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Problem Management Jobs in New Jersey (NOW HIRING)

MDAEdge

ServiceNow Implementation Specialist

Edison, NJ · On-site

... Problem Management, Change Management, Self-Service Portal, Knowledge Management, Service Catalog, and Requests. • Configure SLA features, approvals, notifications, foundation data, and workflow ...

Zelis

Service Reliability Specialist

Morristown, NJ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Review incident trends and recurring issues to support problem management and continuous improvement efforts. * Maintain incident documentation, procedures, lessons learned, and reporting. * Promote ...

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Showing results 41-60

All JobsProblem Management JobsProblem Management Jobs in New Jersey

Problem Management information

See New Jersey salary details

$28.4K

$62.4K

$117.3K

How much do problem management jobs pay per year?

As of Aug 16, 2026, the average yearly pay for problem management in New Jersey is $62,361.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $85,300.00 per year, depending on experience, location, and employer.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

What job categories do people searching Problem Management jobs in New Jersey look for?

The top searched job categories for Problem Management jobs in New Jersey are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in New Jersey as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% In-person job distribution, with an average salary of $62,361 per year, or $30 per hour.

Site Reliability Engineer Microsoft Hyper-V

Lorven Technologies

Jersey City, NJ • On-site

$59.50 - $79/hr

Full-time

Posted 15 days ago

Job description

Job Title: Site Reliability Engineer (SRE) - Microsoft Hyper-V & Private Cloud
Location: California, New Jersey, Texas
Duration: Contract (Long Term)
Experience & Qualifications
  • 6+ years of infrastructure engineering experience with at least 4+ years of hands-on Microsoft Hyper-V administration.
  • Demonstrated experience operating mission-critical enterprise infrastructure with high availability and reliability requirements.
  • Proven experience implementing automation to reduce operational overhead and improve service reliability.

Required Technical Skills
Site Reliability Engineering
  • Strong understanding of Site Reliability Engineering principles and operational excellence.
  • Experience with infrastructure reliability, service availability, resiliency, and performance optimization.
  • Storage Space Direct and failover clustering technical expertise. (Storage Spaces Direct enables you to build highly available, software-defined storage by pooling local disks (SSDs, NVMe drives, and HDDs) across multiple Windows Server nodes in a cluster. Instead of relying on an external SAN, S2D uses the servers' local storage to create a resilient shared storage pool)
  • Experience managing production-critical infrastructure environments with high availability requirements.
  • Experience with incident management, problem management, RCA, and continuous operational improvement.

Preferred Skills
  • Windows Server 2016/2019/2022 administration.
  • Experience with backup and disaster recovery solutions such as Veeam, Altaro, or native Hyper-V Replica.
  • Exposure to hybrid cloud and private cloud platforms.
  • Familiarity with monitoring and observability platforms such as SCOM, Azure Monitor, Prometheus, Grafana, Splunk, or similar tools.
  • Experience supporting enterprise VDI environments.
  • Understanding of ITIL Incident, Problem, Change, and Release Management.
  • Experience working in regulated industries such as Banking or Financial Services.
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About Lorven technologies

Sourced by ZipRecruiter

Lorven Technologies, headquartered in Plainsboro, New Jersey, United States, is a reputable company in the technology industry, specializing in providing effective IT solutions and consulting services. The company's official website, lorventech.com, offers comprehensive insights into its offerings which include but are not limited to software development, IT consulting, project management, and business analysis. Since its inception, Lorven Technologies has been committed to ensuring efficiency and reliability in delivering IT services to its global clientele, establishing itself as a trusted name in the industry.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Plainsboro, NJ, US

Year founded

2001

Social media

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