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Problem Management Jobs in Illinois (NOW HIRING)

Beyond Finance

Production Support Engineer

Chicago, IL · On-site

$43.25 - $56.50/hr

Lead problem management. Identify systemic trends and partner with Product teams to prioritize permanent fixes over temporary band-aids. * Drive continuous improvement by identifying and implementing ...

Collabera

Senior Network Engineer

Rolling Meadows, IL · On-site

$104K - $143K/yr

Candidate will provide direct support of Problem Management process, including Post-Mortem participation and presentations. Candidate will help govern device remediation and Operational Resiliency ...

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Problem Management information

See Illinois salary details

$27.1K

$59.5K

$111.9K

How much do problem management jobs pay per year?

As of Jul 2, 2026, the average yearly pay for problem management in Illinois is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Illinois? For Problem Management jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Illinois look for? The top searched job categories for Problem Management jobs in Illinois are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Illinois as of June 2026, with employment types broken down into 85% Full Time, 11% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.
Chicago - IT Operations Engineer

Chicago - IT Operations Engineer

Winston & Strawn LLP

Chicago, IL • On-site

$115K - $130K/yr

Other

Medical, Retirement

Posted 21 days ago

Job description

About us

At Winston Taylor, we set the standard, together.

Winston Taylor is a transatlantic law firm built for the businesses, people, and markets driving capital and innovation. Here, you're in the room. In the action. Sleeves rolled up.

You'll work with leading clients. Disruptors. Fast-growth companies. And help them to stay one step ahead of the moment and make critical decisions that shape their future. We're present in the U.S., U.K., Europe, Latin America, and the Middle East, combining the scale and speed that clients demand.

You'll be trusted with real responsibility from the outset and build experience through hands-on work. We take your progression personally. We provide the platform. You shape the work around your goals and aspirations.

Step into the moments that matter. Join Winston Taylor.

Position summary

Responsible for automation, administration, and operational support of a complex enterprise IT environment, including identity and access management, network and application monitoring, email and spam filtering, SaaS platforms, file and print services, and secure file transfer systems. Leverages PowerShell and Active Roles to automate operational workflows, provides tier three incident, service request and problem management support, and partners crossfunctionally to improve monitoring, reliability, and compliance with security and operational standards.

Position responsibilities

  • Network / Application Monitoring and Triage.
  • Run automation of operational activities utilizing PowerShell, ActiveRoles Server, etc.
  • Assist in Developing integrations of new IT projects into Operational Support Processes.
  • Act as liaison with Identity, Collaboration, Infrastructure and Application teams to enhance monitoring, identify recurring issues, propose process enhancements while maintaining ownership through the process.
  • Provide tier three incident service request and problem management support to Technical Support teams. Work with appropriate engineers, support personnel, and vendors to resolve issues accurately and within reasonable time limits.
  • Administer, Maintain, and support Operations platforms including but not limited to monitoring, two-factor authentication, printing, identity, SaaS, automation, collaboration, networking and Infrastructure.
  • Performs system administration procedures, adhering to Winston and IS network and security policies, procedures and standards.
  • Provide weekend and after-hours support as required by the position.
  • Responsible for basic email administration and troubleshooting including but not limited to spam, virus filtering, and message tracking.
  • Provision network and application user accounts including network login, email, document management, fax, file transfer, etc.

Experience, skills, and qualifications

  • Associate's degree required. Bachelor's degree preferred.
  • 3+ years in IT operations with experience working with ITSM platforms required.
  • Experience with a variety of technical systems, including Microsoft technologies, Cisco, Meraki, VMWare required.
  • Must live within a commutable distance to a firm office with the ability to come into the office 3-4 days per week.
  • Network / Application monitoring and troubleshooting experience in an Enterprise IT environment.
  • Experience in documenting all work in an ITSM platform.
  • Experience implementing best practices in the "run" phase of IT systems.
  • Knowledge of LAN and WAN terminologies, technologies and topologies.
  • Knowledge of Internet Service Providers with troubleshooting
  • Microsoft and/or Cisco certifications preferred.
  • Azure, AD, Entra and M365 administration experience
  • Prior experience with scripting languages and APIs
  • Ability to manage large workloads, while producing quality work in a fast-paced environment with interruptions, deadlines and context switching.
  • Top-notch analytical skills; methodical and detail-oriented, planner and problem-solver; ability to eliminate variables, prioritize requirements, identify root causes and present objective, organized information to customers, internal and external partners
  • Accessibility outside normal business hours when required

BENEFITS

Winston offers comprehensive benefits that provide a full spectrum of coverage and support for our full-time employees and their families. Additional information about benefits and rewards can be found here.

SALARY

Illinois applicants only: The target annual salary range for this role is currently $115,000-$130,000 based on a regular, full-time schedule. The amount of compensation offered will be determined by several factors, including but not limited to experience, qualifications, market data and internal equity. Total compensation includes a comprehensive healthcare benefits package, yearly retirement contribution, and may include an annual discretionary merit bonus.

We are an equal opportunity employer and welcome applicants from all backgrounds and experiences. #LI-DC2

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