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Problem Management Jobs in Virginia (NOW HIRING)

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, VA · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Arlington, VA · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes. • Coordinate with the Customer's Representatives ...

CGI Inc.

Senior Operations Analyst (SRE)

Fairfax, VA · On-site

Automation & Problem Management • Build and maintain an active automation backlog and deliver automated runbooks on a quarterly basis. • Convert recurring incidents into problem records with RCA ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-TAUREAN

Service Desk Lead

Alexandria, VA

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

TekCommands Inc

Sr Mainframe Developer / Support

Mclean, VA · On-site

$49.50 - $63.75/hr

Experience with Job Scheduling, Incident management, Problem Management * Able to investigate complex business cases and come up with an explanation by code. * Previous experience in Banking is ...

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Virginia

Problem Management information

See Virginia salary details

$27.8K

$60.9K

$114.5K

How much do problem management jobs pay per year?

As of Aug 15, 2026, the average yearly pay for problem management in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in Virginia look for?

The top searched job categories for Problem Management jobs in Virginia are:

What cities in Virginia are hiring for Problem Management jobs?

Cities in Virginia with the most Problem Management job openings:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Virginia as of August 2026, with employment types broken down into 59% Full Time, and 41% Contract. Highlights an 100% In-person job distribution, with an average salary of $60,898 per year, or $29.3 per hour.

Remote- Entry Level Manager

AO Globe Life

Richmond, VA • On-site, Remote

Full-time

Medical

Re-posted 12 hours ago

Job description

Are you ready to revolutionize sales from the comfort of your own home? We're seeking exceptional leaders to join our remote team and take charge of our customer experience revolution!
The Opportunity
As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home. Key Responsibilities
  • Team Leadership: Guide and inspire your customer service representatives to deliver outstanding support
  • Performance Management: Monitor team metrics, provide coaching, and implement strategies for continuous improvement
  • Account Management: Oversee customer accounts, verify coverage eligibility, and review healthcare options.
  • Process Optimization: Identify and implement efficiencies to enhance customer satisfaction and team productivity
Qualifications
  • Proven experience in customer service leadership
  • Strong communication and interpersonal skills
  • Ability to thrive in a remote work environment
Benefits
  • Flexible work schedule
  • Comprehensive health insurance
  • Professional development opportunities
  • Performance-based bonuses
Why Join Us?
  • Be part of an innovative, remote-first company culture
  • Work with cutting-edge technology to streamline customer interactions
  • Opportunity for career growth and advancement
If you're passionate about customer service excellence and ready to lead a team in a dynamic, remote environment, we want to hear from you.
Apply now to become a key player in our customer service revolution!

Apply