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Problem Management Jobs in Illinois (NOW HIRING)

Scientel Solutions

NOC Technician

Aurora, IL

Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution. They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the ...

FXI

Quality Problem Solving Engineer

West Chicago, IL · On-site

$73K - $95K/yr

As a Quality Problem Solving Engineer you will drive quality improvement, root cause analysis, and ... Support Customer Quality Management by leading customer issue investigations, communicating ...

New

Info-Ways

ITSM Tool Manager (ServiceNow)

Waukegan, IL

$51.25 - $70.50/hr

Configuration / Development knowledge of:- Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB , Service Requests and SLM ...

Goli Tech

Sr. Seeburger Integration Engineer

Decatur, IL · On-site

$100K - $135K/yr

Awareness of incident management change management problem management process and Release Management. * Ensure data compliance and security in all integration processes. * Document workflows ...

IT America Inc

ServiceNow Developer

Libertyville, IL · On-site

$52.50 - $72.25/hr

Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. * Monitor, analyze, and report on change ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

Administrative and operational server support, project support; incident, change and problem management implementation & resolution, operating system security management, installation, configuration ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

Administrative and operational server support, project support; incident, change and problem management implementation & resolution, operating system security management, installation, configuration ...

MDAEdge

OpCenter Discrete MES Developer

Chicago, IL · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

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All JobsProblem Management JobsProblem Management Jobs in Illinois

Problem Management information

See Illinois salary details

$27.1K

$59.5K

$111.9K

How much do problem management jobs pay per year?

As of Jul 24, 2026, the average yearly pay for problem management in Illinois is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What jobs in the US pay 300,000 a year?

In the field of Problem Management, senior roles such as Problem Manager or IT Service Manager can reach or exceed a $300,000 annual salary with extensive experience, certifications, and leadership responsibilities. High-level positions in IT, finance, or executive management often offer salaries in this range, especially in large organizations or specialized industries.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What degree is best for MIS jobs?

For a problem management role, a bachelor's degree in Management Information Systems (MIS), Computer Science, Information Technology, or related fields is typically preferred. Advanced positions may require a master's degree or relevant certifications such as ITIL or COBIT to demonstrate expertise in IT service management and problem resolution.

What is the work of problem management?

Problem management is a key function in IT service management that involves identifying, analyzing, and resolving the root causes of incidents to prevent future issues. It requires strong analytical skills, knowledge of ITIL processes, and often uses tools like ticketing systems to track problems and solutions.

What career is best for problem solvers?

Problem Management is a role that suits individuals with strong analytical and troubleshooting skills, often working in IT or service management environments. Success in this career typically requires certifications like ITIL and proficiency with tools for incident tracking and root cause analysis.
What are popular job titles related to Problem Management jobs in Illinois? For Problem Management jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Illinois look for? The top searched job categories for Problem Management jobs in Illinois are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Illinois as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.
NOC Technician

NOC Technician

Scientel Solutions

Aurora, IL

Other

Posted 9 days ago

Job description

The Scientel Solutions NOC is staffed 24x7x365 and is responsible for monitoring the network, performing troubleshooting, interfacing with the customer, leading the incident/problem management process, and ensuring timely resolution to issues. Network Operations Technicians are responsible for monitoring systems to ensure that devices are operating as intended and document findings. Technicians will perform Tier 2 troubleshooting, escalation, incident management, and problem resolution.

They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the appropriate support teams, if needed. The Network Operations Technicians will need to respond to escalated issues and provide support for networking technologies such as routers/switches/hubs, firewalls, and TCP/IP protocols. The position will be expected to interact heavily with various customers, both internal and external, to promptly resolve issues ensuring customer satisfaction, and SLAs are adhered to.

They act as a vital link between the customer, equipment, and the Tier I and Tier 3 functions of the NOC. Technicians provide technical assistance and prioritization to the assigned NOC shift ensuring completion of daily tasks and workflows.

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