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Problem Management Jobs (NOW HIRING)

ThinkHire LLC

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ITSM Manager ( REMOTE )

Charlotte, NC · Remote

$80K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Implement Problem Management processes, including integration with ITSM tools. Implement Root Cause Analysis documentation and processes for tracking RCAs and Post- Mortem events in support of the ...

Diverse Lynx

Availability Management

Charlotte, NC · On-site

... problem volume, aging, repeat incidents, root cause themes, remediation progress, and service ... management, and risk stakeholders to ensure problem records are actionable, root causes are ...

Pearson

Lead, Service Management

Salt Lake City, UT · On-site

$15.50 - $20.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Augusta, ME · On-site

$15.75 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Tallahassee, FL · On-site

$13.75 - $18.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Olympia, WA · On-site

$17 - $22.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Frankfort, KY · On-site

$14 - $18.25/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Montgomery, AL · On-site

$15.75 - $20.75/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

Pearson

Lead, Service Management

Bismarck, ND · On-site

$15.75 - $20.50/hr

As Lead, Service Operations & Cyber Risk, you own service operations end-to-end (incident and problem management), you lead the rapid response team during major incidents, and you own the platforms ...

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Problem Management information

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$28K

$61.4K

$115.5K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

More about Problem Management jobs

What cities are hiring for Problem Management jobs?

Cities with the most Problem Management job openings:

What states have the most Problem Management jobs?

States with the most job openings for Problem Management jobs include:

What job categories do people searching Problem Management jobs look for?

The top searched job categories for Problem Management jobs are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Project Leader (IT Service Management Specialist)

Apex Informatics

Boca Raton, FL • On-site

Other

Re-posted 14 days ago

Job description

Position Overview
  • The Project Leader/IT Service Management Specialist will play a pivotal role in supporting our organization's IT service delivery, ensuring effective management and continual improvement of critical IT processes. The successful candidate will work closely with cross-functional teams to implement best practices, drive process optimization, and uphold service quality standards using the ServiceNow platform.

Required Skillset
  • IT Change Management: Proven experience in planning, coordinating, and documenting changes within complex IT environments. Must demonstrate a strong grasp of risk assessment, change evaluation, and post-implementation review processes.
  • IT Incident Management: Experience in incident detection, prioritization, and resolution. Should possess the ability to minimize business impact through efficient response and escalation procedures.
  • IT Problem Management: In-depth knowledge of problem analysis, root cause identification, and long-term remediation strategies. Capable of driving proactive measures to prevent future incidents and problems.

Certifications and Qualifications
  • ITIL Foundations Certification: Candidate must hold a current ITIL Foundations certificate, evidencing a thorough understanding of IT service management principles and terminology.
  • Process Improvement Expertise: Demonstrated ability to identify opportunities for process enhancement across all three frameworks. Experience leading process reviews and implementing improvements that result in measurable service quality gains.
  • ServiceNow Platform Experience: Hands-on experience utilizing the ServiceNow platform to manage and optimize IT Change, Incident, and Problem Management workflows. Demonstrated ability to leverage ServiceNow's capabilities for process automation, reporting, and integration with other IT service management tools.

Key Responsibilities
  • Lead the development and continuous improvement of IT Change, Incident, and Problem Management processes, ensuring alignment with industry standards and organizational objectives.
  • Act as Incident Manager and/or Major Incident Manager during high priority incidents, coordinating rapid response, communication, and resolution efforts to minimize business impact and ensure timely restoration of services.
  • Collaborate with stakeholders to analyze existing workflows, recommend enhancements, and implement changes that increase efficiency and reduce risk.
  • Monitor process performance metrics and provide regular reporting to management, highlighting achievements and areas for further improvement.
  • Deliver training and guidance to IT teams on best practices and updated procedures for managing changes, incidents, and problems.

Candidate Profile
  • The ideal candidate will be an analytical thinker with a passion for process optimization and service excellence. Strong communication and stakeholder management skills are essential.
  • The candidate should have a track record of successful project delivery in IT Service Management environments and be committed to ongoing professional development.

Education
  • Bachelor's degree in Computer Science, Information Systems, Business Administration or
  • other related field or equivalent work experience.

Experience
  • A minimum of two (2) years' experience is required.

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