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Problem Management Jobs in New Jersey (NOW HIRING)

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Sonsoft Inc

Test Environment Management

Newark, NJ

Problem Management * Change Management * Environment Conflict Management * Batch operations * 4 years of experience in Unix Shell scripting, Perl scripting, batch job setup testing, automation ...

Verisk

Incident Manager

Jersey City, NJ · Hybrid

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. Responsibilities Key ...

ClifyX

SECURITY ENGNIEER

South Plainfield, NJ · On-site

Identity and Access management, Information Security Incident and Problem Management, Information Security Governance for business and technology. General experience in business and IT processes and ...

Verisk

Incident Manager

Jersey City, NJ · On-site

$110K - $130K/yr

This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery. Responsibilities Key ...

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Problem Management information

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$28.4K

$62.4K

$117.3K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in New Jersey look for?

The top searched job categories for Problem Management jobs in New Jersey are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in New Jersey as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,361 per year, or $30 per hour.

Senior Vice President, Production Services, Problem Management

BNY Mellon

Jersey City, NJ • On-site

Full-time

Re-posted 8 days ago

BNY Mellon rating

7.3

Company rating: 7.3 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

124th of 150 rated financial services

Job description


At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role of Senior Vice President, Production Services Problem Management Specialist to join our Production Services Application Support team. This role is located Jersey City, NJ, New York, Pittsburgh, PA or Lake Mary, FL
Seeking a senior IT Service Management (ITSM) professional to identify, analyze, and address the root causes of incidents affecting business services. This role will reduce operational risk, improve service stability, and drive continuous improvement through structured problem management practices.
In this role, you'll make an impact in the following ways:
Problem Identification and Management
  • Lead the lifecycle of problem records from identification through closure.
  • Analyze recurring incidents, major incidents, and service disruptions to determine whether a problem investigation is required.
  • Prioritize problems based on business impact, risk, and recurrence.

Root Cause Analysis (RCA)
  • Facilitate and lead root cause investigations involving technical and business stakeholders.
  • Apply structured methodologies such as:
    • 5 Whys
    • Fishbone (Ishikawa) Analysis
    • Fault Tree Analysis
    • Kepner-Tregoe
    • Timeline/Event Correlation Analysis
  • Validate root causes through evidence-based analysis rather than assumptions.
  • Produce executive and technical RCA reports.

Contributing Factor Analysis
  • Identify technical, procedural, organizational, and human factors contributing to service disruptions.
  • Analyze dependencies across infrastructure, applications, networks, cloud platforms, vendors, and operational processes.
  • Recommend preventative measures to reduce recurrence.

Corrective Action Management
  • Assign remediation tasks to appropriate technical teams.
  • Establish ownership, timelines, and success criteria.
  • Monitor progress and remove roadblocks.
  • Verify completion and effectiveness of corrective actions.
  • Ensure long-term fixes are implemented rather than temporary workarounds.

Stakeholder Communication
  • Provide regular updates to senior leadership and operational teams.
  • Present findings and recommendations in business-friendly language.
  • Facilitate post-incident reviews and lessons-learned sessions.
  • Build consensus among multiple technology teams.

Process Governance and Continuous Improvement
  • Maintain compliance with ITIL Problem Management processes.
  • Develop metrics and reporting on:
    • Problem backlog
    • RCA completion rates
    • Corrective action closure rates
    • Repeat incident reduction
    • Service availability improvements
  • Drive continual service improvement initiatives

To be successful in this role, we're seeking the following:
Technical Skills
  • Advanced Root Cause Analysis techniques
  • Incident and Problem Management processes
  • ITIL framework knowledge
  • ServiceNow or equivalent ITSM platforms
  • Infrastructure, application, and cloud technology fundamentals
  • Data analysis and trend identification
  • Risk assessment and mitigation

Analytical Skills
  • Ability to synthesize information from multiple technical domains
  • Pattern recognition across incidents and outages
  • Evidence-based decision making
  • Complex problem-solving under pressure

Leadership Skills
  • Cross-functional coordination
  • Meeting facilitation
  • Conflict resolution
  • Accountability management
  • Influencing without direct authority

Communication Skills
  • Executive-level reporting
  • Technical documentation
  • Presentation and facilitation
  • Stakeholder management
  • Writing concise RCA reports

Typical Experience Requirements
A Problem Manager with 5+ years of experience is generally expected to demonstrate:
  • Leadership of complex RCA investigations involving multiple support groups.
  • Experience managing large-scale production incidents and post-incident reviews.
  • Proven success reducing recurring incidents through permanent corrective actions.
  • Ability to coordinate infrastructure, application, network, security, vendor, and business teams.
  • Experience tracking and driving remediation efforts to completion.
  • Familiarity with enterprise production environments and operational support organizations.
  • Strong understanding of service reliability, operational risk, and business continuity principles.

Knowledge of and experience with common performance measures (KPI) including:
  • RCA Quality - Percentage of RCAs completed within SLA
  • Problem Resolution - Problem closure rate
  • Corrective Actions - Percentage completed on time
  • Service Stability - Reduction in repeat incidents
  • Operational Efficiency - Reduction in incident volume
  • Risk Reduction - Number of high-risk problems eliminated
  • Governance - Compliance with Problem Management standards

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $102,000 and $221,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNY total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and company- sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team.

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About BNY Mellon

Sourced by ZipRecruiter

BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1784

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