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Problem Management Jobs in North Carolina (NOW HIRING)

Truist

Senior AI & Data Consultant

Raleigh, NC · On-site

$103K - $140K/yr

Drive problem management to closure, ensuring systemic fixes replace recurring operational risks. * Establish and maintain standardized incident playbooks, escalation paths, and communication ...

Truist

Senior AI & Data Consultant

Charlotte, NC · On-site

$103K - $140K/yr

Drive problem management to closure, ensuring systemic fixes replace recurring operational risks. * Establish and maintain standardized incident playbooks, escalation paths, and communication ...

Apple Inc.

Senior Incident Manager

Cary, NC · On-site

$100 - $140/hr

Partner closely with Problem Management to translate post‑incident learnings into prevention work. * Continuously improve response playbooks, and escalation paths. * Build strong working ...

Sbdinc

Senior Manager, Site & OT Support

Charlotte, NC · Hybrid

Oversees MSP execution of problem management, performance and capacity management, incident management, escalation management, release management, change management, and disaster recovery/business ...

Apex Informatics

Autosys Operations Engineer

Charlotte, NC · On-site

$67K - $91K/yr

... Perform problem management to identify root cause and preventative actions - Monitor application health and reduce alerts and failures - Monitor batch and feed management - Investigate and ...

Navtech, Inc.

Systems Operations Manager

Charlotte, NC · On-site

Will aid in the triage of major incidents and will take ownership of problem management activities driving deep root cause analysis and corrective action. Collaborates with Agile squads/developers ...

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Showing results 21-40

All JobsProblem Management JobsProblem Management Jobs in North Carolina

Problem Management information

See North Carolina salary details

$25.4K

$55.8K

$105K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in North Carolina is $55,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What are popular job titles related to Problem Management jobs in North Carolina?

For Problem Management jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Problem Management jobs in North Carolina look for?

The top searched job categories for Problem Management jobs in North Carolina are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,823 per year, or $26.8 per hour.

Hiring: Systems Infrastructure Engineer at Charlotte, NC

Realtech Services

Charlotte, NC • On-site

Contractor

Re-posted 18 days ago

Job description


 
 

Position: Systems Infrastructure Engineer

Location: Charlotte, NC

Duration: Long Term Contract

Skill Set / Requirements

  • Experience working with critical systems in regulated environments and compliance-driven operations
  • Strong experience in archiving, secure messaging, electronic record retention, and regulatory compliance systems
  • Expertise in Windows Server Administration (2016–2022) and troubleshooting across Linux/UNIX environments
  • Hands-on experience with Active Directory, DNS, and DHCP
  • Strong database management experience in SQL Server, Oracle, and MongoDB
  • Proficiency in PowerShell and Bash scripting for automation and operational efficiency
  • Experience in incident and problem management, including monitoring and root cause analysis using tools like ServiceNow
  • Understanding and application of System Reliability Engineering (SRE) principles to improve system performance and availability
  • Hands-on experience with application servers and tools such as Apache Tomcat, IIS, and Microsoft Visual Studio
  • Experience supporting enterprise applications including Microsoft 365, SharePoint, Power BI, Tableau, Citrix, and VMware
  • Strong knowledge of compliance, archiving, and regulatory support processes, including audit and data retention requirements

Roles and Responsibilities:

  • Administer and troubleshoot Windows Server (2016–2022), Linux/UNIX environments, and core services such as Active Directory, DNS, and DHCP
  • Manage and support compliance-driven systems including archiving, secure messaging, and electronic record retention platforms
  • Monitor system performance, ensure high availability, and apply System Reliability Engineering (SRE) principles to improve reliability and scalability
  • Perform database administration tasks for SQL Server, Oracle, and MongoDB including performance tuning, backup, and recovery
  • Develop and maintain automation scripts using PowerShell and Bash to streamline operational processes
  • Handle incident and problem management, perform root cause analysis, and implement preventive measures to avoid recurrence
  • Utilize tools such as ServiceNow for ticketing, tracking, and reporting of incidents and service requests
  • Support and maintain enterprise applications including Apache Tomcat, IIS, Microsoft 365, SharePoint, Citrix, and VMware
  • Ensure systems adhere to regulatory compliance, audit requirements, and data retention policies
  • Collaborate with cross-functional teams to resolve technical issues and support ongoing projects and system enhancements
  • Continuously evaluate and improve system architecture, operational processes, and monitoring capabilities
  • Provide technical guidance, best practices, and documentation to support team knowledge sharing and operational excellence