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Problem Management Jobs in Illinois (NOW HIRING)

Goli Tech

Sr. Seeburger Integration Engineer

Decatur, IL · On-site

$100K - $135K/yr

Awareness of incident management change management problem management process and Release Management. * Ensure data compliance and security in all integration processes. * Document workflows ...

PetSmart Careers

PetsHotel Lead

Chicago, IL

$15.58 - $29.27/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

IT America Inc

ServiceNow Developer

Libertyville, IL · On-site

$52.50 - $72.25/hr

Configure, manage, and optimize Change and Problem Management processes in ServiceNow for IT infrastructure, ensuring alignment with ITIL best practices. * Monitor, analyze, and report on change ...

Bactech

System Administrator

Rolling Meadows, IL

Administrative and operational server support, project support; incident, change and problem management implementation & resolution, operating system security management, installation, configuration ...

Bactech

System Administrator

Rolling Meadows, IL · On-site

Administrative and operational server support, project support; incident, change and problem management implementation & resolution, operating system security management, installation, configuration ...

CodeForce

Senior Network Engineer

Itasca, IL

$101K - $138K/yr

Drive operational excellence using ITIL processes including but not limited to incidence management, change management, problem management, capacity management and IT Service continuity management

Northern Trust

Sr. Principal, DevOps

Chicago, IL · On-site

$133K - $172K/yr

Incident & Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release ...

Northern Trust

Sr. Principal, DevOps

Chicago, IL

$134K - $172K/yr

Incident & Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release ...

Northern Trust

Sr. Principal, DevOps

Chicago, IL · On-site

$133K - $172K/yr

Incident & Problem Management: Lead major incident response, root cause analysis, and problem management processes across platform services. Coordinate with ServiceNow for change and release ...

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All JobsProblem Management JobsProblem Management Jobs in Illinois

Problem Management information

See Illinois salary details

$27.1K

$59.5K

$111.9K

How much do problem management jobs pay per year?

As of Jun 10, 2026, the average yearly pay for problem management in Illinois is $59,522.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,500.00 and $81,400.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in Problem Management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is Problem Management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a Problem Management professional, and why are they important?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What are popular job titles related to Problem Management jobs in Illinois? For Problem Management jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Problem Management jobs in Illinois look for? The top searched job categories for Problem Management jobs in Illinois are:
Problem Management jobs near you
Infographic showing various Problem Management job openings in Illinois as of June 2026, with employment types broken down into 65% Full Time, 30% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,522 per year, or $28.6 per hour.
Sr. Seeburger Integration Engineer

Sr. Seeburger Integration Engineer

Goli Tech

Decatur, IL • On-site

$100K - $135K/yr

Contractor

Posted 27 days ago

Job description

Job Description:

  • Design, develop and maintain B2B/EDI Integrations using Seeburger BIS platform.
  • Collaborate with clients to understand integration requirements and translate them into scalable solutions.
  • Implement file transfers, mappings and partner configurations.
  • Working on preparing EDI implementation guidelines and Mapping specifications working along with Business and also be able to reverse engineer.
  • Should be able to design enhance and build new process with SEEBURGER BIS Process Designer.
  • Support existing integrations and troubleshoot technical issues.
  • Coordinate with internal and external stakeholders to ensure successful project delivery.
  • Work with protocols such as As2, SFTP, FTP, OFTP and APIs.
  • Awareness of incident management change management problem management process and Release Management.
  • Ensure data compliance and security in all integration processes.
  • Document workflows, technical specifications and configuration changes.
  • Strong understanding of EDI standards (EDIFACT, ANSI X12, XML, etc.)..
  • Hands-on experience with SEEBURGER tools: Mapping Designer, Process .
  • Designer, and Business Integration Converter (BIC).
  • Familiarity with ERP systems like SAP, Oracle, or others..
  • Proficiency in scripting and working with communication protocols.
  • Strong problem-solving and communication skills.
Skills

Mandatory Skills : Seeburger, EDI, Integration

Required Skills : Embedded Software Integration

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No