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Problem Manager Jobs in Suffolk, VA (NOW HIRING)

GDIT

INFORMATION TECHNOLIGY MANAGER

Virginia Beach, VA

$147K - $199K/yr

Execute network monitoring and problem management procedures, including responding to escalation thresholds that don't comply with requirements and adhere to defined policies. Required: * Must have ...

NexGen Data Systems

Project Manager (PM II)

Suffolk, VA · On-site

Participate in various ITSM roles and activities (as required) including but not limited to change management, incident management and problem management * Monitor, analyze and respond to alerts from ...

DLS Engineering

Systems Engineer

Elizabeth City, NC · On-site

Provide technical assistance to infrastructure stakeholders to resolve failures or address LAN- related issues, and support incident management and problem management activities. * Coordinate with ...

DLS Engineering

Systems Engineer

Elizabeth City, NC · On-site

Provide technical assistance to infrastructure stakeholders to resolve failures or address LAN- related issues, and support incident management and problem management activities. * Coordinate with ...

Sonic Drive-In

Manager -

Suffolk, VA

$39K/yr

As a Sonic Manager, your primary role is to serve our internal guest - the people who serve our ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

Sonic Drive-In

Manager -

Chesapeake, VA · On-site

$39K/yr

As a Sonic Manager, your primary role is to serve our internal guest - the people who serve our ... problem solve is an integral part of that drive. If you have two years of experience in the food ...

NEXCOMHQ

SUPPORT TECHNICIAN I

Virginia Beach, VA · On-site

$19.25/hr

Identifies and where possible corrects the problem. * Manages and controls all requests for information systems resources by using an automated help desk tracking system. Enters all requests for ...

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Problem Manager information

See Suffolk, VA salary details

$26.6K

$58.4K

$109.9K

How much do problem manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for problem manager in Suffolk, VA is $58,434.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $79,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a problem manager, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What is the role of a problem manager?

A problem manager is responsible for identifying, analyzing, and resolving the root causes of incidents to prevent future issues. They work closely with IT teams, utilize problem management tools, and follow ITIL best practices to improve service stability and reduce downtime.

What are the primary challenges a problem manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a problem manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What is a problem manager?

A problem manager is a professional responsible for identifying, analyzing, and resolving the root causes of incidents within an organization’s IT or service environment. They work to prevent recurring issues by implementing solutions and often use ITIL frameworks and tools to manage problem records and coordinate with technical teams.
What cities near Suffolk, VA are hiring for Problem Manager jobs? Cities near Suffolk, VA with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Suffolk, VA as of August 2026, with employment types broken down into 1% As Needed, 88% Full Time, 10% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $58,434 per year, or $28.1 per hour.

Technical Problem Solver Expert - Red X

TE Connectivity

Hampton, VA • On-site

$130K - $163K/yr

Full-time

Medical, Life, Retirement, PTO

Re-posted 2 days ago

TE Connectivity rating

7.6

Company rating: 7.6 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

82nd of 157 rated electronics manufacturers

Job description

Job Title: Technical Problem Solver Expert - Red X
Posting Start Date: 6/23/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
The Technical Problem Solver Expert leads the resolution of complex, high-impact technical issues using structured methodologies such as Shainin Red X and Six Sigma. This role drives measurable improvements in quality, cost, and delivery, while developing problem-solving capabilities across the organization.
Job Requirements
As a Technical Problem-Solving Expert, you will:
  • Solve complex and difficult technical problems
  • Lead a cross-functional team to apply diligently a structured problem-solving methodology (Shainin, Six Sigma or equivalent)
  • Define priorities
  • Proactively anticipate roadblocks to find solutions and escalate when needed
  • Ensure rigor and governance of Problem Solving methodologies across the organization
  • Coach and develop Problem Solver Practitioners
  • Select the projects that will have the highest impact across plants or business unit
  • Report out to Senior Management project progress, people development, savings

What your background should look like
Qualifications & Skills
  • Engineering degree (Physical, Mechanical, Electrical, Materials or related)
  • Shainin Red X Journeyman or Master certification (mandatory)
  • Six Sigma Black Belt or Master Black Belt preferred
  • 5-10 years' experience in Technical Problem solving
  • Proven track record solving complex technical issues
  • Strong analytical and problem-solving skills
  • Leadership and cross-functional team management
  • Apply statistical analysis (Minitab, JMP) to validate root causes and/or solutions
  • Understanding of engineering fundamentals
  • Strong attention to detail
  • Willing to develop others
  • Be a positive change agent

Impact
  • Reduce Cost of Poor Quality (CoPQ)
  • Improve product quality and customer satisfaction
  • Strengthen the Problem-Solving culture
  • Deliver measurable business impact

#LI-REMOTE #TANADC
Competencies
SET : Strategy, Execution, Talent (for managers)
COMPENSATION
• Competitive base salary commensurate with experience: $130,400 - $163,000 (subject to change dependent on physical location)
• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
• Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Job Locations:
Posting City: Hampton
Job Country: United States
Travel Required: 25% to 50%
Requisition ID: 154245
Workplace Type: Remote
External Careers Page: Quality

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