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Problem Management Jobs in Virginia (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Helpdesk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-TAUREAN

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-TAUREAN

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

ECS

Managed Services Manager - Journeyman

Fairfax, VA · On-site

Support incident and problem management processes to minimize service disruptions. * Manage escalations following operational procedures to ensure timely resolution. * Maintain comprehensive service ...

nLeague

Configuration Manager

Mechanicsville, VA · On-site

This role ensures accuracy, integrity, and traceability of Configuration Items (CIs), enabling effective incident, change, problem, and asset management. The Configuration Manager maintains the CMDB ...

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All JobsProblem Management JobsProblem Management Jobs in Virginia

Problem Management information

See Virginia salary details

$27.8K

$60.9K

$114.5K

How much do problem management jobs pay per year?

As of Jul 3, 2026, the average yearly pay for problem management in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Virginia? For Problem Management jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Virginia look for? The top searched job categories for Problem Management jobs in Virginia are:
What cities in Virginia are hiring for Problem Management jobs? Cities in Virginia with the most Problem Management job openings:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Virginia as of June 2026, with employment types broken down into 86% Full Time, 6% Part Time, 1% Temporary, and 7% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $60,898 per year, or $29.3 per hour.
Configuration Manager at VA

Configuration Manager at VA

Elite WorkForce Inc

Mechanicsville, VA • On-site

Contractor

Posted 26 days ago

Be an early applicant

Job description

Position:  Configuration Manager
Location: Mechanicsville, VA (23116)
Client: State of Virginia
Duration: 12+ Months

Job Description:
We are seeking a highly skilled Configuration Manager with ITIL certification to join our IT Service Management team. This role is pivotal in establishing and continuously improving the Configuration Management process within the ITSM framework, ensuring the accuracy and integrity of Configuration Items (CIs) and supporting seamless service delivery.

Key Responsibilities:

  • Manage the Configuration Management Database (CMDB) ensuring accuracy and compliance.
  • Collaborate with Change, Incident, and FinOps teams for effective service delivery.
  • Define policies for configuration item (CI) identification and reporting.
  • Monitor and audit configuration data for quality assurance.
  • Provide leadership on configuration management best practices across IT teams.

Key Technical Skills:

  • ITIL Foundation Certification (Intermediate or Expert preferred).
  • Extensive experience in Configuration Management within Azure environments.
  • Strong knowledge of Ivanti Neurons for ITSM.
  • Familiarity with automation tools and scripting (e.g., PowerShell, Python).
  • Understanding of ITIL v3/v4 processes, especially Configuration, Change, Incident, and Problem Management.

To Apply: Please send your resume to jobs@eliteworkforceinc.com with the subject "Resume Submission" for immediate attention.

Elite WorkForce logo

About Elite WorkForce

Sourced by ZipRecruiter

eliteworkforceinc is the name to be taken into account when it comes to any sort IT services neaed. With many years of expertise in the area and a team of experienced professionals working at their full potential, we have been able built not only websites, but a good brand name as well. With years, we have catered the needs of diverse clients. Web development along with design and mobile app development have been our forte. You will get the best end result in the genre and the personnel working for us are the backbone of the organization.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Morton Grove, IL, US

Year founded

2013

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