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It Problem Manager Jobs in California (NOW HIRING)

E*Pro, Inc.

Incident / Problem Manager

Irwindale, CA · On-site

Pro Consulting service offerings include contingent Staff Augmentation of IT professionals ... Incident / Problem Manager Job Location: Irwindale, CA Duration: Permanent / Full Time Excellent ...

Maxar

IT Category Manager

San Jose, CA · On-site

$111K - $185K/yr

Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation

New

Maxar

IT Category Manager

Palo Alto, CA · On-site

$111K - $185K/yr

Partner with IT and business stakeholders to understand requirements and deliver solutions * Drive ... Initiative and proactive problem-solving * Risk management and compliance orientation

New

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All JobsIt Problem JobsIt Problem Manager JobsIt Problem Manager Jobs in California

It Problem Manager information

See California salary details

$19.7K

$73.7K

$136.2K

How much do it problem manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for it problem manager in California is $73,740.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,400.00 and $88,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Problem Manager, and why are they important?

To thrive as an IT Problem Manager, you need a solid understanding of ITIL processes, incident and problem management, and a background in information technology or computer science. Familiarity with IT service management (ITSM) tools like ServiceNow or BMC Remedy, and ITIL certifications, are typically required. Strong analytical thinking, communication, and stakeholder management skills help you excel in identifying root causes and coordinating solutions. These skills are critical for minimizing business disruptions, ensuring service reliability, and driving continuous improvement in IT environments.

How does an IT Problem Manager typically collaborate with other IT teams to resolve recurring issues?

An IT Problem Manager frequently works cross-functionally, partnering with service desk staff, incident managers, infrastructure teams, and application support groups to analyze and address persistent IT problems. This involves organizing root cause analyses, facilitating problem review meetings, and ensuring follow-up actions are tracked to completion. Effective communication and documentation are key, as the Problem Manager must coordinate inputs from multiple stakeholders to implement long-term solutions and prevent future incidents. This collaborative approach helps foster a proactive culture and continuous improvement within IT operations.

What is the difference between It Problem Manager vs It Service Desk Analyst?

AspectIt Problem ManagerIt Service Desk Analyst
Primary RoleIdentify, analyze, and resolve root causes of IT problems to prevent future incidentsHandle initial user requests, troubleshoot basic issues, and escalate complex problems
CertificationsITIL Foundation, sometimes Problem Management certificationsITIL Foundation, CompTIA A+ often preferred
Work EnvironmentTypically in IT operations or support teams, focusing on problem resolutionFrontline support, interacting directly with end-users
FocusProactive problem management and process improvementReactive incident handling and customer service

The It Problem Manager focuses on identifying and resolving underlying IT issues to improve system stability, while the It Service Desk Analyst primarily handles user requests and resolves basic technical problems. Both roles require ITIL knowledge, but their responsibilities and focus areas differ significantly.

What are IT Problem Managers?

IT Problem Managers are professionals responsible for identifying, managing, and resolving the root causes of recurring incidents within an organization's IT systems. Their main goal is to minimize the impact of problems on business operations by analyzing incident trends, implementing long-term solutions, and preventing future issues. They often coordinate between technical teams and stakeholders to ensure problems are resolved efficiently and permanently.
What cities in California are hiring for It Problem Manager jobs? Cities in California with the most It Problem Manager job openings:
It Problem Manager jobs near you
Infographic showing various It Problem Manager job openings in California as of June 2026, with employment types broken down into 62% Full Time, 35% Part Time, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $73,740 per year, or $35.5 per hour.

Incident / Problem Manager

E*Pro, Inc.

Irwindale, CA • On-site

Full-time

Posted 22 days ago

Job description

Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

Job Description

Job Title:         Incident / Problem Manager

Job Location: Irwindale, CA

Duration:         Permanent / Full Time

JOB DESCRIPTION: 

Excellent communication skills - Both verbal and written

Ability to drive and control Technical & Management bridge during Major Incidents 

Ability to determine the Incident priority based on Business impact and urgency

Ability to Understand Outage & the associated Business impact thru effecting probing skills and bring required support personnel to the Technical bridge

Effectively communicate the Outage status with updates to Leadership teams

Effective collaboration between Various Resolving Groups to get the service restoration as quickly as possible

Ensuring progression or implementation of CRs relating to Major Incidents

Broadcast MI communication on regular intervals as per the process 

Providing post MI summary report to stakeholders

Ability to coordinate with multiple resolver groups/third party vendors

Effective handshake with Problem Management team during Major Incidents for RCA


Additional Information



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