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Problem Management Jobs in Virginia (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes. • Coordinate with the Customer's Representatives ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure. DUTIES * Provide ...

CSV-TAUREAN

Service Desk Lead

Alexandria, VA

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

CSV-Taurean

Service Desk Lead

Alexandria, VA · On-site

Manage incident, problem, and request fulfillment using ServiceNow. * Supervise technical personnel: scheduling, training, coaching, performance management. * Maintain/update knowledge bases and SOPs.

Accenuate IT Solutions

SRE ENGINEER/ MANAGER

Reston, VA · On-site

$59.25 - $78.75/hr

... problem management. - Collaborate with development, QA, and operations teams to implement shift-left testing practices (BDD, TDD, Unit, Regression). - Maintain architecture diagrams, knowledge ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA · On-site

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

Chenega Sentinel 360

Operations Manager

Chantilly, VA

$123K/yr

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives. * Develop and implement operational policies, procedures ...

TechFlow, Inc.

Help Desk Specialist

Arlington, VA · On-site

$45K - $50K/yr

Utilize problem management databases and help desk ticketing systems to track and resolve issues. * Coordinate with network services, software systems engineering, and applications development teams ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in Virginia

Problem Management information

See Virginia salary details

$27.8K

$60.9K

$114.5K

How much do problem management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for problem management in Virginia is $60,898.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Virginia? For Problem Management jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Virginia look for? The top searched job categories for Problem Management jobs in Virginia are:
What cities in Virginia are hiring for Problem Management jobs? Cities in Virginia with the most Problem Management job openings:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Virginia as of July 2026, with employment types broken down into 81% Full Time, 14% Part Time, 3% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $60,898 per year, or $29.3 per hour.
Help Desk Analyst

Help Desk Analyst

Agile Defense

Quantico, VA • On-site

$22 - $30.25/hr

Full-time

Posted 19 days ago

Job description

Job Summary:
Agile Defense is dedicated to providing innovative solutions to support the nation's critical missions. They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and service requests.
Responsibilities:
• Provide service desk support to all customer IT groups for both unclassified and classified services.
• Monitor and respond to support requests submitted through various channels—including phone, email, and the ticketing system—ensuring timely tracking, documentation, and resolution of incidents.
• Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
• Coordinate with the Customer’s Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
• Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
• Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps. Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
• Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.
Qualifications:
Required:
• Clearance Level: Secret, Must Have Clearance to Start
• IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
• A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
• Demonstrated strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
• Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.
Preferred:
• ITILv4 (desired)
Company:
Agile Defense is an information technology company located in Reston. It is a sub-organization of Agile-BOT. Founded in 1998, the company is headquartered in Reston, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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