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Problem Management Jobs in Illinois (NOW HIRING)

ClifyX

EDI HQ Developer

Decatur, IL · On-site

... management problem management process and Release Management • Familiarity with ERP systems like SAP, Oracle, or others. • Strong problem-solving and communication skills. Qualifications

Syntricate Technologies

EDI HQ Developer

Decatur, IL · On-site

... management problem management process and Release Management • Familiarity with ERP systems like SAP, Oracle, or others. • Strong problem-solving and communication skills. Qualifications

Swoon Group

Application Developer Expert

Chicago, IL · On-site

$60 - $70/hr

Partner with cross-functional business and technology stakeholders to troubleshoot complex issues, optimize business processes, and adhere to ITIL change and problem management frameworks.

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71 - $89/hr

Work with other team members to give input to and support our other incident and problem management processes. * Complete ad-hoc and ongoing projects on an as-needed basis. Qualifications * 1 year of ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Work with other team members to give input to and support our other incident and problem management processes. Complete ad-hoc and ongoing projects on an as-needed basis Qualifications 1 year of ...

Rivian

IT Factory Incident Project Manager

Normal, IL · On-site

$71K - $88K/yr

Work with other team members to give input to and support our other incident and problem management processes. Complete ad-hoc and ongoing projects on an as-needed basis Qualifications 1 year of ...

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Showing results 21-40

All JobsProblem Management JobsProblem Management Jobs in Illinois

Problem Management information

See Illinois salary details

$27.1K

$59.5K

$111.9K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in Illinois is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What job categories do people searching Problem Management jobs in Illinois look for?

The top searched job categories for Problem Management jobs in Illinois are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.

EDI HQ Developer

ClifyX

Decatur, IL • On-site

Full-time

Re-posted 23 days ago

Job description

Job Summary:
ClifyX is seeking an EDI HQ Developer to enhance their integration capabilities. The role involves collaborating with clients to develop scalable EDI solutions, managing EDI transmissions, and onboarding new trading partners.
Responsibilities:
• Candidates should have 10+ years of Hands-on experience with EDI HQ middleware tool.
• Collaborate with clients to understand integration requirements and translate them into scalable solutions.
• Monitor and manage EDI transmissions, troubleshoot errors, and resolve failed transactions.
• Develop and maintain EDI mappings and configurations.
• Onboard new trading partners (suppliers, carriers, marketplaces) and oversee EDI certification.
• Monitor system alerts and logs for EDI transactions errors.
• Support existing integrations and troubleshoot technical issues
• Assist with onboarding and testing new trading partners (vendors, 3PLs, carriers).
• Maintain detailed documentation of mappings, standards, and partner specs.
• Work with protocols such as As2, SFTP, FTP etc
• Awareness of incident management change management problem management process and Release Management
• Familiarity with ERP systems like SAP, Oracle, or others.
• Strong problem-solving and communication skills.
Qualifications:
Required:
• 10+ years of Hands-on experience with EDI HQ middleware tool.
• Collaborate with clients to understand integration requirements and translate them into scalable solutions.
• Monitor and manage EDI transmissions, troubleshoot errors, and resolve failed transactions.
• Develop and maintain EDI mappings and configurations.
• Onboard new trading partners (suppliers, carriers, marketplaces) and oversee EDI certification.
• Monitor system alerts and logs for EDI transactions errors.
• Support existing integrations and troubleshoot technical issues.
• Assist with onboarding and testing new trading partners (vendors, 3PLs, carriers).
• Maintain detailed documentation of mappings, standards, and partner specs.
• Work with protocols such as As2, SFTP, FTP etc.
• Awareness of incident management change management problem management process and Release Management.
• Familiarity with ERP systems like SAP, Oracle, or others.
• Strong problem-solving and communication skills.
Company:
ClifyX provides innovative business solutions which satisfy requirements for mission-critical reliability, scalability, interoperations. Founded in 1998, the company is headquartered in South Plainfield, USA, with a team of 501-1000 employees. The company is currently Late Stage.
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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