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Problem Management Jobs (NOW HIRING)

ASM Research

Problem Manager, Mid

Apply ITIL-aligned problem management practices and ensure integration with incident, change, and configuration management processes. * Lead and facilitate technical problem reviews and ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA

$160K - $220K/yr

... Problem Support Manager to join our team supporting a National law enforcement agency NOC ... This team provides support services for Network(s) Management, Operations, and Maintenance for all ...

MicroTech

Problem Support Manager

Orlando, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsible for making temporary solutions (workarounds) available to incident management and for ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

TekSynap

Problem Support Manager

Ashburn, VA · On-site

$160K - $220K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This team provides support services for Network(s) Management, Operations, and Maintenance for all ... Responsible for problem identification, recording, investigation and diagnosis. Responsible for ...

Livenation

IT Incident Management Lead

Beverly Hills, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

THE ROLE The Problem & Incident Management Lead is responsible for the governance, execution, and continuous improvement of enterprise Incident Management and Problem Management processes. This role ...

PLACE

WE HAVE A $250,000 PROBLEM!

Sarasota, FL · On-site

$150K - $250K/yr

  • Medical

Excellent time management skills About-our-team About The Furlan Group Welcome to The Furlan Group, where your career aspirations come to life! Our mission is to serve clients with unmatched ...

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Problem Management information

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$28K

$61.4K

$115.5K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in the United States is $61,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $84,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

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What states have the most Problem Management jobs?

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Problem Management jobs near you
Infographic showing various Problem Management job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $61,425 per year, or $29.5 per hour.

Problem Manager, Mid

ASM Research

Remote

Full-time

Re-posted 3 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The Problem Manager, Mid oversees the lifecycle of problems within enterprise IT services to identify root causes of recurring incidents and implement permanent corrective actions. This role leads structured investigations into major and recurring issues, coordinating cross-functional technical teams to diagnose underlying faults and design sustainable fixes. The manager prioritizes problems based on impact and urgency, manages the problem backlog, and ensures tight linkage with incident, change, and release processes to protect the availability of mission-critical systems.
Key Responsibilities
  • Own the end-to-end problem lifecycle, from detection and logging through investigation, remediation, and closure.
  • Apply ITIL-aligned problem management practices and ensure integration with incident, change, and configuration management processes.
  • Lead and facilitate technical problem reviews and investigations, using methods such as 5 Whys, fishbone diagrams, and timeline analysis to identify root causes.
  • Analyze incident trends, recurring outage patterns, and monitoring data to proactively identify candidate problems and initiate improvement efforts.
  • Maintain and curate a known error database and problem knowledge base so workarounds and lessons learned are documented and reused across support teams.
  • Coordinate with change management to plan and validate problem-related changes, ensuring fixes are tested and verified in production.
  • Track and report problem management metrics (for example, recurring incident counts, mean time to resolve problems, backlog aging) and use them to drive service improvement.
  • Communicate root causes, remediation plans, and progress clearly to technical teams, service owners, and business stakeholders.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field, or equivalent relevant experience.
  • Typically 4-7 years of experience in problem management, incident management, or related IT operations roles.
  • Strong understanding of problem management principles, frameworks, and best practices (for example, ITIL).
  • Proficiency using problem and incident management tools and systems and experience conducting root cause analysis and implementing corrective actions.
  • Strong problem-solving, analytical, communication, and organizational skills, with the ability to manage and prioritize multiple problems.
  • Must have a current secret security clearance.

Preferred Qualifications
  • Experience working in highly regulated federal IT environments.
  • Relevant certifications such as ITIL Foundation or Certified Problem Manager.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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