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Problem Management Jobs in Illinois (NOW HIRING)

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

Alliant

Lead Product Manager ITSM/ITOM

Chicago, IL · On-site

$92K - $144K/yr

Drive Incident and Problem Management practices to improve service restoration, root cause analysis, trend identification, and prevention of recurring issues through durable corrective actions.

AO Globe Life

Remote- Entry Level Manager

Arlington, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Chicago, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

AO Globe Life

Remote- Entry Level Manager

Richmond, IL · On-site +1

Performance Management : Monitor team metrics, provide coaching, and implement strategies for continuous improvement * Account Management : Oversee customer accounts, verify coverage eligibility, and ...

Tata Consultancy Service Limited

Zone Manager

Chicago, IL · On-site

$90K - $115K/yr

ITIL based service management (Incident, Problem, Change) * Stakeholder and customer relationship management * Performance monitoring, reporting, and governance * Continuous improvement and service ...

Omni Inclusive

Tableau Developer

Chicago, IL · On-site

... problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.

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All JobsProblem Management JobsProblem Management Jobs in Illinois

Problem Management information

See Illinois salary details

$27.1K

$59.5K

$111.9K

How much do problem management jobs pay per year?

As of Jul 2, 2026, the average yearly pay for problem management in Illinois is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Illinois? For Problem Management jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Illinois look for? The top searched job categories for Problem Management jobs in Illinois are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Illinois as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.
Senior Problem, Incident and Event Management Engineer

Senior Problem, Incident and Event Management Engineer

Humana

Chicago, IL • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

155th of 277 rated insurance

Job description

Become a part of our caring community
The Senior Problem, Incident, and Event Management Engineer is responsible for advancing enterprise event correlation, observability, and incident detection capabilities to proactively identify and mitigate service disruptions before user impact. This role specializes in leveraging platforms such as Splunk, Dynatrace, and ServiceNow to aggregate, correlate, and operationalize data across multiple systems to drive timely escalation and resolution of critical incidents.
This position plays a key role in evolving from reactive incident response to data-driven, predictive operations, utilizing CMDB-driven context, criticality tiering, and advanced analytics to prioritize and escalate issues with significant business impact.
Key ResponsibilitiesEvent Correlation & Observability Engineering
  • Design, configure, and continuously improve event correlation rules and alerting strategies across platforms such as Splunk ITSI and Dynatrace
  • Integrate data from multiple monitoring, application, and infrastructure sources to create meaningful, actionable events
  • Normalize and enrich event data using standardized fields and metadata to improve correlation accuracy and reduce noise
  • Drive reduction of false positives and duplicate alerts through correlation, aggregation, and suppression strategies
Dashboarding & Data Visualization
  • Develop and maintain operational and executive dashboards in Splunk and other reporting tools
  • Translate technical telemetry into clear, business-aligned insights, highlighting service health, degradation, and emerging risks
  • Partner with command center, TOC, and incident teams to ensure dashboards support real-time decision making and escalation
Incident Detection & Escalation
  • Leverage correlated event data and observability insights to trigger proactive incident identification prior to user-reported impact
  • Apply criticality tiering and CMDB data to assess business impact and drive proper prioritization and escalation paths
ServiceNow Integration & ITSM Enablement
  • Partner with ServiceNow stakeholders to improve workflows, reporting, and automation capabilities
CMDB & Data-Driven Decisioning
  • Leverage CMDB relationships and service mapping where available to enrich event data with application, infrastructure, and business context
  • Utilize service ownership, business criticality, and operational hours data to inform prioritization decisions
  • Partner with CMDB and service mapping teams to improve data quality and completeness
Trend Analysis & Continuous Improvement
  • Analyze patterns across incidents, alerts, and events to identify systemic issues and opportunities for improvement
  • Partner with Problem Management to eliminate recurring issues through structural fixes
  • Drive improvements in monitoring coverage, alert quality, and detection speed
  • Contribute to a shift toward predictive, AIOps-driven operations

Use your skills to make an impact

Required Qualifications

    • 3-5+ years of experience in Incident, Event, or Problem Management
    • Hands-on experience with Splunk (preferably ITSI) and Dynatrace or similar observability platforms
    • Experience building dashboards, reports, and analytics to support operational decision-making
    • Experience with ServiceNow ITSM, including incident lifecycle management and reporting
    • Strong analytical skills with the ability to correlate data across multiple systems and platforms
    • Experience working with event correlation, alerting strategies, or AIOps concepts
    • Ability to assess business impact using priority models, criticality tiers, and service context
    • Strong communication skills with the ability to translate technical findings into actionable insights

Preferred Qualifications

    • Experience with CMDB, service mapping, or application dependency mapping
    • Exposure to enterprise monitoring ecosystems (e.g., APM, synthetic monitoring, infrastructure monitoring)
    • Experience supporting command center, TOC, or major incident management environments
    • Knowledge of ITIL frameworks and service management best practices
    • Experience with automation or scripting (Python, PowerShell, or similar)
  • Bachelor's Degree in Business, Computer Science, or a related field or equal experience
  • ITIL v5 certification
  • Previous experience in the health care industry

Additional Information:

Limited Geography Remote - This is a remote position but located within a specific geography.

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
Satellite, cellular and microwave connection can be used only if approved by leadership.
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Work at Home Requirements To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$89,000 - $121,400 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Benefits

Hours and flexibility

Workplace

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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