Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent ...
Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent ...
... IT stakeholders. • Administer tools related to Incident and Problem Management. • Other duties may be assigned . Qualifications • 7+ years of business systems analysis, operations, project ...
... IT stakeholders. • Administer tools related to Incident and Problem Management. • Other duties may be assigned . Qualifications • 7+ years of business systems analysis, operations, project ...
IT Administrative Assistant
San Diego, CA · On-site
$24.50 - $25.50/hr
Manage incoming and outgoing IT inventory, including receiving, tracking, documenting, and ... Strong problem-solving and critical-thinking skills. * Ability to work independently while also ...
Quick apply
IT Administrative Assistant
San Diego, CA · On-site
$24.50 - $25.50/hr
Manage incoming and outgoing IT inventory, including receiving, tracking, documenting, and ... Strong problem-solving and critical-thinking skills. * Ability to work independently while also ...
About the Role We are hiring Problem Solvers : builders who can take ownership of a product and drive it from zero to scale. You may work on an established product such as our AI grading platform ...
About the Role We are hiring Problem Solvers : builders who can take ownership of a product and drive it from zero to scale. You may work on an established product such as our AI grading platform ...
Problem-Solving Specialist
Pasadena, CA · On-site
$23 - $26/hr
Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...
Problem-Solving Specialist
Pasadena, CA · On-site
$23 - $26/hr
Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...
Billing Problem Resolution Supervisor
Santa Ana, CA · On-site
$65K - $80K/yr
Manage escalated patient and client complaints. * Develop departmental workflows and standard ... Coordinate resolution efforts with Eligibility, Billing, Compliance, Operations, and IT. * Escalate ...
Quick apply
Billing Problem Resolution Supervisor
Santa Ana, CA · On-site
$65K - $80K/yr
Manage escalated patient and client complaints. * Develop departmental workflows and standard ... Coordinate resolution efforts with Eligibility, Billing, Compliance, Operations, and IT. * Escalate ...
Problem-Solving Specialist
Pasadena, CA · On-site
Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...
Problem-Solving Specialist
Pasadena, CA · On-site
Although it serves a variety of consumers, the agency focuses primarily on providing care to low ... Experience in housing-focused case management, navigation, Problem-Solving, or similar support ...
IT Category Manager
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
IT Category Manager
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
IT Category Manager
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
IT Category Manager
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
IT Category Manager
Palo Alto, CA · On-site
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
IT Category Manager
Palo Alto, CA · On-site
$111K - $185K/yr
Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation
Oversee end-to-end application support lifecycle (incident, problem, change coordination) * Use ... Demonstrate strong stakeholder management across business and IT teams * Mentor team on incident ...
Quick apply
Oversee end-to-end application support lifecycle (incident, problem, change coordination) * Use ... Demonstrate strong stakeholder management across business and IT teams * Mentor team on incident ...
Housing Problem Solving Specialist
San Francisco, CA · On-site
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Housing Problem Solving Specialist
San Francisco, CA · On-site
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Performs in the role of Technical Problem Manager in the Escalation Process. Functions as primary ... it. Provides onsite technical expertise as required to resolve system problems. Acts as a field ...
Performs in the role of Technical Problem Manager in the Escalation Process. Functions as primary ... it. Provides onsite technical expertise as required to resolve system problems. Acts as a field ...
Senior Tech Service Mgmt
Sacramento, CA · On-site
$105K - $158K/yr
... problem manager to ensure optimal performance, reliability, and continuous availability of ... Sacramento, California Salary Range: $105,600.00 - $158,400.00 It is the policy of AT&T to provide ...
Senior Tech Service Mgmt
Sacramento, CA · On-site
$105K - $158K/yr
... problem manager to ensure optimal performance, reliability, and continuous availability of ... Sacramento, California Salary Range: $105,600.00 - $158,400.00 It is the policy of AT&T to provide ...
... it, and passing it along to field service personnel. • Delivers standard and customized ... Technical Problem Manager in the Escalation Process. Functions as primary communication link ...
... it, and passing it along to field service personnel. • Delivers standard and customized ... Technical Problem Manager in the Escalation Process. Functions as primary communication link ...
IT/AV Project Manager
Cerritos, CA · On-site
$45K - $75K/yr
IT / AV Services The GST Project Manager serves as the primary liaison for IT and AV project ... Analytical and effective problem-solving skills Compensation & Benefits * Competitive salary
IT/AV Project Manager
Cerritos, CA · On-site
$45K - $75K/yr
IT / AV Services The GST Project Manager serves as the primary liaison for IT and AV project ... Analytical and effective problem-solving skills Compensation & Benefits * Competitive salary
Housing Problem Solving Specialist
San Francisco, CA · On-site
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Quick apply
Housing Problem Solving Specialist
San Francisco, CA · On-site
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Housing Problem Solving Specialist
San Francisco, CA · On-site +1
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Housing Problem Solving Specialist
San Francisco, CA · On-site +1
$27 - $31/hr
Help families understand how the system works, and whether and how they can access it. * Provide ... After three months, they have the option to work remotely one day per week pending manager approval.
Problem Resolution Specimen Coordinator
San Juan Capistrano, CA · On-site
$28/hr
Depending on whether it is a part-time or full-time position, some of the benefits offered may ... This position assists department management and is responsible for conducting audits of all ...
Problem Resolution Specimen Coordinator
San Juan Capistrano, CA · On-site
$28/hr
Depending on whether it is a part-time or full-time position, some of the benefits offered may ... This position assists department management and is responsible for conducting audits of all ...
IT Systems Engineer
Los Angeles, CA · On-site
$110K - $145K/yr
... managed through it. That is the IT Systems Engineer. You will be the go-to for IT across the ... Think less "I own the firewall" and more "whatever IT problem lands here, I will figure it out ...
IT Systems Engineer
Los Angeles, CA · On-site
$110K - $145K/yr
... managed through it. That is the IT Systems Engineer. You will be the go-to for IT across the ... Think less "I own the firewall" and more "whatever IT problem lands here, I will figure it out ...
It Problem Manager information
See California salary details
$19.7K - $30.3K
5% of jobs
$30.3K - $40.9K
18% of jobs
$43.6K is the 25th percentile. Wages below this are outliers.
$40.9K - $51.5K
7% of jobs
$51.5K - $62.1K
13% of jobs
The median wage is $66.1K / yr.
$62.1K - $72.7K
18% of jobs
$72.7K - $83.3K
13% of jobs
$84.7K is the 75th percentile. Wages above this are outliers.
$83.3K - $93.8K
9% of jobs
$93.8K - $104.4K
7% of jobs
$104.4K - $115K
3% of jobs
$115K - $125.6K
4% of jobs
$125.6K - $136.2K
2% of jobs
$19.7K
$73.7K
$136.2K
How much do it problem manager jobs pay per year?
As of Jul 6, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?
To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.
How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?
An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.
What is the difference between It Problem Manager vs It Service Desk Analyst?
| Aspect | It Problem Manager | It Service Desk Analyst |
|---|---|---|
| Primary Role | Identify, analyze, and resolve root causes of IT problems to prevent future incidents | Handle initial user requests, troubleshoot basic issues, and escalate complex problems |
| Certifications | ITIL Foundation, sometimes Problem Management certifications | ITIL Foundation, CompTIA A+ often preferred |
| Work Environment | Typically in IT operations or support teams, focusing on problem resolution | Frontline support, interacting directly with end-users |
| Focus | Proactive problem management and process improvement | Reactive incident handling and customer service |
The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.
What are IT Problem Managers?
IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What are popular job titles related to It Problem Manager jobs in California? For It Problem Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching It Problem Manager jobs in California look for? The top searched job categories for It Problem Manager jobs in California are:
- Associate Customer Success Manager
- Technical Customer Success Manager
- Client Success Analyst
- Scaled Customer Success Manager
- Telecommute Junior Customer Success Manager
- Weekend Customer Success Manager
- Evening Customer Success Manager Edtech
- Success
- Manager Of Customer Success
- Commercial Client Success Manager
What cities in California are hiring for It Problem Manager jobs? Cities in California with the most It Problem Manager job openings:
Job description
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Job Title: Incident / Problem Manager
Job Location: Irwindale, CA
Duration: Permanent / Full Time
JOB DESCRIPTION:
Excellent communication skills - Both verbal and written
Ability to drive and control Technical & Management bridge during Major Incidents
Ability to determine the Incident priority based on Business impact and urgency
Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge
Effectively communicate the Outage status with updates to Leadership teams
Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible
Ensuring progression or implementation of CRs relating to Major Incidents
Broadcast MI communication on regular intervals as per the process
Providing post MI summary report to stakeholders
Ability to coordinate with multiple resolver groups/third party vendors
Effective handshake with Problem Management team during Major Incidents for RCA
Additional Information
All your information will be kept confidential according to EEO guidelines.