Problem Support Manager
Ashburn, VA · On-site
Required : • 6+ years of experience in problem or network support management. • Bachelor's in IT, Engineering, or related field. • ITIL v3 and CCNA certification. • Must have favorably passed ...
Problem Support Manager
Ashburn, VA · On-site
Required : • 6+ years of experience in problem or network support management. • Bachelor's in IT, Engineering, or related field. • ITIL v3 and CCNA certification. • Must have favorably passed ...
Problem Support Manager with Security Clearance
Springfield, VA · On-site
Retirement
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...
Problem Support Manager with Security Clearance
Springfield, VA · On-site
Retirement
Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. * Responsible for ...
Problem Support Manager with Security Clearance
Ashburn, VA · On-site
$95K - $145K/yr
Required Qualifications * 6+ years of experience in problem or network support management. * Bachelor's in IT, Engineering, or related field. * ITIL v3 and CCNA certification. Preferred ...
Problem Support Manager with Security Clearance
Ashburn, VA · On-site
$95K - $145K/yr
Required Qualifications * 6+ years of experience in problem or network support management. * Bachelor's in IT, Engineering, or related field. * ITIL v3 and CCNA certification. Preferred ...
Position Summary The Advanced Problem Resolution (APR) Lead is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise ...
Quick apply
Position Summary The Advanced Problem Resolution (APR) Lead is responsible for overall project management of complex, multi-task Tier 2 IT support operations within a large federal enterprise ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Management Opportunity - Fast-Track Leadership Career (Remote-AC)
Arlington, VA · Remote
Medical
Dental
Vision
Life
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven, ambitious individuals who are ready to build a long-term career in leadership. This remote ...
Management Opportunity - Fast-Track Leadership Career (Remote-AC)
Arlington, VA · Remote
Medical
Dental
Vision
Life
Management Opportunity - Leadership Development Track (Remote) Fisher Agencies is seeking driven, ambitious individuals who are ready to build a long-term career in leadership. This remote ...
Lead, Service Management
Richmond, VA · On-site
$15.75 - $20.75/hr
As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...
Lead, Service Management
Richmond, VA · On-site
$15.75 - $20.75/hr
As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Senior Dev Ops Engineer
Manassas, VA · On-site
$121K - $156K/yr
They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...
Senior Dev Ops Engineer
Manassas, VA · On-site
$121K - $156K/yr
They are seeking a Senior Dev Ops Engineer to resolve complex problem management issues, support audit processes, and enhance operational efficiency through automation and scripting. Responsibilities ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Richmond, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
Remote- Entry Level Manager
Arlington, VA · On-site +1
Medical
Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and continuous service improvement activities • Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends. • ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and continuous service improvement activities • Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends. • ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and continuous service improvement activities • Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends. • ...
IT Technical Services Manager
Suffolk, VA · On-site
... problem management and continuous service improvement activities • Perform trend analysis and reporting on incidents, problems, root cause analysis (RCAs), changes, and service level trends. • ...
Problem Management information
See Virginia salary details
$34K is the 25th percentile. Wages below this are outliers.
$27.8K - $35.6K
32% of jobs
$35.6K - $43.5K
2% of jobs
$43.5K - $51.4K
11% of jobs
The median wage is $53.5K / yr.
$51.4K - $59.3K
22% of jobs
$59.3K - $67.2K
5% of jobs
$73.6K is the 75th percentile. Wages above this are outliers.
$67.2K - $75.1K
4% of jobs
$75.1K - $83K
4% of jobs
$83K - $90.9K
5% of jobs
$90.9K - $98.7K
6% of jobs
$98.7K - $106.6K
6% of jobs
$106.6K - $114.5K
2% of jobs
$27.8K
$60.9K
$114.5K
How much do problem management jobs pay per year?
As of Aug 15, 2026, the average yearly pay for problem management in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.
What are some common challenges faced by professionals in problem management, and how can they be addressed?
Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.
What is problem management?
Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).
What are the key skills and qualifications needed to thrive as a problem management professional?
To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.
What is the difference between Problem Management vs Incident Management?
| Aspect | Problem Management | Incident Management |
|---|---|---|
| Primary Focus | Identifying and resolving root causes of issues | Restoring service quickly after disruptions |
| Activities | Analyzing problems, preventing future incidents | Logging, categorizing, and resolving incidents |
| Metrics | Number of problems resolved, root cause analysis effectiveness | Average resolution time, incident volume |
| Work Environment | IT support teams, service desks | IT support teams, service desks |
Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.
What job categories do people searching Problem Management jobs in Virginia look for?
The top searched job categories for Problem Management jobs in Virginia are:
What cities in Virginia are hiring for Problem Management jobs?
Cities in Virginia with the most Problem Management job openings:
Full-time
Re-posted 23 days ago
Job description
Job Summary:
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.
Computer World Services Corp. (CWS) is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The role involves ensuring the identification and elimination of root causes impacting network availability.
Responsibilities:
• Conduct root cause analysis (RCA) for recurring incidents.
• Maintain and manage problem records in ServiceNow.
• Identify corrective and preventive actions.
• Provide trend analysis reports to CBP stakeholders.
• Coordinate problem review boards and follow-up activities.
Qualifications:
Required:
• 6+ years of experience in problem or network support management.
• Bachelor’s in IT, Engineering, or related field.
• ITIL v3 and CCNA certification.
• Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
Preferred:
• CCNP or CompTIA Network+ certification.
• Experience with Federal ITIL processes.
Company:
Computer World Services Corp. is an information technology company specializing in end to end network operations and IT solutions. Founded in 1990, the company is headquartered in Falls Church, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About Computer World Services
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
Falls Church, VA, US
Year founded
1990