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Problem Management Jobs in New Jersey (NOW HIRING)

3B Staffing LLC

AIA ML Engineer

Madison, NJ · On-site

Requires good understanding and hand-on knowledge on ITIL Process, Incident management, request fulfilment, Problem management, Enhancements, Application maintenance support with involvement in SDLC ...

Citizens

Principal Incident Manager

Iselin, NJ

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

Citizens

Principal Incident Manager

Iselin, NJ · On-site

$120K - $150K/yr

Lead post incident reviews, validate root causes and corrective actions, and partner with problem management teams to prevent recurring service disruptions. Define and monitor service management ...

HCL Technologies Limited

Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause Analysis (RCA) and corrective/preventive actions. Track problem backlog and ensure permanent fixes ...

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Problem Management information

See New Jersey salary details

$28.4K

$62.4K

$117.3K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What job categories do people searching Problem Management jobs in New Jersey look for?

The top searched job categories for Problem Management jobs in New Jersey are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in New Jersey as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 2% Temporary, and 3% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $62,361 per year, or $30 per hour.

AIA ML Engineer

3B Staffing LLC

Madison, NJ • On-site

Full-time

Posted 6 days ago

Job description

"1. Job Title : Onsite Manager Project - Application Support/Maintenance2. Job Summary :? Strong knowledge in AWS Services, Informatica, Oracle & DB2 skillsets.? Serviced as IT Program/Project and managed Project Leads, development & Support engineers effectively.? Requires good understanding and hand-on knowledge on ITIL Process, Incident management, request fulfilment, Problem management, Enhancements, Application maintenance support with involvement in SDLC life cycle starting from requirements through deployment and post deployment support.? Requires ability to coordinate directly with clients, other vendors and support stakeholders for handling day-to-day project responsibilities.? Good knowledge in Autosys scheduler with very good hands on experience in troubleshooting batch failures.? Requires good communication and coordination skills with Prudential leadership.? Experience in coordinating multiple initiatives, prioritization and managing resources across different divisions.? Ability to support and collaborate with multiple internal stakeholders to meet departmental and organizational goals. ? Expected to work in the weekday (Mon ? Fri) in general hours and do on-call support in weekends in case of any production job failures or for maintenance window coverage.3. Shift : US business support and outside of business hours to be available on-call4. Roles & Responsibilities :? Strong knowledge in AWS Services, Informatica, Oracle & DB2 skillsets.? Serviced as IT Program/Project and managed Project Leads, development & Support engineers effectively.? Requires good understanding and hand-on knowledge on ITIL Process, Incident management, request fulfilment, Problem management, Enhancements, Application maintenance support with involvement in SDLC life cycle starting from requirements through deployment and post deployment support.? Requires ability to coordinate directly with clients, other vendors and support stakeholders for handling day-to-day project responsibilities.? Good knowledge in Autosys scheduler with very good hands on experience in troubleshooting batch failures.? Requires good communication and coordination skills with Prudential leadership.? Experience in coordinating multiple initiatives, prioritization and managing resources across different divisions.? Ability to support and collaborate with multiple internal stakeholders to meet departmental and organizational goals. ? Expected to work in the weekday (Mon ? Fri) in general hours and do on-call support in weekends in case of any production job failures or for maintenance window coverage. 5. Demand requires Travel? : Onsite - Canada, US6. Certification(s) Required : Not mandatory"

Hours : 8:00am to 5:00pm
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