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Problem Management Jobs in North Carolina (NOW HIRING)

MDAEdge

OpCenter Discrete MES Developer

Greensboro, NC · On-site

... Incident Management, Problem Management, Service Requests, and Change Management. • Manage periodic governance reporting, ensuring SLA and KPI compliance. • Lead team management, customer ...

CDW

Senior Site Reliability Engineer

Concord, NC · On-site

$53 - $70.50/hr

Lead major incident response, Problem Management, root cause analysis, post-incident reviews, and corrective actions that address systemic issues and prevent recurrence. * Perform operational ...

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Problem Management information

See North Carolina salary details

$25.4K

$55.8K

$105K

How much do problem management jobs pay per year?

As of Sep 5, 2026, the average yearly pay for problem management in North Carolina is $55,823.00, according to ZipRecruiter salary data. Most workers in this role earn between $30,400.00 and $76,300.00 per year, depending on experience, location, and employer.

What is problem management?

Problem Management is an IT service management process focused on identifying, analyzing, and resolving the root causes of recurring incidents or problems within an organization's IT infrastructure. The goal is to minimize the impact of issues on business operations and prevent future incidents by addressing underlying causes rather than just treating symptoms. Problem Management typically involves both reactive steps (responding to problems as they arise) and proactive measures (identifying and resolving potential issues before they cause incidents).

What are the key skills and qualifications needed to thrive as a problem management professional?

To thrive as a Problem Management professional, you need strong analytical abilities, ITIL certification or similar qualifications, and experience in root cause analysis and incident management. Familiarity with IT Service Management (ITSM) tools like ServiceNow, Jira, or BMC Remedy is typically required. Excellent communication, collaboration, and critical thinking skills help you effectively coordinate between technical teams and stakeholders. These skills ensure the timely resolution of problems, minimize business disruptions, and drive continual service improvement within organizations.

What are some common challenges faced by professionals in problem management, and how can they be addressed?

Professionals in Problem Management often encounter challenges such as identifying the root causes of recurring incidents, managing cross-team communication, and ensuring timely resolution of problems. Addressing these challenges requires strong analytical skills, effective collaboration with technical and business teams, and the ability to prioritize tasks based on business impact. Utilizing structured methodologies like root cause analysis (RCA) and maintaining clear documentation can also help streamline the problem management process and drive continuous improvement.

What is the difference between Problem Management vs Incident Management?

AspectProblem ManagementIncident Management
Primary FocusIdentifying and resolving root causes of issuesRestoring service quickly after disruptions
ActivitiesAnalyzing problems, preventing future incidentsLogging, categorizing, and resolving incidents
MetricsNumber of problems resolved, root cause analysis effectivenessAverage resolution time, incident volume
Work EnvironmentIT support teams, service desksIT support teams, service desks

Problem Management focuses on identifying and eliminating the root causes of issues to prevent recurrence, while Incident Management aims to restore normal service as quickly as possible after disruptions. Both roles are essential in IT service management, working together to ensure system stability and efficiency.

Is problem management a good career?

Problem management is a valuable role within IT service management that focuses on identifying and resolving root causes of incidents to improve system stability. It requires strong analytical skills, knowledge of ITIL frameworks, and often involves collaboration with technical teams. The role offers opportunities for career growth and specialization in IT operations.

What are popular job titles related to Problem Management jobs in North Carolina?

For Problem Management jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Problem Management jobs in North Carolina look for?

The top searched job categories for Problem Management jobs in North Carolina are:

Problem Management jobs near you
Infographic showing various Problem Management job openings in North Carolina as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $55,823 per year, or $26.8 per hour.

Mainframe Production Support

Tata Consultancy Service Limited

Cary, NC • On-site

$80K - $110K/yr

Full-time

Posted 18 days ago

Job description

Mainframe Technologies
IBM z/OS
TSO/ISPF
JCL (Job Control Language)
VSAM (KSDS, ESDS, RRDS)
SDSF
RACF security concepts
Programming Languages, COBOL, CICS, PL/I (optional in some environments), REXX scripting
Database Skills
DB2, SQL Queries, Stored Procedures, Performance tuning basics, IMS DB (if applicable)
Batch Processing
Job scheduling and monitoring, CA7, Control-M, ESP, Autosys or Tivoli Scheduler, Batch failure analysis and recovery
File Management
• GDG files
• Flat files
• File transfers (Connect:Direct, NDM, FTP/SFTP)
• File reconciliation
Incident & Problem Management
• ServiceNow
• Remedy
• Jira
• Root Cause Analysis (RCA)
• Production Incident Management
Monitoring Tools
• OMEGAMON
• Mainview
• Splunk
• AppDynamics
• Dynatrace (where integrated)
Roles and Responsibilities
• Monitor daily batch jobs and online transactions.
• Analyze and resolve production incidents.
• Support Severity 1 (Critical) and Severity 2 incidents.
• Perform job restarts and reruns.
• Analyze abends and failures.
• Coordinate with infrastructure, application, and business teams.
• Provide on-call support.
• Conduct Root Cause Analysis and prepare incident reports.
• Support releases and production deployments.
Salary - $80,000 to $110,000

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