Problem Support Manager
Springfield, VA · On-site
The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place. Responsibilities : • ...
Problem Support Manager
Springfield, VA · On-site
The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place. Responsibilities : • ...
Problem Support Manager
Springfield, VA · On-site
Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...
Problem Support Manager
Springfield, VA · On-site
Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...
Problem Support Manager
Springfield, VA · On-site
$160K - $220K/yr
Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...
Problem Support Manager
Springfield, VA · On-site
$160K - $220K/yr
Responsibilities & Qualifications We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC. This team provides support services for Network(s ...
Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...
Responsible for communicating with the CBP Problem Manager and other GSs for all problems. * Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. * Responsible ...
Senior Dev Ops Engineer
Manassas, VA · On-site
$121K - $156K/yr
They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...
Senior Dev Ops Engineer
Manassas, VA · On-site
$121K - $156K/yr
They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...
Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...
Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...
Help Desk Analyst
Quantico, VA · On-site
$22 - $30.25/hr
Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes. • Coordinate with the Customer's Representatives ...
Help Desk Analyst
Quantico, VA · On-site
$22 - $30.25/hr
Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes. • Coordinate with the Customer's Representatives ...
Desktop Support Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Desktop Support Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Service Desk Manager
Springfield, VA · On-site
$94K - $122K/yr
Preferred Requirements Desired Experience: - ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) - Leading and managing tasks and personnel across geographically ...
Service Desk Manager
Springfield, VA · On-site
$94K - $122K/yr
Preferred Requirements Desired Experience: - ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) - Leading and managing tasks and personnel across geographically ...
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
Help Desk Analyst
Quantico, VA · On-site
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
Help Desk Analyst with Security Clearance
Quantico, VA · On-site
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
Help Desk Analyst with Security Clearance
Quantico, VA · On-site
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
Help Desk Analyst
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
Help Desk Analyst
$65K - $70K/yr
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Desktop Support Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Desktop Support Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Service Desk Manager with Security Clearance
Springfield, VA · On-site
$94K - $122K/yr
Preferred Requirements Desired Experience: - ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) - Leading and managing tasks and personnel across geographically ...
Service Desk Manager with Security Clearance
Springfield, VA · On-site
$94K - $122K/yr
Preferred Requirements Desired Experience: - ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) - Leading and managing tasks and personnel across geographically ...
End User Computing Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
End User Computing Manager with Security Clearance
Springfield, VA · On-site
$94K - $125K/yr
ServiceNow IT service management modules (Incident, Problem, Request, and Knowledge) and asset management modules (CMDB, ITAM, HAM, SAM) * Leading and managing tasks and personnel across ...
Technical Manager
Springfield, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Technical Manager
Springfield, VA · On-site
$140K - $190K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Network Program Manager
Springfield, VA · On-site
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Network Program Manager
Springfield, VA · On-site
$185K - $245K/yr
Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...
Problem Manager information
See Stafford, VA salary details
$34.2K is the 25th percentile. Wages below this are outliers.
$27.9K - $35.9K
32% of jobs
$35.9K - $43.8K
2% of jobs
$43.8K - $51.7K
11% of jobs
The median wage is $53.8K / yr.
$51.7K - $59.7K
22% of jobs
$59.7K - $67.6K
5% of jobs
$74.1K is the 75th percentile. Wages above this are outliers.
$67.6K - $75.5K
4% of jobs
$75.5K - $83.5K
4% of jobs
$83.5K - $91.4K
5% of jobs
$91.4K - $99.3K
6% of jobs
$99.3K - $107.3K
6% of jobs
$107.3K - $115.2K
2% of jobs
$27.9K
$61.3K
$115.2K
How much do problem manager jobs pay per year?
As of Aug 12, 2026, the average yearly pay for problem manager in Stafford, VA is $61,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $83,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?
To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.
What is the role of a problem manager?
A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.
What are the primary challenges a problem manager faces in their day-to-day work?
Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.
What does a problem manager do?
A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.
What is a problem manager?
A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What cities near Stafford, VA are hiring for Problem Manager jobs? Cities near Stafford, VA with the most Problem Manager job openings:
Akima rating
6.8
Based on 35 frontline employees who took The Breakroom Quiz
376th of 447 rated engineering
Job description
Job Summary:
Akima is an Alaska Native Corporation that supports its shareholder communities while delivering innovative IT solutions for government customers. The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place.
Responsibilities:
• Manages the hardware and software inventory and procurement.
• Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
• Comprehensive knowledge of the field's concepts and principles.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Responsible for managing the lifecycle of all network infrastructure problems.
• Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
• Responsible for performing trend analysis of incidents to prevent future incidents from happening.
• Responsible for problem identification, recording, investigation and diagnosis.
• Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
• Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
• Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
• Responsible for ensuring that all problems are properly resolved and closed.
• Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Qualifications:
Required:
• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.
Company:
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
Akima is an Alaska Native Corporation that supports its shareholder communities while delivering innovative IT solutions for government customers. The Problem Support Manager will manage the design and implementation of IT infrastructure and lead a team to ensure effective problem management processes are in place.
Responsibilities:
• Manages the hardware and software inventory and procurement.
• Develops analytical and reporting tools, feasibility studies, and recommendations for enhancements to the information technology infrastructure and its supporting hardware and software.
• Comprehensive knowledge of the field's concepts and principles.
• Leads and directs the work of other employees and has full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates results and performance, and assists with the development of new or modified budgets, strategic plans, or policies.
• Responsible for managing the lifecycle of all network infrastructure problems.
• Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors.
• Responsible for performing trend analysis of incidents to prevent future incidents from happening.
• Responsible for problem identification, recording, investigation and diagnosis.
• Responsible for communicating with the CBP Problem Manager and other GSs for all problems.
• Will act at the contract Point of Contract (POC) for all Problem oversight and coordination.
• Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process.
• Responsible for ensuring that all problems are properly resolved and closed.
• Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process.
Qualifications:
Required:
• Applicants must have the ability to obtain a CBP Background Investigation/clearance - required for consideration. Some billets may require DoD Secret or Top-Secret access.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA.
• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• Be proficient in project management and have knowledge of security and compliance issues.
Company:
Akima focuses on delivering services in the areas of logistics, IT, supply chain, systems engineering, construction and protective services. Founded in 1995, the company is headquartered in Herndon, USA, with a team of 5001-10000 employees. The company is currently Late Stage.
About Akima
Sourced by ZipRecruiter
As an Alaska Native Corporation headquartered in Herndon, Virginia, Akima is dedicated to delivering superior outcomes for our customers’ missions while simultaneously creating a long-lived asset for our Iñupiat shareholders. Akima maintains a portfolio of small businesses, 8(a) companies, and operating companies that deliver simplified and accelerated access to the products and services agencies need to ensure mission success.
Industry
Specialty trade contractors
Company size
5,001 - 10,000 Employees
Headquarters location
Herndon, VA, US
Year founded
1995