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It Problem Manager Jobs in North Carolina (NOW HIRING)

MDAEdge

Senior OpCenter Developer

Greensboro, NC · On-site

$52.75 - $69.75/hr

... management skills Company : The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US ...

ITG Brands

IT Tower Lead - Unify

Greensboro, NC · On-site

Global collaboration and vendor management best practices. * Skilled in: * Building relationships across IT and business stakeholders. * Problem-solving and identifying solutions to address gaps in ...

H2OBX LLC

IT - $16.00/hour

Powells Point, NC · On-site

$16/hr

This position reports to the Information Technology Manager and General Manager. DUTIES AND ... Problem solving and reasoning skills * Organizational skills * Strong customer service skills ...

PLACE

We have a $125,000 Problem!

Clemmons, NC · On-site

$153K - $200K/yr

... day operations while managing listings and building positive client relationships. Key ... t about YOU, it's about your customers, your community, and the integrity with which you help ...

H2OBX LLC

IT - $16.00/hour

Powells Point, NC · On-site

$16/hr

This position reports to the Information Technology Manager and General Manager. DUTIES AND ... Skills - Problem solving and reasoning skills- Organizational skills- Strong customer service ...

Pae

Casual IT Installation Technician

Fort Liberty, NC · On-site

$75/hr

Superb analytical and problem-solving skills. * Great interpersonal, communication, and ... Quality - Quality is the foundation for the management of our business and the keystone to our goal ...

Pae

Casual IT Installation Technician

Fort Liberty, NC · On-site

$75/hr

Superb analytical and problem-solving skills. * Great interpersonal, communication, and ... Quality - Quality is the foundation for the management of our business and the keystone to our goal ...

Pae

Casual IT Installation Technician

Fort Liberty, NC · On-site

$75/hr

Superb analytical and problem-solving skills. * Great interpersonal, communication, and ... Quality - Quality is the foundation for the management of our business and the keystone to our goal ...

Pae

Casual IT Installation Technician

Fort Liberty, NC · On-site

$75/hr

Superb analytical and problem-solving skills. * Great interpersonal, communication, and ... Quality - Quality is the foundation for the management of our business and the keystone to our goal ...

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Showing results 21-40

All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in North Carolina

It Problem Manager information

See North Carolina salary details

$18.2K

$67.9K

$125.4K

How much do it problem manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for it problem manager in North Carolina is $67,904.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $81,800.00 per year, depending on experience, location, and employer.

What is an IT Problem Manager?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are popular job titles related to It Problem Manager jobs in North Carolina?

For It Problem Manager jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching It Problem Manager jobs in North Carolina look for?

The top searched job categories for It Problem Manager jobs in North Carolina are:

What cities in North Carolina are hiring for It Problem Manager jobs?

Cities in North Carolina with the most It Problem Manager job openings:

It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in North Carolina as of August 2026, with employment types broken down into 94% Full Time, 2% Part Time, and 4% Contract. Highlights an 92% In-person, 4% Hybrid, and 4% Remote job distribution, with an average salary of $67,904 per year, or $32.6 per hour.

ServiceNow Implementation Project Manager - Cary, NC

Merge IT

Cary, NC • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Merge IT is seeking a ServiceNow Implementation Project Manager to work onsite in Cary, NC. The role involves managing service delivery for the Quote/Proposal Management Application and acting as a proxy Product Owner/Application Manager, ensuring timely delivery and effective communication across multiple teams.
Responsibilities:
• Review upcoming business change requests with multiple businesses.
• Document details of IT changes that will be occurring for the product.
• Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
• Organize changes in sprints with the implementing teams.
• Proactive Communication of timelines of changes and upcoming releases.
• Manage the timely delivery of work with multiple teams.
• Identify and escalate Risk/delays proactively.
• Make sure all agreed documentation and sign offs are captured as per internal IT process.
• Coordinate Release management, test management, and change management in Azure DevOps.
• Manage Upgrade (Test / validation) of the application to next version of Service Now.
• Provide daily operational support to the Product Owner.
Qualifications:
Required:
• Experience implementing ServiceNow (not user level experience)
• Candidates local to Cary, NC, who are comfortable working onsite a few days a week (probably 3-4)
• Experience managing medium to large sized projects in Agile or Hybrid way
• Working experience in a large multinational, geographically diverse environment
• Experience with ServiceNow based application development
• Excellent communication skills, both written and verbal
• Ability to establish and maintain strong relationships
• Problem solving and root cause identification skills
• Must be a team player and able to work collaboratively with and through others
Company:
Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies. Founded in 2014, the company is headquartered in Fort Lauderdale, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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