, curating, and scoping complex military challenges into actionable problems for university student teams.

Beyond stakeholder management, you will act as an operational leader-supervising a team of sharp innovation analysts, overseeing complex data workflows in government databases, and seamlessly collaborating with cross-functional contractor teams.

Location: This is a hybrid position within commuting distance to our Arlington, VA office with the expectation of being in the office three days per week and sometimes more often based on customer needs. Occasional travel required within the DC metro area, around the US and internationally.  

What You Will Be Doing (Responsibilities):
  • Client & Stakeholder Management
    •  DIU Liaison: Serve as a trusted, day-to-day point of contact for the Defense Innovation Unit (DIU), ensuring alignment on strategic sourcing requirements, timelines, and program delivery.
    • Government Sourcing: Travel to and engage with military bases, combatant commands, and national laboratories to source high-impact, real-world problems.
    •  Multi-Contractor Collaboration: Maintain a high level of diplomatic and professional excellence while working side-by-side with other contracting firms embedded within the program to ensure unified execution.
  • Operational Leadership & Team Management
    • Team Management: Supervise, mentor, and task a dedicated team of innovation analysts responsible for problem discovery, research, and initial scoping.
    • Data & Knowledge Management: Oversee the integrity, formatting, and strict validation of sourced problem data as it is inputted into the DIU Problem Source Database. Ensure strict quality control so that problem descriptions are accurate, complete, and unclassified.
    • Problem Curation: Guide analysts in applying BMNT's problem curation framework to filter out simple procurement issues and isolate "wicked problems" ideal for lean prototyping.
    • Program Management: Shape program direction as well as opportunities for growth. Continuous improvement of tools and processes.
    • Contract/Financial Acumen: Manage and track the delivery of contract tasks including various reports and other deliverables. 
Experience and Qualifications You'll Need to Thrive in this Role:

Education & Experience

  • Education: Bachelor's degree or equivalent work experience.
  • Defense Ecosystem Fluency: At least 10 years of experience including 3-5+ years of experience working closely with the Department of Defense (DoD), national laboratories (FFRDCs/UARCs), or defense innovation entities (e.g., DIU, NSIN, DARPA, SOFWERX).
  •  Client & Government Advisory: Proven track record of managing government clients, navigating military hierarchies, and maintaining high customer satisfaction.
  • Supervisory Experience: At least 3+ years of experience directly managing small teams, analysts, or cross-functional project workflows.

Skills

  • The "Bilingual" Translator: Ability to deeply understand dense military requirements and translate them into lean, commercial-style problem statements that university students can grasp.
  • Data-Driven & Process-Oriented: Comfortable managing database workflows, auditing data inputs, and maintaining meticulous quality control under tight deadlines.
  • Communication and Collaboration: Exceptional interpersonal skills required to manage a fragmented stakeholder landscape, including government clients, academic partners, and competing/cooperating contractors. Strong leadership skills and experience managing up, down and across an organization.
  • Comfortable with Ambiguity: An entrepreneurial mindset that thrives in changing environments and can guide a team through evolving client requirements.

Preferred (But Not Required)

  •  Experience with Lean Startup methodologies, the Mission Model Canvas, or previous exposure to the Hacking for Defense (H4D) curriculum.

Additional Requirements

  • U.S. Citizenship required.
  • Occasional travel required within the DC metro area, around the US and internationally.
  • Passion for BMNT's mission and commitment to enabling innovation at scale within the federal enterprise.

What Success Looks Like for Year One

  • Client Retention & Trust: High performance marks and feedback from DIU stakeholders and government problem sponsors.
  • Team Utilization: High-quality output, professional growth, and efficient delivery from the supervised analyst team.
  • Database Accuracy & Volume: Successful curation and input of a target number of high-quality, validated problems into the DIU database per academic cycle.

If you are a self-starter with an obsession for outcomes, not activities and a history of achievements, and enjoy working on projects with collaborative and creative teams, this could be the right role for you!

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.


BMNT logo

About BMNT

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

11 - 50 Employees

Headquarters location

Palo Alto, CA, US

Year founded

2011

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