ZipRecruiter

Log In

1

Problem Manager Jobs in Stafford, VA (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

ASM Research

Change Manager

Manassas, VA · On-site

Experience with Incident and Problem Management processes. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to ...

ASM Research

Service Desk Manager

Lorton, VA · On-site

Collaborate with Network, Security, and Systems teams on incident/problem management and IT projects. * Identify trends in recurring issues and lead initiatives for root-cause resolution. * Ensure ...

TekSynap

Technical Manager

Springfield, VA · On-site

$140K - $190K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Network Program Manager

Springfield, VA · On-site

$185K - $245K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

TekSynap

Incident Support Manager

Springfield, VA · On-site

$155K - $220K/yr

Support includes providing real-time incident monitoring, predictive and proactive analysis and reporting, incident resolution and escalation, problem management and resolution, coordinating of ...

previous pagenext page

Showing results 21-40

All JobsProblem JobsProblem Manager JobsProblem Manager Jobs in Stafford, VA

Problem Manager information

See Stafford, VA salary details

$27.9K

$61.3K

$115.2K

How much do problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for problem manager in Stafford, VA is $61,271.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,400.00 and $83,800.00 per year, depending on experience, location, and employer.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

How much do problem managers make?

Problem managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior or specialized problem managers with certifications like ITIL may earn higher salaries, especially in large organizations or tech-focused environments.

Is problem management a good career?

Problem management is a valuable role within IT service management, focusing on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT service improvement.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and often hold certifications like ITIL to improve service stability and reduce downtime.

What cities near Stafford, VA are hiring for Problem Manager jobs?

Cities near Stafford, VA with the most Problem Manager job openings:

Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Stafford, VA as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $61,271 per year, or $29.5 per hour.

Help Desk Analyst

Agile Defense

Quantico, VA • On-site

$65K - $70K/yr

Other

Re-posted 3 days ago

Job description

About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition #: 1675
Job Title: Help Desk Analyst
Location: Quantico, VA
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
Job Description
The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment. The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions.
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure.
DUTIES
  • Provide service desk support to all customer IT groups for both unclassified and classified services.
  • Monitor and respond to support requests submitted through various channels-including phone, email, and the ticketing system-ensuring timely tracking, documentation, and resolution of incidents.
  • Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
  • Coordinate with the Customer's Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
  • Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
  • Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps. Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
  • Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.

Education and Background
  • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
  • ITILv4 (desired)

Years of Experience
A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
Required Skills
  • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
  • Demonstrated strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
  • Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.

Working Conditions
  • Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
  • Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages.
  • Strength Demands: 10 lbs. maximum lifting, occasional lift/carry of small articles.
  • Physical Requirements: Physical Requirements: Occasional standing; frequently walking and sitting. Regular use of hand and finger dexterity. Occasional climbing balancing, bending, stooping, kneeling or crawling. Regular communication. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

$65,000 - $70,000 a year
Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply