Problem Management Jobs in Illinois (NOW HIRING)

Enterprise Technology & Infrastructure

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The Security Problem Management Principle leads the identification, analysis, and resolution of systemic security problems. This role works across Security, Engineering, Infrastructure, Product, and Risk teams to determine root causes, prevent recurrence, and ensure corrective actions are completed. The ideal candidate combines security knowledge, structured problem-solving, program management, and the ability to influence technical and business stakeholders. They promote a blameless learning culture while maintaining clear ownership and accountability for risk reduction.

• Own the end-to-end security problem management lifecycle, from problem identification through closure and effectiveness validation.
• Identify recurring incidents, control failures, vulnerabilities, and operational trends that require deeper investigation.
• Facilitate root-cause analyses and post-incident reviews using structured methods such as five whys, fault-tree analysis, and causal analysis.
• Create and maintain high-quality problem records containing impact, contributing factors, root cause, risk, corrective actions, owners, and deadlines.
• Distinguish root causes from symptoms and ensure remediation addresses systemic weaknesses.
• Partner with incident response teams to transition significant incidents into formal problem investigations.
• Track corrective and preventive actions to completion, escalating overdue or blocked work when necessary.
• Validate that remediation is effective and has not merely transferred risk to another system or team.
• Analyze incident, vulnerability, and control-failure data to identify emerging patterns and systemic risks.
• Develop metrics and reporting for senior leadership, including recurrence rates, remediation aging, overdue actions, and risk reduction.
• Improve problem-management processes, standards, templates, tooling, and governance.
• Promote blameless reviews that encourage transparency, learning, and sustainable engineering improvements.
• Maintain alignment with security policies, risk-management requirements, and relevant regulatory obligations.

This candidate must be a U.S. citizen (U.S. born or naturalized) operating on U.S. Soil who does not hold dual citizenship with the ability to meet customer and government screening standards applicable to this role.

• 10+ years of experience in cybersecurity, security operations, incident response, problem management, risk management, reliability engineering, or a related discipline.
• Strong understanding of security incidents, vulnerabilities, controls, threat scenarios, and technical risk.
• Demonstrated experience facilitating root-cause analyses or post-incident reviews.
• Ability to translate complex technical findings into clear business risks, decisions, and actions.
• Strong program-management skills, including ownership tracking, prioritization, dependency management, and executive communication.
• Ability to work effectively across engineering, operations, product, legal, compliance, and leadership teams.
• Excellent written and verbal communication skills.
• Sound judgment and the ability to challenge incomplete analyses or insufficient remediation constructively.

• Experience in a large-scale cloud, SaaS, or enterprise technology environment.
• Familiarity with security operations centers, incident-command practices, vulnerability management, and threat intelligence.
• Knowledge of frameworks such as NIST CSF, NIST 800-61, ISO 27001, ITIL, or similar standards.
• Experience with operational data analysis, dashboards, case-management systems, or work-tracking tools.
• Relevant certifications such as CISSP, CISM, CRISC, GIAC, ITIL, or PMP.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

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Salesforce offers a variety of benefits to help you live well including:

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits.

Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

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