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Problem Management Jobs (NOW HIRING)

Humana

$93K - $128K/yr

The Senior Problem, Incident and Event Management Engineer is responsible for managing the full lifecycle of incidents from detection through resolution. This role requires strong leadership ...

Humana

$93K - $128K/yr

The Senior Problem, Incident and Event Management Engineer is responsible for managing the full lifecycle of incidents from detection through resolution. This role requires strong leadership ...

Shield

Service Desk Manager - Tier II

Anaheim, CA · Remote

$93K - $108K/yr

Lead, mentor, and inspire a geographically distributed Incident and Problem Management team, fostering accountability, quality, and a positive, collaborative environment. * Demonstrate strong ...

Seven Seven Software

Database Management

Tampa, FL · On-site

Update and manage problem tickets appropriately Provide ongoing feedback to production support teams Review production changes and adhere to change management guidelines Learn and be proficient with ...

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$28K

$61.4K

$115.5K

How much do problem management jobs pay per year?

As of Jun 8, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

More about Problem Management jobs
What cities are hiring for Problem Management jobs? Cities with the most Problem Management job openings:
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Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Support Manager with Security Clearance

Computer World Services Corp

Ashburn, VA

Other

Posted 16 days ago

Job description

CWS seeks a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection's (CBP) Network Operations Center (NOC) contract. The Problem Support Manager leads the Problem Management function, ensuring identification and elimination of root causes impacting network availability. Duties & Responsibilities * Conduct root cause analysis (RCA) for recurring incidents.
* Maintain and manage problem records in ServiceNow.
* Identify corrective and preventive actions.
* Provide trend analysis reports to CBP stakeholders.
* Coordinate problem review boards and follow-up activities. Required Qualifications * 6+ years of experience in problem or network support management.
* Bachelor's in IT, Engineering, or related field.
* ITIL v3 and CCNA certification. Preferred Qualifications * CCNP or CompTIA Network+ certification.
* Experience with Federal ITIL processes. Place of Performance * Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities). Clearance * Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP. Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations. Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected] We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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